We attempted to contact Mr. [redacted] regarding his issues with National Fuel for service billed at his previous address. We have missed each others calls and have sent him a letter today advising that we have removed the additional charges for $68.53 and apologized for the inconvenience this...
matter has caused. We have also sent him a "print out" showing his final bill has been paid in full. A contact name and number was given if he should have any further questions or concerns.
Good morning, National Fuel contacted Ms. [redacted] on 9/15/16 so that we could explain why the adjustment was made to her account and to work out an agreement to resolve this issue. The adjustment was made in compliance with the Home Energy Fair Practices Act (HEFPA) to bill Ms....
[redacted] for natural gas that she used while living here. We offered Ms. [redacted] a partial credit towards her final bill and the option to enter into a final bill agreement for the remaining balance. Ms. [redacted] said that she would call us back however we have not heard back from her as of the close of business on 9/26/16. Sincerely, National Fuel Consumer Business
We attempted to contact Mr. [redacted] regarding his issues with National Fuel for service billed at his previous address. We have missed each others calls and have sent him a letter today advising that we have removed the additional charges for $68.53 and apologized for the inconvenience this...
matter has caused. We have also sent him a "print out" showing his final bill has been paid in full. A contact name and number was given if he should have any further questions or concerns.
Good morning, National Fuel contacted Ms. [redacted] on 9/15/16 so that we could explain why the adjustment was made to her account and to work out an agreement to resolve this issue. The adjustment was made in compliance with the Home Energy Fair Practices Act (HEFPA) to bill Ms....
[redacted] for natural gas that she used while living here. We offered Ms. [redacted] a partial credit towards her final bill and the option to enter into a final bill agreement for the remaining balance. Ms. [redacted] said that she would call us back however we have not heard back from her as of the close of business on 9/26/16. Sincerely, National Fuel Consumer Business