National Auto Body

We checked out different companies for a new front door replacement and All Seal exceeded them all in quality & service Don and Mitch did an outstanding job in removal of the old door and installing the new front door We will be using All Seal on our next update

All-Seal installed all new windows throughout our home many years ago Upon installation, the company promised a life time warranty Often these statements are taken with a grain of salt, but in this case, All-Seal has been true to their word, Any time there has been a problem ( although they have been few and far between and minor at that) Kim has given excellent customer service A repair person has been sent to our home immediately to resolve any problem at no charge to us I strongly recommend All-Seal for their integrity, honesty and superior customer service

I regret that MrM*** may not been properly advised about the cruise line gratuties. We spoke to MrM*** and agreed to refund him $175. He agreed that this would resolve his complaint.Sorrell W***, Vacations To Go, 800-338-

We regret that we were not able to assist Ms*** with
booking an Alaska cruise tour when she contacted us. Like all travel agencies, Vacations To Go
does not set the prices or control availability. Each cruise line sets prices and
electronically passes those to us to display on our website. Pricing changes rapidly and cruises do sell
out. Cruise lines do not update travel
agencies each time a cruise sells out.
For that reason our website states:
“Important Note: Availability is
extremely limited on all FASTDEALS and must be reconfirmed at time of
bookingAll prices are subject to change without notice by cruise lines, and
must be reconfirmed at time of bookingPlease have your credit card readyClick
any price to convert to other currencies.”
Vacations To Go has been in business for over years and
has an excellent working relationship with all of the cruise lines. We do not do any deceptive advertising. All prices and promotions displayed are sent
to us by the cruise lines. Vacations To
Go complies with all advertising laws as well as the rules and regulations set
by the cruise lines to sell their product.
Vacations To Go has the most current technology available but the
systems linking cruise lines and travel agencies do not provide instant updates
so we must continue to check with the cruise line each time a client
calls.
As Ms*** mentions, even the *** website shows
cruises that are sold out even though they have complete control and knowledge
of the available inventory. We will continue
to work with each cruise line so that they can provide us with the most current
price and availability.
Again, I am sorry that we were not able to assist Ms***
but Vacations To Go does not practice deceptive advertising. *** ***, Vacations To Go, 800-338-

Revdex.com:
This letter is to inform you that Vacations To Go has carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/3/and assigned ID ***This business was not the correct business taking the reservation and has more than fulfilled its obligation.
Regards,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I do not accept their explanation and am appalled that they feel 2-hours on the phone reviewing dozens of cruises that show availability, but are not available, should not be acceptable business practice. Customer Service standards should not allow this to happen, yet all the results and availability were still there days later even though they spent hours with me verifying they were not available. They, therefore, know they are not available and do nothing to update their system. Their level of customer service is abominable, however, I see no future in pursuing this complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10969755, and find that this resolution would be satisfactory to meWhen I spoke to Sonny F*, Manager, New Cruise Agent Development, Vacations To Go, on November 30, he confirmed via email that a check in the amount of $would be mailed to meHe indicated that checks only get mailed once a week and that I should expect to receive mine by that weekend or early the next weekMrF* also confirmed my mailing address via emailTo date, I have not received a check from Vacations To GoHowever, based on my conversation with MrF*, I expect to receive it in the mail within the next few days
Best regards,
*** ***

Dear Mr***, it’s unfortunate that we didn’t get a chance to speak with you and discuss this matterI’m glad, however, that you were able to book your cruise, and we all hope you have a fantastic tripSincerely, Kimberly *** Senior Director, Customer Communication

Revdex.com:
This letter is to inform you that Vacations To Go has carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/3/and assigned ID ***This business was not the correct business taking the reservation and has more than fulfilled its
obligation.
Regards,

[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Each time I called VTG, the call began with 'your call will recorded'. I concur with everything except the agent did not verbally advise me of this. It simply did not happen. I appreciate any effort on their part to help. They record calls to protect them and me, so pull the recordings, verify what actually happened actually. Either I am lying or the rep is, the recording should tell the objective truth. I would request it be pulled and reviewedThank you
Regards,
*** ***

We are looking into this complaint and will reach out to the client and then respond further to the Revdex.com.Sorrell W***, Vacations To Go, 800-338-

I regret that Ms*** and her family did not enjoy the resort. Like all travel agencies we sell thousands of resorts throughout the Caribbean. We sent Ms*** a list of resorts that met her budget and after she did her research she contacted us back to book the one she
selected. Vacations To Go does not own or operate any of these resorts and therefore we have no control over the operations of the properties. This resort has excellent reviews by all the major review sites. We do not guarantee resorts and our Terms and Conditions on our website and on the confirmation we send to our clients specifically state that we are not responsible for third party failure to perform. Ms***'s payment was made to *** *** *** and passed directly to the resort. Only the resort can investigate her complaints and only the resort, not Vacations To Go, can offer any possible compensation. The resort offered a certificate for a three night stay. Although Vacations To Go is not responsible for the resort operations or quality, as a goodwill gesture, we will also offer a 5% discount off a future resort purchase (not including air or taxes).Sorrell ***, Vacations To Go, 800-338-

Dear Mrand Mrs*** We are very sorry for the confusion you experience due to *** Cruise Line’s advertisement in our Vacation Magazine. The advertisement was published as it was presented to Vacations To Go. As we discussed, ***s 2-for-All-Inclusive
promotion is still being advertised by *** The promotion listed on their web site for the December 12th sailing of the *** *** *** states: “ALL FARES INCLUDE: 2-FOR-All-Inclusive Fares, FREE Roundtrip Air* with FREE Transfers Between Airport and Ship, FREE Unlimited Shore Excursions, FREE Unlimited Beverages Including Fine Wines and Premium Spirits, FREE Open Bars and Lounges Plus In-Suite Mini-Bar Replenished Daily, FREE Pre-Paid Gratuities, FREE Specialty Restaurants, FREE Unlimited WiFi.” ***s pricing for the 2-for-fare is priced per person, based on double occupancy as stated on their web site and in the disclaimer listed under the advertisement in our Vacations Magazine Although this advertisement was not created by Vacations To Go, as a goodwill gesture, I would like to offer you a 10% discount off your next vacation purchased thru Vacations To Go (not including air, taxes, and government/vendor fees). We appreciate the opportunity to address your concerns Kindest regards, Christine *** Director, Customer Service Vacations To Go Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Mr*** contacted me and I explained that we are working with *** on his behalf. I will contact him when I receive more information from ***.Sorrell W***, Vacations To Go, ***

Revdex.com:
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Tuesday, August 09, 1:AM Subject: Complaint #***This matter is not yet closedVacationstogo.com have offered settlement and I am waiting to see if all terms are metIf so, then the matter will have been resolvedPlease do not close the matter for if things are resolved then they desrve my withdrawal of the complaint

We reviewed this complaint and learned that we did have the wrong port listed just as Mr*** stated. We have corrected our error and reached out to Mr*** and offered him the $that he is seeking.Sorrell ***, Vacations To Go, ###-###-####