Napa Auto Parts

I just got your email stating the case has been closed.I have never received anything from napa other than the letter stating they where going to put a rush on resolving the problem.I have not heard another word from enyone concerning the claim and it has not been resolved at all.napa has not contacted me at all since the initial letter they sent they have done nothing.the case is definatly not resolved.they have done nothing

July 24, 2015Enclosed is a letter from our Assistant Manager, Bill E***As stated in ** ***'s complaint, Bill was assisting *** *** in the matter of his battery's alleged defect.Having reviewed *** ***'s statement of complaint, and having read the statement letter from our Assistant
Manager Bill E***, it appears to me that Bill acted in a very professional mannerHe offered to replace the battery, fully charged by us, so there would be no further discussion on how to charge a battery, or the type of battery charger that is required to accomplish that without creating a hazard.The conversation with *** *** was witnessed by another counterperson, and is recorded on our security system (no sound).Our offer still stands with *** *** that we will replace the battery under warranty, free of any chargesIf he would kindly return the battery to our store with his receipt, I feel certain that we can satisfy his needs with a fully charged battery, or we can refund his purchase price in fullBy company policy, *** *** must produce his receipt.Hoping this is to *** ***, and the Revdex.com's satisfaction, I remain,Yours truly,Fred B

The response provided by RAB was not accurate.   Bill had been in contact with RAB and their attorneys trying to negotiate in good faith to resolve the issue.   We have a complete transcript of the conversations going back to Nov 2017.   We do NOT believe that RAB is acting in good faith.   We had made an offer to the attorneys in Omaha that was more-or-less “ignored”.   Bill has been open to negotiating a fair settlement, but RAB continues to stand behind their attorneys who are effectively stone-walling and are unwilling to take his offer to RAB.   We are unclear who has the authority to actually settle the issue.   Once again, all Bill is wanting is to engage in productive conversation with the one who has the authority to settle the issue.   It seems simple, and it is.   We do not consider the case / complaint closed at all.   What can be done from here?   Please advise.  Here is a transcript from the interactions with RAB and their attorneys:11/27    1:43 PM            Called RAB at [redacted] left voice message with account number and name with request to make an offer.11/28    8:57 AM            Received voice mail message from [redacted] Johnson (sp) with request to discuss the settlement offer.  [redacted] is not a lawyer, but works for [redacted] [redacted] in Omaha for collections.  11/28    9:51 AM            Returned call to [redacted] regarding payoff.   He claimed they payoff amount was $15,445.08 which included the original Lien of $13,433.81 + court cost + it was accruing interest at $0.80 / day.  I claimed that it may not be lawful to accruing interest.  He said it was “court appointed”.  In later review of the case document, I believe it read something differently.  The call was recorded.                                   �...⇄ [redacted] made an offer to settle at $0.70 on the dollar or $10,812.  As an agent for RAB, he did not have authority to negotiate below that amount.   I claimed that RAB bought the debt at $0.02 on the dollar and that the offer to settle was too much.  I counter offered at $500.  [redacted] stated that an offer of $4,000 had already been made / rejected on 5/10/2012 and that he would not take a lower than $4,000 offer to RAB.  I pressed him, that as an agent, who had no ability to negotiate, that he needs to take the offer to RAB as it has been 5+ years.                                      After some back and forth, [redacted] agreed to present the good faith offer of $500 to RAB and that he would call me back for the result.   I told him that I could wait forever and it doesn’t really matter to me.12/4      5:00 PM            Called [redacted], left voice mail regarding the $500 offer and inquiring about it’s status.  Would be expecting a call back on 12/5.  Did not get a call back.12/14    9:23 AM            Called [redacted], left voice mail regarding the $500 offer and inquiring about it’s status.  Would be expecting a call back on 12/15.  Did not get a call back12/28    10:15 am           Called [redacted], discussed the case, he verified information.  They represent RAB as the client.  He did NOT make the presentation of the $500 good faith offer to RAB                                    as we had discussed after I claimed that he was “unwilling” in the first call, it appears that he was  “unwilling” on 11/28.   He claimed, that he was once again only authorized to settle at 70% of the value and that he was not going to take a $500 offer to RAB when a $4,000 had already been submitted and was less.   The rationale is that it is 5 years later.   I advised that I was going to escalate this to the Secretary of State in New Jersey and Consumer Finance Protection Bureau.  He said, “good luck” and hung up.1/16/18                         Sent this same letter with back-up via USPS Certified Mail toRAB at the [redacted] Address. The letter was returned to Sender on Feb 5, 2018 as no forwarding address at been provided by RAB.2/6/18                           Re-sending this letter / packet to RAB at the Oradell, NJ                                    Address via FedEx.   Tracking was utilized2/8/18   2:49 pm            Tracking complete.   The package / letter was signed for by [redacted] at                                    2:49 pm on February 8, 2018.                                      3/12/18                         No reply had been received.   Decided to file 2 complaints. 1- Revdex.com complaint [redacted] filed2- Consumer Financial Protection Bureau complaint [redacted] filedThanks!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will call the business to figure out why it is reported incorrectly on my credit report if they do not report to the credit bureaus.  Hopefully, from this, I will get a resolution.
Regards,
[redacted]

