Naro Audiology & Hearing Solutions Reviews (%countItem)
Naro Audiology & Hearing Solutions Rating
Address: 1305 McMillan Ave, Brewton, Alabama, United States, 36426-1324
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+1 (251) 867-7791 |
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I was pressured into a purchase of hearing aids that were $2000 more than what a competitor charges for the same device, Asked to sign documents electronically that were verbally explained then the written contract was given to me. The return fee was $500 more than any competitors charge. They said they tried my insurance but did not. They would not issue a refund for 3 days. Not give me a copy of the hearing report for 2 weeks. The total charge was $9680. As it turns out , my insurance does cover. My new costs was less than $2000. When I came by and called the audiologist/manager refused to talk to me. Sent out the receptionist to deliver the bad news. I took the hearing aids at 430pm, closing time. I brought them back at 9am the next day. They charged me $500 after much complaining, calls and I mails.
Product_Or_Service: Oticon opn s 1
Account_Number: XXXXX-X
Refund The product was on the shelf and does not have to be returned to manufacturer. I would like a full refund. Had they been honest about the charges, the insurance and less pressure to buy and leave, I would expect to pay the normal(all competitors charged) restock fee of $300.
The patient was seen in our Foley location on 04/25/2019. She received a hearing test which clearly showed a hearing loss. She was counseled on the importance of being fit with hearing devices for hearing health and her overall health. The best recommendation was made for her loss and needs. The devices were demonstrated within the office during the visit. The cost of the devices was explained. In no way was the patient pressured into purchasing any devices. She was counseled which is why she came to Naro Audiology & Hearing Solutions - to determine the extent of hearing loss and what could be done for that hearing loss. Unfortunately, she determined that she no longer wanted the devices and desired to return the devices. She stated the price of the devices was miss-quoted by $100.00 and that none of the documentation she competently signed was explained to her. Our documentation is simple and easy to understand and is explained to every patient prior to signing. The restocking fee to which the patient is referring to is up to 10% of the purchase cost of the hearing aids (in accordance with State of Alabama law). This was reduced to 5% for her, but not waived as there are costs associated with her return. The patient was unappreciative of this gesture. She stated on the phone that she had compared restocking charges with another practice and that we were unethical in our practices. We are most assuredly ethical in our business practices and within the law in the State of Alabama. It is unfortunate she was not happy and did not allow the discussion for other options for her.
(The consumer indicated he/she DID NOT accept the response from the business.)
They told me they filed with my insurance , which they did not. I have now purchased the exact same hearing aid for less than $2000. That's more than a $7000 difference.
I was only shown one device. The entire office staff started at me waiting on me to say yes or no. Instead of letting me read the document , it was paraphrased by the receptionist. The 850 restocking fee was the last item. I was upset and pressured . What a mistake . $500 . The restocking fee of the company is $300 or $350. I view all of this as unethical. I asked to speak to the clinic manager when I returned but after waiting for 15 min I realized it was not going to happen. She also never called me. Unprofessional .
Warranty issues with new device that has been serviced twice in less than one year.
A new set of hearing aids were purchased in July, 2017. One of the units has been un-serviceable twice during the first year. Neither time the unit was in for service was a loaner offered. During the most recent visit on June 28, a $35 service charge was assessed, even though the hearing aids have a two year warranty. The patient has been without one of the hearing aids for one month during the most recent issue, and was without one of the hearing aids during the first warranty issue, again, without a loaner.
I am requesting immediate return of the repaired unit, and a refund of the $35 service fee that was charged. Also, if any future warranty issues arise, I request a loaner be provided.