National Grid USA

Mr [redacted],There was no earlier request to stop the gas in your name until today.It is the account holders responsibility to call and request a final reading to end the account.  However I went and cancelled back to the 7/13 reading and prorated a bill til July 31 which is the when you say you...

moved out of the old address.  A new final bill will go to the new address in [redacted].  You have a credit after the rebilling of 7.59.  I will have a refund check sent out to the [redacted] address as well .IF you have any questions or need additional information, please call Customer Service at [redacted] available Monday-Friday, 8:00am-5:00pm or, for your convenience, visit us at [redacted]. Sincerely,National Grid

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Ms. [redacted],
I apologize for any inconvenience the collection calls have caused. When accounts are in arrears collection calls are made in an attempt to contact the customer in order to establish a payment arrangement.  If no contact has occurred the call will be repeated until...

successful. If you would like to establish a payment agreement to avoid future call please let us know.
Sincerely,National Grid

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Although I appreciate that National Grid will look into this matter, as it stands as a 100% disabled veteran I was taken advantage of by this National Grid approved installer. Green Synergy goes as far as to billet this in their advertising as well giving consumers a false sense of security. Nothing short of the requested refund plus repairs to the damage that the company did to my house will satisfy the conditions of an acceptable and responsible response.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Bill has been adjusted and the charges have been removed

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Furthermore, should the collection show up on my credit report I will need a letter on National Grid letterhead explaining this was resolved and to be removed immediately.
Regards,
[redacted]

Dear Mr. [redacted],
We apologize for the delay in having your gas service restored.  Our records indicate the service was restored on Friday 11/13/2015.
If you have any questions or need additional information, please call Customer Service at [redacted] available Monday-Friday,...

7:00am-5:00pm or, for your convenience, visit us at www.nationalgridus.com and select the appropriate state of service.Sincerely,National Grid

At this time, I have been contacted directly by National Grid USA regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]It's been over 1 month since our gas was shut off without notice.  They took $1170 from us last week to move our...

meter and have not scheduled a time to install it.  So now we have not had hot water, cooking or laundry for a week, they have $1170 of our money and are incommunicative about when gas will be restored.  This is just wrong.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

With [redacted], it is up to the consumer, to make an informed decision. We provide suggestion and steps on our website to assist customers. We include bill inserts and are also available via telephone to assist with questions. Unfortunately, there is no record on your account of any calls to...

inquire about [redacted].We encourage our customers to consider all available energy supply options and determine which one will best meet your needs. The first step is knowing the price you are currently paying for the Supplier Services found on your bill. As a Basic Service customer, you have two pricing options available to you - a Fixed Price and a monthly Variable Price. As the term implies, the Fixed Price Option offers a price that does not change over several months (6 months for Residential and Commercial customers and 3 months for Industrial customers), and provides the convenience of having a more stable electric bill that would only vary as a result of the amount of electricity you use from month to month.The monthly Variable Price Option offers a price that changes each month. This rate option offers customers the opportunity to save money by shifting their electricity usage from the months with higher prices to those with lower prices.National Grid sets the rates for each option based on the prices in its contracts with its Basic Service suppliers.All Residential Group customers and all G-1 (General Service) Commercial Group customers are automatically placed on the Fixed Price Option when first applying for Basic Service. Customers are allowed to choose the monthly Variable Price Option at any time. Your account was billed on the Fixed Price Option If you are on the Fixed Price Option and decide to switch to a competitive supplier in the middle of a 6 month or 3 month pricing period, you will receive a billing adjustment, which will be either a credit or a charge. The billing adjustment compares your Basic Service charges on the Fixed Price Option to what you would have been charged under the Variable Price Option. We apply this adjustment to ensure that all Basic Service customers are billed for the actual cost of Basic Service electricity they consumed. The calculation uses the monthly rates under the Variable Price Option because they represent our monthly cost of supplying Basic Service to you for the months before you left Basic Service. This Basic Service billing adjustment, referred to as "Market Price Adjustment" when it appears on your bill, may be a credit or a charge, and is reflected on the bill prior to when your switch to a competitive supplier is effective. All of this information and more about our rates and rate structure can also be found on our website[redacted]If you have any questions or need additional information, please call Customer Service at ###-###-#### available Monday-Friday, 7:00am-5:00pm or, for your convenience, visit us at [redacted] Sincerely,National Grid

Left message on customer voicemail stating that the gas was turned off for safety due to a gas leak.  Repairs must be made by the buildings management or landlord before we can restore gas service.

