National Auto Sales

On Monday April 3rd, someone called into our office about an issue with carWe are not sure if it was the customer herself or her daughterAt that time the salesperson explained they are welcome to come up but that the manager who they would have to speak with is off on Tuesdays and that is who they would have to speak withThe person on the phone stated that is the day she is coming on TuesdayAgain he tried to explain the person she needed to speak with is off on Tuesday so therefore no one could help her and she can speak with the manager on WednesdayThe call ended at this pointOn Tuesday April 4th, the customer came to the office at approximately amWith her were females and a maleThey were complaining about the vehicle the customer bought in September for $DownThere was no warranty on the carIt was explained we can only speak with the customer on in regards to the account and the family member did not like that, it was also explained that the salesmen could not help her at this time, the person she needed to speak with was off that day and would be back in Wednesday and she (the customer) may speak with the manager at that timeThe female (screaming and carrying on was not the customer) speaking was getting loud and started cussing and calling the salesmen namesAt one point she was in the face of one of the salesman and threatened to spit in his face several times and kept referring to him as a redneckThey tried several times to diffuse the situation by telling them they needed to speak with a manager the next day but the customers family, specifically the female screaming did not want to hear itThe sales people also tried to explain you can not come in acting out of control and expect to get helpThe car was purchased in Sept 2016, there is no warranty on the vehicleAnd what they were complaining about the car being broken was a maintenance issue they did not maintain or check onThe situation was out of control in the office with the female yelling and screaming and getting in the face of the salesmen as she was screaming threats at themSo one of the other salesmen told them he was calling the police to have them removed from the property due to the situationOur salesman called and an officer from [redacted] police department came right outAt this time the officer had the customer and her family leave the property Due to the privacy laws our company has a strict policy as to who we can speak with on the account, we deal with the customer on the account only, not family members or friendsThe customers daughter came in with the intention of causing a problem not resolving a problem which is evident by her behavior and does not like that we will not talk with her about the account or any situation regarding the accountScreaming, yelling and threats by anyone is not acceptable and will not be tolerated by our companyIf a situation is out of control, like this one was we have a policy to call the police and remove the people from our property, as was done in this caseUpon receipt of this complaint, all notes in the computer system were reviewed (they are dated and time stamped by our software and can not be changed) all parties at the dealership were questioned privately and a review of cameras shows customer was flailing her arms throughout the whole incident, acting out of control and in the salespersons face several times before the police were called to respond

Ray is fibbing I have never once used foul language.Fred spoke to someone on the phone and he.told me they refused to allow him to fix it.So again another lie by Ray b [redacted] s who seems to have issues with not only customers but with his own cow workers based on what I heard when I was sitting waiting for the paper work for hours.The car blew a tire the end night I had itCome to find out the tires had dry rot.JR DID REPLACE THE ONE TIRE I REPLACED THE REST.As for As The other issues the light will still on and they refused to fix it and told Fred to tell me I would Have to go to Mitsubishi to get it fixed which would have costed over bucks2nd jr said he would fix the A.Cand when I told Fred he called national where some One told him no.He told me they refused to allow him to diagnose itI had it checked out at [redacted] in Glassboro where they told.me the air compressor was shot and it would cost over doller to replace that.Mind you the car hasIssues while driving over mph so once I REPLACED THE other tires and did a alignment the car seemed to drive a little better..The whole point to this mess is they lied about things on top of it I signed a lot of papers that night and I did it fast because I was there for over hoursI was never told there was a GPS in the car and furthermore the law.of having a GPS did not pass legislator until March 23rd of this year so I bought the car prior to that date which ment they ileagley had the Gps in the cars.2nd Furthmore Ray called me threantning me about the chargeback I did on my account and the told me I was going to jail and they where going to sue me.I also want to add while I was in the hospital on June that's when the car was repoed which means I had days of the repo date which would have been.the 30th of July they through are stuff away on the 26th of July which violated the law.So if I where Ray I suggest he understand the law instead of having a Neapolitan complex and fix this Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