RAB Perfromance Recoveries LLC has had no communication with Mr. [redacted] since this file was referred to our attorney [redacted] [redacted]. in July of 2009. Who obtained a judgment on or about March 25, 2010. RAB Performance Recoveries, LLC has not at anytime disclosed any information to...

any third party. On or around October 25, 2016 [redacted] [redacted]. filed a bank garnishment that was sent to [redacted] in accordance with Minnesota Statutes section 571.72 subd. 4 Per [redacted]: a copy of the documents were sent to Mr. [redacted] to his last know address within 5 days. [redacted] also should have mailed him a copy of the documents. The documents also included an exemption claim form with specific instructions on how Mr. [redacted] should file an exemption claim if he believed the funds on hold were exempt from garnishment. The office of [redacted] [redacted] can be reached at ###-###-####, they will be happy to help Mr. [redacted] with his concerns.

Ms. [redacted] is requesting RAB Performance Recoveries, LLC (RAB) remove a negative report from her credit report. RAB does not report to the credit bureaus neither positively nor negatively. We have had this file closed in our office since 2012. The consumer can contact our office...

at ###-###-####

RAB Performance Recoveries, LLC referred Ms. [redacted]s account on or about May 26, 2009 to the Law Firm of [redacted] They have obtained a judgment in our name in the [redacted] Municipal Court on August 26, 2009 Docket Number [redacted]...

Ms [redacted] can reach the law firm at ###-###-####. They will be able to help her resolve the matter

RAB Performance Recoveries LLC has had no communication with [redacted] since this file was referred to our attorney [redacted] on or about 12/2/2011. On or about 5/10/2012 [redacted]...

[redacted] obtained a judgment in [redacted] If [redacted] would like to discuss this case or make any settlement arrangements he can contact the attorney’s office at [redacted]. All communication is being handled by our attorney’s office, they will be happy to help [redacted].

Response from compalint placed by [redacted]. After reviewing the patients record, we found that total owed from him was $111.00 per his insurance [redacted]. They denied claim for dos 9/22/2015 for routine comprehensive eye exam. When patient came in for the visit, he stated he had [redacted]. We went on...

website to get authorization but he has one of the few plans that we do not take and he was informed of this at the time of service.  He wanted us to bill [redacted] to see if they would cover one routine exam per year, which we did. We did not receive payment/denial from [redacted] until Dec 2015. He was sent only one bill, but he chose not call and discuss with the Billing Manager his concerns. After reviewing his account we did find a mistake on our part and have adjusted the claim. His new balance per [redacted] is $26.00, patient did pay $85 copay at time of service.  Dr F[redacted] has decided to waive the $26 that the patient owes, this was a misunderstanding of insurance which unfortunately happens every day with patients not understanding their personal policies. Since patient has requested that we do not contact him, please let him know our decision .Thank You,Kim B[redacted]Office Manager

We have contacted [redacted] and have resolved the issue.

A complaint was filed by [redacted] on 2/5/16 (ID [redacted]) concerning a credit we provided at NAPA Auto Parts in Alpine, TX. [redacted] was originally billed for a part she ordered without tax included, so that transaction was canceled and credited to her charge card. This is the essence of the...

complaint or, in other words, she has objected that her bank takes too long at processing and issuing credit. My staff explained that banks usually take seven to fourteen days when giving credit and that we have no control of this process. WE ISSUED THE CREDIT IMMEDIATLEY AND KAWAN'S BANK DELAYED THE PROCESS AS MOST BANKS DO! While we regret the mistake, we cannot control bank policy. If there is anything further that we may do, please do not hesitate to contact us. However, I am confident [redacted]'s credit has been issued at this juncture. I appreciate your time and consideration, Sincerely, [redacted]

Business states that they are aware of the matter. After further review and discussing the matter directly with the employee in question, business is willing to take the part back reluctantly and conditionally. Consumer is welcome to bring the starter back to the location accompanied  by the...

receipt for the crank sensor purchased and invoice from the mechanic who installed it. Consumer is welcome to fax over the paperwork to [redacted] Without the requested paperwork, no refund will be provided.

