National Protection Service

The employee threatened to pay a visit to my house and beat me.
Also made death threats

Complaint: ***
I am rejecting this response because: the business is apparently trying to paint me as a liarthe statements made in my original communication are truthful and this response from them is just as I would of expected based upon my previous interactions(during the phone call itself)I presume now things will be swept under the rug and in this car the victim will be brushed off, as clearly their personnel are thoroughly 'trained' to read a scriptI must of imagined being told the answers that are contained in my original complaintI do, however, request a copy of the entire phone call for my records
(at least two employees confirmed that casks are recorded for monitoring and training purposes, so it shouldn't be an issue for me to review this so I can consider how best to proceed with this complaint)
Regards,***

Setllel, Incd/b/a National Protection Service ("NPS") respectfully submits this letter in response to the Complaint filed by Mr*** Although NPS denies the allegations to the extent that they imply that NPS has misrepresented the nature of its efforts to contact Mr***, or that NPS
intends to harass Mr***, NPS takes its do not call obligations very seriously As such, in light of Mr***' Complaint and the nature of the relief sought, NPS has added his phone number to its internal do not call registry so that there are no future attempts to contact him NPS, of course, apologies for any inconvenience or confusion that it may have caused Mr***

Selltel, Incd/b/a National Protection Service (“NPS”) respectfully submits this letter in response to the Complaint filed on behalf of the Jill Kirk. NPS is a responsible and prudent telemarketing company that has taken every reasonable measure to comply with both state and federal
telemarketing laws. The company registered for and obtained its Subscription Access Number (“SAN”) needed to download the federal “Do Not Call” Registry on September 1, and, since that time, has instituted a strict protocol for contacting consumers. The company’s performance in this regard has been impeccableAs for the protocol, each call list obtained by NPS is uploaded to one of two companies that then matches the list, or “scrubs” it against, the names contained on the state and federal registries. NPS also routinely uploads its own internal “Do Not Call” list to these companies so that those names and numbers can also be deleted from the list. Moreover, to ensure that the list does not become “outdated” and fail to account for new registrants, NPS utilizes each disc within two (2) weeks of completing the scrubbing processNPS has also made certain technical changes to meet the state and federal statutory standards. The dialers have been programmed so that the number from which we are dialing appears on Caller ID and so that the number of “dropped” calls does not exceed 3%. If a person calls the number appearing on the Caller ID, they are placed into a messaging system that allows them to either speak to a live person, leave a message or have their name placed on NPS’ internal “Do Not Call” list which is then periodically loaded into each dialer. NPS does not utilize pre-recorded messages or engage in “robo-calling.” If NPS contacts a person who indicates that they would prefer that we do not contact them again, we immediately add that person’s number to the internal “Do Not Call” list. At the present time, NPS’ internal “Do Not Call” list consists of nearly million names and numbersIn light of the foregoing, any attempts to contact the referenced phone number were inadvertent and occurred despite reasonable and diligent precaution NPS has added all of the numbers identified in the complaint to its internal DNC database. As such, there will be no further attempts to contact the complainant. NPS sincerely apologizes for any inconvenience that it may have caused the complainant or the Bureau

National Protection Service ("NPS") respectfully submits this letter in response to the Complaint filed by Mr*** As you well know, NPS takes its do not call compliance very seriously and maintains an impeccable record in that regard This response shall confirm that
Mr***'s telephone number has been added to the company's internal do not call list of more than million names to ensure that there are not future attempts to contact him

National Protection Service ("NPS") respectfully submits this response to the Complaint filed by Mr*** Through training and oversight, NPS sales representatives are instructed present to each potential customer the purpose of the call, an overview of the coverage offered under the
vehicle service contracts, the cancellation provisions and the price Furthermore, sales representatives are required, as a matter of policy, to disclose that the company is not affiliated with any manufacturer All customer contact information is culled from publicly available sources, such as voter registration records and telephone directories, and limited to name, address and phone number The company does not posses or purchase vehicle or warranty information. Given Mr***' clear indication that he does not want the coverage, NPS will issued a refund in accordance with the terms and conditions of the service contract within the next business days

