Napleton Cadillac of Rockford

They lied to my dad and didn’t apply his GM discount. Then they proceeded to ground my leased car as trade in to get GM pull ahead credit without my permission. The grounded vehicle is in my name, so nobody has authority to ground it. Please help

I traded in a car back in March 2019 and purchased a used car. The car that was traded in was then sold to local auction and purchased by another dealer. The car was then sold to an individual who hit someone in another state. In June 2019. The car was NEVER transferred from my name. I have been dealing with debt collectors for a $19k debt that I have nothing to do with. I contacted Napleton several time just to be told there is nothing they can do at this point. I feel Napleton dropped the ball on this trade in.

I purchased a 2014 Chrysler town and country with a warranty through Compass "bronze" plan for $2755.00. right after first payment on the loan the transmission went out. I filed a claim with the warranty company. I get a call from the dealership saying I didn't sign my warranty paperwork. I went in the same day to sign. feeling uneasy and knowing I already signed the warranty I pulled out my original documents from time of sale. the warranty was in fact signed. the new warranty I went in and signed was for "Basic" coverage, the dealership says they are the same package. I called the warranty company and asked if there was a difference between the "Basic" and "Bronze" packages. they confirmed there is a difference.(The coverage summary attached to the warranties state the differences also) I also had them look up the original warranty agreement which they said was rejected. I call the dealership and they don't want to hear anything I have to say. they swear they are the same. if you read the coverage they are clearly very different. I have in my possession both signed contracts. they backdated the second one even though it has a completely different agreement # on it. Now I am paying the same amount for a "basic" warranty when it isn't what was agreed during the time of sale.

In March we were sold an extended warranty for our 2015 *** WRX by Finance Manager Charles ***.

The warranty terms changed dramatically and we learned of this when we received the warranty in June.

After several emails and conversations we requested a refund on June 13, 2018. Mr. informed us by email that there would be a 100% refund by the third week of July.

It is now August 10TH and we have not received the refund. We have attempted to contact Mr. multiple times by phone and email and we are not receiving any response whatsoever.

*** Agreement #*** VIN #

On 9/25/17, I saw a 2017 Certified Cadillac XT5 advertised on the Napleton Cadillac website. I went to Napleton's to inquire about the vehicle and was told that it was not on the lot. I asked if they could bring the automobile onsite and was told that I needed to go to Steve *** Cadillac in Northbrook, IL to see it. There was no mention on the Napleton Cadillac website that the car was located at another dealership. The following day I drove to Steve *** Cadillac in North Brook, IL and ended up purchasing the automobile. I asked the salesman, Frank G. Sr. several times if I would get free car washes at the Napleton Cadillac in my hometown. I was told that I would because they are part of Napleton's Cadillac. When I later contacted Napleton Cadillac to inquire about the available times for car washes, I was informed that I was ineligible for the car washes because it wasn't purchased at their location. I explained everything that I was told by the salesman and was then rudely told that I couldn't get my car washed at the dealership. I was totally misled by the advertisement on the Napleton Cadillac website and this was a deal breaker for me being that I live 2 hours away from Steve *** Cadillac. I feel discriminated as a women and was blatantly lied to. If I had not seen my vehicle on the Napleton Cadillac website, I would have never seen the vehicle. I asked to speak with the manager and had to leave a voice message asking him to contact me a nd never received a return call. I have a copy of the advertisement showing my car on the Napleton Cadillac website. I bet if I needed to get my car serviced at Napleton Cadillac I would have no issues. This situation is unacceptable on behalf of both dealerships. Deception should not have outweighed excellent customer service.