The product was ready for the installer to pick up as of 1/19. He got sick. He got the product yesterday.

worst customer service, a ripoff on returns, when we bought at this store they did not advise us of a 25% return fee applied on the merchandise. It's says on the receipt but yet they don't say anything about it, who is really gonna look at the receipt at the moment of the purchasing. They are stilling people money based on what the receipt says. Never came across something like that. 25% !!!!!!!!

First, Ms. [redacted] did purchase a [redacted] (not a [redacted]); but she also, only dealt with a regular employee (counterman) and not the owner. The owner was out of town for over 10 days, from March 11th thru March 23rd. The owner wasn't aware of what was going on with this purchase, as he hadn't been involved with the sale. This is beside the point, when she brought the starter back for a second time on 04/04/16 she did encounter the owner; and Mr. [redacted] did tell her the part was used (meaning it had been installed) and couldn't be returned. She stated it was in the original condition as when she purchased it. The owner told her to please come back the next day, because he needed to talk with the employee that had sold her the part (it was the employee's day off), and he could get a better picture of what happened. The customer did get very vocal, yelling she couldn't come back and needed that money now. We do not take back any electrical parts after they have been installed and WE DO HAVE A SIGN POSTED TO THAT EFFECT; this is common practice among ALL Auto Parts dealers. But, even though that is our policy, Mr. [redacted] asked her to please return with the part, during the time when the employee would be present, so he could get to the bottom of what happened. The reason for the caution is because this happens at least a few times a week. A customer will buy a part, install it and find out it wasn't the correct part after all, and they want to return it. This make electrical parts unstable & unreliable when they are installed more than once; this is why the whole Auto Parts Industry will NOT TAKE RETURNS ON ELECTRICAL PARTS. Ms. [redacted] did return on 04/06/16 and the owner did in fact, refund the money to [redacted] on Invoice #[redacted] in the amount of $285.90, with no fault blamed on either side. Sincerely, [redacted] Office Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I’m writing as a response to complaint #[redacted] against NAPA Auto Parts in [redacted], NJ.  I spoke with Mr. [redacted] this morning and explained to him that we do have a policy against returning used electrical parts, but we also have a much more important policy in regards to doing...

everything in our power to satisfy our customer’s needs every single day.  Mr. [redacted] will be returning the item this upcoming Saturday morning for full credit.

The customer's rotating assembly was balanced to customers supplied pieces purchased by customer to correct balance. The customer supplied pieces are not the machine shops concern as to what can be balanced.
There for, one balance an assembly using Chevy rods in a Ford motor, only if the customer had supplied the appropriate parts to work in the particular motor.
The customer, Harry Punian, did not understand what components he needed. Harry did not supply the corresponding components, measurements displacement, or any information needed to prior to this customer mockup of a balance assembly.
Any balance shop can balance a customer's components. It is up to the customer to make sure he knows what modification will work prior to any mis-matched parts that they shall supply the machine shop with.
Sincerely,
[redacted] Machine Shop Mngr.
Napa Auto Parts-Orland

Initial Business Response /* (1000, 10, 2016/02/11) */
We would like for the customer to come in to our store anywhere from 9-5 pm and ask for the manager [redacted] so that we can come to a resolution.
Initial Consumer Rebuttal /* (3000, 12, 2016/02/11) */
(The consumer indicated he/she DID...

NOT accept the response from the business.)
My wife talked to"[redacted]" within 24hrs of the original purchases, regarding a full refund. "[redacted]" made it perfectly clear he would refund our purchase price. Why, in his opinion, they were damaged. Clearly, they were not. How, exactly, would one damage a sealed 12v battery and a spark plug. So, taking time to travel back to his store, using our time, vehicle, and gas, would be fruitless. He made his position clear already. Maybe, now he wants to "talk" or reach his resolution because their very poor public relations has had the public light shown on it. Thanks, but no thanks.

1. The customer brought in a 454 stroker, balanced assembnly, for rechecking of the balanced assembly.
2. There was a billing to the customer for labor, checking weights and re-spin of crankshaft and customer parts that he provided.
3. There was a billing to the customer to rebalance...

the second crankshaft customer had supplied.4. Upon customer's assembly of motor, customer had supplied the wrong connecting rods for the stroke motor.
5. To balance assembly, customers supplier offered new rods and crank. Customer is response for any further labor on rods and respinning of the crank.
Sincerely
[redacted] Machine Shop Manager