** *** purchased a Lancer on 2/23/at this time he paid $ down with credit/debit card. His tax and tag was due 3/10/which he did not pay until 3/17/with credit/debit card for $His 1st payment was due on 3/24/17, 2nd payment was due 4/7/He paid both payments
on 4/14/with credit/debit cardThe payment for 4/28/was not paid until 5/26/** *** signed a contract (attached) to pay $biweekly beginning on 3/24/which he did not adhere to, which in turn put his account in jeopardy of repossessionNumerous calls were made to him and he gave us excuses everytime we spoke to himOn 6/24/his vehicle was repossessed for nonpaymentHe called our office that day to find out how to redeem his vehicle, our process was explained to him and he said he would call back.We sent regular mail and certified mail (attached) to him regarding the repossession and personal property stating how to retrieve personal property. to He then called back and stated he was just going to get his personal belongings back he did not want the carAt separate times appointments were set for him to come and pick up his personal propertyHe did not show up for any appointmentOn 7/26/he called in again wanting his things at which time after checking we told him his personal belongings were disposed ofThe customer then got nasty and started cussing and screaming at us over the phone and we hung upOn 7/21/we received a charge back from the credit/debit card company stating the cust disputed our charges and $was withdrawn out of our accountWe filed a dispute back and are awaiting a response** *** paid with his credit/debit card for his down payment, tax and payment he madeWhen this vehicle was purchased it was bought AS-IS, cust signed paperwork stating as is (attached) Our form stating WE OWE is a form stating what we still need to do for customer, the WE OWE form states Check engine light send to Freds mechanic (attached form)** *** also signed our agreement for installation of GPS and disclosure statement (attached) stating he knew there was a GPS unit in carAll of ** ***'s complaints are unfounded and paperwork attached accordingly** *** filed this complaint because his vehicle was repossessed and he is madAs with the credit/debit complaint he filedThis account has been turned over to our attorney for monies owed to usIf you need any further information, please call our office *** and you may speak with Ray B*** or Radine K***Thank youNational Auto Sales

Just recently received notice of this complaint this week in my email so I am responding now. Most of what this customer has stated is far from factual. Customer has put almost 9k miles on the car since we put the motor in the car the first time, the paperwork they signed shows mileage at time of...

purchase and I can check the dash currently and show what mileage the car currently has to prove it. Car was not in the shop 7 times that to is false, by my record it has been in the shop 3 times before plus this final issue which makes 4 times. The shop upon review showed the motor was damaged from running out of oil,when I asked the customer they said they shouldn't have to change the oil. A car without oil cannot hold up and that is what happened here. Furthermore the selling price of the car was 7995. the car came with a 3 month 3000 mile warranty which also was expired at this time,and with a warranty they wouldn't cover the damage deemed negligence. We offered to help the customer repair the car by putting the cost of the motor on to the account but she would have to come up with some money up front to help them out. Anytime we spoke to customer she would scream and holler and curse at myself and my employees. We always returned customers call and tried to explain the situation,she also cursed out the finance company as well as the mechanic shop. Customer is extremely unreasonable and very rude. We have tried to help her as best as we could outside of the current contract but she has no desire to listen to what anyone else has to say. Customer has not honored her end of the contract and wants to argue about everything. Can submit proof if needed or would be more than happy to discuss over the phone.

On Monday April 3rd, 2017 someone called into our office about an issue with car. We are not sure if it was the customer herself or her daughter. At that time the salesperson explained they are welcome to come up but that the manager who they would have to speak with is off on Tuesdays and that is...

