National Oilwell Varco

No one has claimed what was received is the same as what is pictured. What we are disregarding is the information that is listed on our site stating what is included. Again the customer is discounting the fact that we list on our add " Image shown with optional gravity feed shelves that are sold separately, please call for pricing.Storage: 4 interior shelves with 14 cubic feet of space" http://www.compactappliance.com/turbo-air-14-cu-ft-swing-glass-door-refr...⇄

Typographical Errors: In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, LivingDirect.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have...

the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, LivingDirect.Com shall immediately issue a credit to your credit card account in the amount of the incorrect price.

The customer has been refunded in full for this order in the amount of $324.43. Please let us know if they require anything else.

We are in the process of having these retrieved from the customers home. Please note that the customer informed us only last night that the carrier did not take the appliances. We are currently in the process of communicating with the carrier to understand why they did not only retrieve the...

appliances but also take them out of the home and leave them in the hall way. We informed the customer last night that we will be following back up with them as quickly as possible.

I am sorry but this complaint is with the manufacture not the retailer. Please contact the phone number of [redacted]. You are contacting a retailer we do not service the units.

*** ***,I am sorry but this is our return policy. If it doesn't work out in your area you would need to return the unit via fedex or ups on this. I am sorry but we can not waive the restocking fee on this due to the fact we need to recoup or shipping on this order.

We do apologize for the high rate of return. The customer is able to use a different carrier than the one we originally used. I have included our return policy below: If you are not fully satisfied with your purchase, you may return it to us within the first 30 days after delivery. All we ask...

is that the order be returned to us in its original packaging and condition with all included accessories and materials. Items shipped out via freight line carrier must be returned in the same manner. To obtain a return merchandise authorization number (RMA), please contact one of our customer service experts Monday through Friday 8 a.m. to 5 p.m. CST at [redacted]. Shipping costs are not refundable and the customer is responsible for the cost of the return shipping. Returns related to orders that included free shipping or a shipping charge less than $10.00 will be refunded 85% of the product cost in order to cover original shipping fees. All returns will be inspected and we reserve the right to adjust the refund on the return depending upon the condition of the returned product.

We apologize for the issues the customer has had up to this point. Our units sold as scratch and dent are fully tested and if needed repairs will be made. Unfortunately in this case it sounds like the repair was faulty. I have reviewed the notes and it does not appear the full story was provided on...

the phone call. Our agent should have questioned further to get a better understanding. We will issue a refund in full for this customer as a one time courtesy. The original payment method was with Paypal so we will have to mail the customer a check. This can take up to two weeks.

Complaint: [redacted]
I am rejecting this response because:We have not heard a word from this company.
Regards,
[redacted] And [redacted]

Again as of today the customer has been credited back in full.

We apologize that our mutual customer is having an issue with the manufacturers warranty. We have spoken with EdgeStar and they have advised they will follow up with the customer regarding the scheduling of the pickup.

Complaint: [redacted]
I am rejecting this response because:do these pictures look the same? No they do not what you...

get is totally different then the picture take the false advertising down and put the picture of what your really going to get on the website not an upgraded version 
Regards,
[redacted]

We would agree the customer was given multiple answers regarding this issue. The reason is we do not have a specified time that bank holds a pending transaction. We have advised the customer that the order is cancelled in turn cancels any authorization. It sounds like the customers bank is holding the pending authorization which we can not control. The period of time the bank holds this varies unfortunately .

Hello,Those units have a heat strip that is intended for supplemental heat. They are not to be used as heaters. All of the retailers we work directly with make note of this on the website: Note: Heat function is intended to provide supplemental heating in addition to an existing heat source....

The heat function has a lower BTU rating than the cool mode and therefore does not treat the same square footage. Unfortunately, the unit is working as designed, therefore no warranty work needs to be done on the unit. If you are unhappy with the unit, I am sure your retailer has a return policy.

Complaint: [redacted]
I am rejecting this response because: This isn't an offer, they are defending their wrong doing. I was in contact with the manufacturer and they couldn't tell me for sure if the unit was functioning correctly or not, frankly their customer service ([redacted]) was as bad as I received with this company. I'm not going to just roll over, I purchased a $700 unit and I want it to function properly for many years ahead. $200 credit as promised (for me to take a chance on longevity) in an email from this company or I''l cut the cord for full credit, nothing less, nothing more. Thank You!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Edgestar is a...

subsidiary brand that is owned by Living Direct, Inc. (http://www.edgestar.com/about-us/BRAND_COMPANY,default,pg.html). When Edgestar determined that our original unit was defective, we were instructed to ship the defective unit to Living Direct. The replacement unit was shipped to us by Living Direct. Moreover, we were sent the attached invoice by Living Direct documenting the return of the defective unit and shipment of the replacement. As previously stated, the replacement unit was also defective and does not work as advertised.As the parent company, Living Direct is ultimately responsible for the policies and procedures of its subsidiaries. Moreover, since Living Direct handled the shipping and billing for this product, they are complicit in the transaction and have the authority to refund the money and authorize the return of the second defective unit.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It is quite obvious that this product was intentionally packaged with a blatant scratch and dent on the face of it. I have read numerous reviews of this company, Compact Appliance on the website resellerreviews.com, which can be found here: https://www.resellerratings.com/store/Compact_ApplianceThere are at least 40 reviews, and not one of them exceeds one star, which is the minimum rating. There are several customers within just the first few reviews who also received damaged merchandise and were met with rudeness and no help whatsoever when they contacted the company. If there's no damage on the outside of the box, then how is it possible that there is damage inside several layers of packaging? It seems they put this 48 hour limit to ensure that most people will not meet that criteria, and therefore it puts the burden on the customer when damage is eventually discovered. I am calling foul on this, as I believe it was shipped intentionally in this state. Furthermore, the website states that there is a 30 day return policy, and I contacted the company within 30 days.
Regards,
[redacted]

The customer at this time would need to communicate directly with the manufacturer. They can be reached at [redacted]

Hello, I have researched our records and do not see an order placed for the customer.  In order for us to assist I will require the below information. Order NumberFull name of the credit card holderAddress the unit was shipped toPhone number on filePlease provide the above info so we...

may further assist.   Unfortunately the information you provided initially does not pull up an order. [redacted]

Unfortunately this package was delayed by FedEX. We followed up with the customer once we realized it did not arrive on time. Per FedEx they put the package on the wrong truck. This was all under FedEx case# [redacted]. The customer has now chosen to refuse the delivery and return it due to the...

delay. We have accepted this request and will be returning it however since it was shipped to the customer we will have to wait for the package to be rerouted back to our location. As soon as we have recieved it back we will issue the customer a full credit.