Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The other issues with the door were repaired by the building's developer and not relevant to this matter. I contacted the business owner multiple times to obtain repair- he applied putty one time. He returned with a ring that was intended to conceal the damage but it did not fit. He said he was going to return with a special order part from [redacted] that would fit, this is the last I heard from him. Below are the e-mails[redacted] <[redacted]> 11/06/15 at 2:14 PMTo [redacted]
[redacted]
[redacted]You have not responded to our previous communication. The door issue is not resolved. At this point we would like the door replaced as we are not going to spend any time with any other solution you may suggest- you have not followed up and give us no reason to believe we can trust you to do so. I assure you we will pursue all means necessary to ensure you resolve this issue to our satisfaction and are prepared to file a complaint with the Revdex.com and/or pursue litigation as necessary. Contact me as soon as possible to schedule the replacement.[redacted] From: [redacted] <[redacted]>To: [redacted]
[redacted]Subject: Entry Door[redacted],We would like our entry door issue resolved. Your last message stated you were getting a part from [redacted]. It has been several weeks and we have not heard from you. Please contact us so that we can resolve the issue as soon as possible.Thanks,[redacted] <[redacted]> 08/27/15 at 5:59 PMTo [redacted]Message body[redacted],We would like our entry door issue resolved. Your last message stated you were getting a part from [redacted]. It has been several weeks and we have not heard from you. Please contact us so that we can resolve the issue as soon as possible.Thanks,[redacted] <[redacted]> 06/13/15 at 1:54 PMTo [redacted]Message body[redacted],We are very unhappy with the way the peephole turned out. We would like to remedy this as soon as possible. Please respond so that we may reach an acceptable solution.[redacted]
[redacted] <[redacted]> 05/15/15 at 11:57 AMTo [redacted]Message body[redacted],We would like to resolve the defects in our entry door as expediently as possible. Please respond with a plan to either repair or replace the door.Thank you,[redacted]From: [redacted] <[redacted]>To: [redacted] [redacted]Subject: Re: Repairs[redacted],Did you receive the below message? If so, we look forward to your response.Thanks,[redacted]From: [redacted] <[redacted]>. [redacted] Sent: [redacted]Subject: Re: RepairsHi [redacted],I'm not sure why but this e-mail just came through.To be honest, we are quite displeased with the way the peephole turned out- it looks really, really bad. We're considering reselling our unit as we now are expecting a newborn and this makes a poor first impression. Several of our neighbors with peepholes did not have issues with splintering. I'm not sure if there are other options for repair or if replacement is going to be the solution. Please let me know.Thanks,[redacted]From: [redacted]. <[redacted]>To: [redacted] <[redacted]> Sent: [redacted]Subject: Re: Repairs[redacted],Hope you guys had a good holiday weekend.I stopped by [redacted] Friday and put some putty on your door, just wanted to follow up and see what your thoughts were?Thank you and have a good evening,Sent from my iPhoneOn Dec 15, 2014, at 12:13 PM, [redacted] <[redacted]> wrote:[redacted],Rather than replace the peephole, do you have any putty or other alternative to make the door look better? Our neighbors have noticed it and I am concerned they make an issue with the HOA about it. At any rate, though, it needs to be fixed. Please let me know.Thanks,[redacted] The bottom line is that the business owner caused the damage to the door and has not repaired it properly. The business owner is non-responsive. Replacement is the only acceptable solution.
Regards,
[redacted]
I spoke to [redacted] yesterday on the phone (8-4-16). I was told to reply to this email. I worked for [redacted] in 2014. I installed a peep hole in his front door and warned him that the this wood veneer on the door may crack or splinter when we drill the hole. End result, that...