Complaint: ***
I am rejecting this response because: I have seen the number of complaints against this company and it is obvious that they only discontinue calling after someone contacts the Revdex.com and/or the Attorney General - which is completely ridiculousI disagree with the company's rating and their description as a "telemarketer." You are attempting to scam people and in the process continuously harassing peopleI have also contacted the Attorney General due to the poor business practices of this "company." You should have an "F" rating and it needs to be well known that the company is attempting to exploit peopleContinuous calling was no "accident," you called me daily despite numerous pleas to discontinueI am rejecting this response because the business is not being truthful in their response
Regards,
*** ***

National Protection Service ("NPS") respectfully submits this letter in response to the complaint filed NPS generally denies the allegations set forth in the complaint NPS sales representatives are instructed to follow the sales script that requires the disclosure of material
information For example, at the outset of the call, the representative is required to disclose their name, the name and address of the company and the purpose of the call NPS representatives are also scripted to disclose to the prospective customer that NPS is not affiliated with any automobile manufacturer or dealer and this disclosure is routinely reinforced through training and supervision In fact, NPS does not possess any vehicle information and has not possessed any such information since the enactment of the Drivers' Privacy Protection ActAll of NPS' contact information is culled from publicly available information, such as voter registration records and telephone directories, and is limited to the potential contact's name, address and telephone number NPS does not know, nor does it have any reason to know the make, model, mileage or warranty expiration date of the vehicle
Through the script and training, NPS representatives are also instructed to explain to the prospective customer the benefits of the coverage and the cancellation terms Ultimately, it is up to the individual contacted whether to purchase the contract.
Notwithstanding the foregoing, NPS does sincerely apologize to the complainant for any confusion or inconvenience that it may have caused To ensure that no further efforts are made to contact this individual, the complainant's telephone number has been added to our internal do not call list

National Protection Service ("NPS") respectfully submits this letter in response to the Complaint filed by Mr*** As you well know, NPS takes its do not call compliance very seriously and maintains an impeccable record in that regard This response shall confirm that Mr***'s
telephone number has been added to the company's internal do not call list of more than million names to ensure that there are not future attempts to contact him

National Protection Service respectfully submits this email in response to the above-referenced complaint As the Revdex.com is well aware, NPS has been diligent in every aspect of its do not compliance since the federal registry was first initiated Since that time, NPS’ reputation has been
impeccable and, as a result of strict protocols and multiple layers of screening, culled an internal do not call list of nearly million names Nevertheless, despite these efforts, there are rare instances, such as this one, in which an inadvertent contact is made, and for that NPS sincerely apologies The complainant’s name has been added to the internal DNC to ensure that no further contact is made Thank you.*** ***Of Counsel*** * *** *** ** *** ** *** *** *** * *** *** *** ***
*** *** *** *** ***
*** ** ***Direct: ***Cell: *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

I am rejecting this response because:I have been told numerous times that my number was removed from this list, so therefore I do not believe what the company is telling me now since they have done nothing but lie to me

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to me
Regards,
*** ***

Someone from this number kept calling and would never leave a messageWhen I would call back it went straight to a dial toneI called back after a missed call this morning (Saturday) and I could not understand the woman's voice (she sounded like she may have been eating) and she was very rude while explaining who the business isWhen I said I wasn't interested she said ok and hung upThis business needs operators with better phone etiquette

National Protection Service ("NPS") respectfully submits this letter in response to the above-referenced complaint As a preliminary matter, I note that, as you are well aware, NPS is located in Brick, New Jersey And, in fact, that is the company's only location Although the
outbound calls may be placed using local circuits, the number appearing on the Caller ID in all instances, traces back to the Brick location.As for the balance of the complaint, NPS takes its telemarking compliance very seriously To this end, I am writing to confirm that the complainant's phone number has been added to the company's internal do not call list, which presently exceeds million names, so as to ensure that there are no further attempts to make contact

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and because they have refunded my mother's money, find that this resolution is satisfactory to meI must further state that I reject the statements regarding solicitation of the elderlyThere are numerous examples that can be found in blogs and articles on the internet, which support my claim that auto warranty companies use high-pressure techniques to sell these policies to elderly or naive individualsAfter talking to my mother for two minutes, a salesperson would be aware that my mother is elderly and easily-confusedI also further claim that the business practices involved in this case violate the Do Not Call rulesHopefully, the FTC will continue their investigation of this aspect of the case and fine this company accordingly.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, though I still believe the business' practices to be unethical

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***