who they would have to speak with. The person on the phone stated that is the day she is coming on Tuesday. Again he tried to explain the person she needed to speak with is off on Tuesday so therefore no one could help her and she can speak with the manager on Wednesday. The call ended at this point. On Tuesday April 4th, 2017 the customer came to the office at approximately 11 am. With her were 2 females and a male. They were complaining about the vehicle the customer bought in September 2016 for $500. Down. There was no warranty on the car. It was explained we can only speak with the customer on in regards to the account and the family member did not like that, it was also explained that the salesmen could not help her at this time, the person she needed to speak with was off that day and would be back in Wednesday and she (the customer) may speak with the manager at that time. The female (screaming and carrying on was not the customer) speaking was getting loud and started cussing and  calling the salesmen names. At one point she was in the face of one of the salesman and threatened to spit in his face several times and kept referring to him as a redneck. They tried several times to diffuse the situation by telling them they needed to speak with a manager the next day but the customers family, specifically the female screaming did not want to hear it. The sales people also tried to explain you can not come in acting out of control and expect to get help. The car was purchased as-is in Sept 2016, there is no warranty on the vehicle. And what they were complaining about the car being broken was a maintenance issue they did not maintain or check on. The situation was out of control in the office with the female yelling and screaming and getting in the face of the salesmen as she was screaming threats at them. So one of the other salesmen told them he was calling the police to have them removed from the property due to the situation. Our salesman called 911 and an officer from [redacted] police department came right out. At this time the officer had the customer and her family leave the property.  Due to the privacy laws our company has a strict policy as to who we can speak with on the account, we deal with the customer on the account only, not family members or friends. The customers daughter came in with the intention of causing a problem not resolving a problem which is evident by her behavior and does not like that we will not talk with her  about the account or any situation regarding the account. Screaming, yelling and threats by anyone is not acceptable and will not be tolerated by our company. If a situation is out of control, like this one was we have a policy to call the police and remove the people from our property, as was done in this case. Upon receipt of this complaint, all notes in the computer system were reviewed (they are dated and time stamped by our software and can not be changed) all parties at the dealership were questioned privately and a review of cameras shows customer was flailing her arms throughout the whole incident, acting out of control and in the salespersons face several times before the police were called to respond.

Ray is fibbing I have never once used foul language.Fred spoke to someone on the phone and he.told me they refused to allow him to fix it.So again another lie by Ray b[redacted]s who seems to have issues with not only customers but with his own cow workers based on what I heard when I was sitting waiting for the paper work for 5 hours.The car blew a tire the end night I had it. Come to find out the tires had dry rot.JR DID REPLACE THE ONE TIRE I REPLACED THE REST.As for As The other issues the light will still on and they refused to fix it and told Fred to tell me I would Have to go to Mitsubishi to get it fixed which would have costed over 900 bucks2nd jr said he would fix the A.C. and when I told Fred he called national where some One told him no.He told me they refused to allow him to diagnose itI had it checked out at [redacted] in Glassboro where they told.me the air compressor was shot and it would cost over 1200 doller to replace that.Mind you the car has. Issues while driving over 50 mph so once I REPLACED THE other 3 tires and did a alignment the car seemed to drive a little better..The whole point to this mess is they lied about things on top of it I signed a lot of papers that night and I did it fast because I was there for over 6 hours. I was never told there was a GPS in the car and furthermore the law.of having a GPS did not pass legislator until March 23rd of this year so I bought the car prior to that date which ment they ileagley had the Gps in the cars.2nd Furthmore Ray called me threantning me about the chargeback I did on my account and the told me I was going to jail and they where going to sue me.I also want to add while I was in the hospital on June 30 2017 that's when the car was repoed which means I had 30 days of the repo date which would have been.the 30th of July they through are stuff away on the 26th of July which violated the law.So if I where Ray I suggest he understand the law instead of having a Neapolitan complex and fix this
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Review: Purchased a vehicle, because the price of tax n tags were alil high, My payments were broken up in 2 payments. (tax n Tags), ...my first payment for tags would have been $440. I called left a message stating I would be making a 1 time payment for my tax n tags instead of 2 payments. I was told Ok, by whomever answered the phone. (temp tag was also due to expire (7-21), so before I made my tax n tag payment it would expire day before,. I received a call prior to me making my payment stating not to drive the car, because the temp tag expired, on the day of expiration. I also explained if I wouldnt be allowed to drive, why was that arrangement made in the first place to have my pymnts broken up. Make long story short... I drove vehicle about 3.5 weeks, out my downpayment, insurance cost, etc. I have asked for some kind of refund, being it as tho I didnt even get my tags ordered, but have yet to hear from company. Please get everything in writing. (also the check engine lite was on , which I pd to have turned off.) The vehicle was already very over priced, but now I feel I have been played. Used all my taxes for down payment.