is exactly what happened. He was having previous issues with the same door, lock not working properly and door sweep not working properly as well. He was to talk with the HOA of the building about getting a replacement door. Once he was denied replacement of the door, he came back to me and said that NatiBuck needs to replace his entire door. I refused to spend that money on an entire door replacement over a 2" crack on the veneer that I warned him about prior to installing the peep hole. I went back out and met with [redacted] and addressed puttying and staining the crack, which we did. He was not happy again, so I went back out again and removed the putty and stain. He persisted that I replace his very expensive door over a 2" crack and had multiple other issues prior to NatiBuck completing work at his residence. I refused again and left the residence. I offered if he bought a new door, we would install it for him, apparently that was not good enough? [redacted] reached out one more time later that year and I ignored the email because there was nothing more I could do and I was not going to purchase him a new door. Please feel free to contact me if you need any more information on this subject. Thank you,[redacted]NatiBuck Contracting Owner[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The other issues with the door were repaired by the building's developer and not relevant to this matter. I contacted the business owner multiple times to obtain repair- he applied putty one time. He returned with a ring that was intended to conceal the damage but it did not fit. He said he was going to return with a special order part from [redacted] that would fit, this is the last I heard from him. Below are the e-mails[redacted] <[redacted]> 11/06/15 at 2:14 PMTo [redacted]
[redacted]
[redacted]You have not responded to our previous communication. The door issue is not resolved. At this point we would like the door replaced as we are not going to spend any time with any other solution you may suggest- you have not followed up and give us no reason to believe we can trust you to do so. I assure you we will pursue all means necessary to ensure you resolve this issue to our satisfaction and are prepared to file a complaint with the Revdex.com and/or pursue litigation as necessary. Contact me as soon as possible to schedule the replacement.[redacted] From: [redacted] <[redacted]>To: [redacted]
[redacted]Subject: Entry Door[redacted],We would like our entry door issue resolved. Your last message stated you were getting a part from [redacted]. It has been several weeks and we have not heard from you. Please contact us so that we can resolve the issue as soon as possible.Thanks,[redacted] <[redacted]> 08/27/15 at 5:59 PMTo [redacted]Message body[redacted],We would like our entry door issue resolved. Your last message stated you were getting a part from [redacted]. It has been several weeks and we have not heard from you. Please contact us so that we can resolve the issue as soon as possible.Thanks,[redacted] <[redacted]> 06/13/15 at 1:54 PMTo [redacted]Message body[redacted],We are very unhappy with the way the peephole turned out. We would like to remedy this as soon as possible. Please respond so that we may reach an acceptable solution.[redacted]
[redacted] <[redacted]> 05/15/15 at 11:57 AMTo [redacted]Message body[redacted],We would like to resolve the defects in our entry door as expediently as possible. Please respond with a plan to either repair or replace the door.Thank you,[redacted]From: [redacted] <[redacted]>To: [redacted] [redacted]Subject: Re: Repairs[redacted],Did you receive the below message? If so, we look forward to your response.Thanks,[redacted]From: [redacted] <[redacted]>. [redacted] Sent: [redacted]Subject: Re: RepairsHi [redacted],I'm not sure why but this e-mail just came through.To be honest, we are quite displeased with the way the peephole turned out- it looks really, really bad. We're considering reselling our unit as we now are expecting a newborn and this makes a poor first impression. Several of our neighbors with peepholes did not have issues with splintering. I'm not sure if there are other options for repair or if replacement is going to be the solution. Please let me know.Thanks,[redacted]From: [redacted]. <[redacted]>To: [redacted] <[redacted]> Sent: [redacted]Subject: Re: Repairs[redacted],Hope you guys had a good holiday weekend.I stopped by [redacted] Friday and put some putty on your door, just wanted to follow up and see what your thoughts were?Thank you and have a good evening,Sent from my iPhoneOn Dec 15, 2014, at 12:13 PM, [redacted] <[redacted]> wrote:[redacted],Rather than replace the peephole, do you have any putty or other alternative to make the door look better? Our neighbors have noticed it and I am concerned they make an issue with the HOA about it. At any rate, though, it needs to be fixed. Please let me know.Thanks,[redacted] The bottom line is that the business owner caused the damage to the door and has not repaired it properly. The business owner is non-responsive. Replacement is the only acceptable solution.
Regards,
[redacted]
I spoke to [redacted] yesterday on the phone (8-4-16). I was told to reply to this email. I worked for [redacted] in 2014. I installed a peep hole in his front door and warned him that the this wood veneer on the door may crack or splinter when we drill the hole. End result, that...
is exactly what happened. He was having previous issues with the same door, lock not working properly and door sweep not working properly as well. He was to talk with the HOA of the building about getting a replacement door. Once he was denied replacement of the door, he came back to me and said that NatiBuck needs to replace his entire door. I refused to spend that money on an entire door replacement over a 2" crack on the veneer that I warned him about prior to installing the peep hole. I went back out and met with [redacted] and addressed puttying and staining the crack, which we did. He was not happy again, so I went back out again and removed the putty and stain. He persisted that I replace his very expensive door over a 2" crack and had multiple other issues prior to NatiBuck completing work at his residence. I refused again and left the residence. I offered if he bought a new door, we would install it for him, apparently that was not good enough? [redacted] reached out one more time later that year and I ignored the email because there was nothing more I could do and I was not going to purchase him a new door. Please feel free to contact me if you need any more information on this subject. Thank you,[redacted]NatiBuck Contracting Owner[redacted]