At this time, I have been contacted directly by National Grid USA regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 
 The company send me the same form I filled out the first to resolve this issue. I have not heard from them...

for over a month. I send the form again with my proofs.please help me to resolve this issue.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I filed a complaint against national grid on July 2, 2015. The file number was [redacted]. On July 6th, 2015, I received an email stating that national grid was going to refund me the money. But I never received anything from them. On July 16 or 17th, I decided to call them again to find out that my refund was processed but when I talked to an agent she told me that the refund was not processed. I asked her if national grid could apply the payment for my bill due on July 19th then she said yes. I was not home for the past 3 weeks, I checked my bill online and realized that national grid never applied the payment. So I call them today on August 11th, 2015 to find out what took place. The first agent I spoke to told me that she didn't have any record that the payment was refund or applied. Then she said she was gonna transfer me to customer service. When customer service answered I didn't have a chance to finish talk the lady was salty and sour. She told me she was gonna transfer me and hung up the phone. It has been two months I been playing around for national grid mistake. Their website is the worse website to navigate. If they confirmed the payment when I scheduled that on the website. I would not go back to do it on the phone. This is the second complaint I file for this issue. I need national grid to apply the money to my account or refund my money. All I wish is that there was another company around to switch to. Because I don't want to keep doing business with such rude and unprofessional people.

We apologize for any inconvenience you may have encountered.
National Grid continually strives to provide exceptional service and attention to its customers and take all customer complaints seriously.
Our records indicate that a payment of $25 was submitted to your electric account on January...

7th by mistake instead of your gas account. Per your request we transferred the payment from your electric account and applied it to your gas account on February 24th.
The gas services were terminated on February 23rd with an outstanding balance of $647.35. Unfortunately, had the $25 payment been applied to the gas account on January 7th, it still would not have been enough to prevent termination. As indicated on the December bill statement and the Termination Notice sent January 27th, the full arrears balance needed to be paid.
We understand financial burden winter heating can cause, thus why we have payment arrangement options for our customers. However, there is no record that you contacted our company to discuss payment arrangements prior to the termination. We did make two attempts to contact you via telephone as well as left a notice at your property prior to termination to make such arrangements
Our records indicate that after the termination of service, a partial payment of 25% was received, gas services restored, and a payment plan established of $51 a month for the remaining balance ( + current bill charges)
If you have any questions or need additional information, please call Customer Service at [redacted] available Monday-Friday, 7:00am-5:00pm or, for your convenience, visit us at www.nationalgridus.com.
Sincerely,
National GridTell us why here...

Since receiving this complaint, the customer has established gas service for this address on Monday 1/29/2018 and the issue is resolved.The state regulations do allow the company to turn off service to an "Occupant" account at any time. The business hours to establish an gas account is Monday-Friday...

7am-5pm.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

I have received the check for the full amount, so the matter is resolved.   Thanks to Dawn R[redacted] at National Grid for the help.

We sincerely apologize for any inconvenience that we may have caused and would like the opportunity remove any of the obstacles that prevented you from obtaining service. We tried to contact you but were unsuccessful and are also having a problem locating the apartment at the property. Please call us at your earliest convenience and we hope to hear from you soon so that these issues can be resolved. Dawn R[redacted]Customer Satisfaction & Regulatory Compliance.National GridPhone: ###-###-####Fax: ###-###-####

I have never received Mail at that location, not have I ever used that phone number. National Grid is in violation of the Fair Debt Collection Act. I will be reporting them for non compliance . They have never, despite repeated requests to do so, ever provided me of any proof that this is a legitimate account . I will also be contacting my attorney to discuss legal action against National Grid. 
Regards,
[redacted]

We apologize for the inconvenience you may have encountered. National Grid continually strives to provide exceptional service and attention to its customers.  We will further reviewing the events so we may put measures in place to prevent similar events from occurring in the future. Our...

records indicated that your concerns were addressed via telephone conversation today 8/22/17 with a Contact Center Supervisor and the issue resolved. The final balance of $4.24 (which was not sent/reported to a Credit Agency therefore should not be reflecting on your Credit Bureau Report) was credited, leaving a final balance of $0. Also the Supervisor emailed a confirmation letter to you today.   If you have any questions or need additional information, please call Customer Service at 1-[redacted] available Monday-Friday, 7:00am-5:00pm or, for your convenience, visit us at [redacted]   Sincerely, National Grid