Nalley Lexus Galleria

Never Nalley Lexus of Smyrna.
Came in with printed copy of pre- approved financing thu USAA, copy of vehicle insurance and internet price quote. Nalley rep bought out the wrong vehicle. 15 minutes later bought around correct vehicle and went for test drive. Upon return handed rep my papers to start car buying process. He then says my car costs more than the vehicle he first bought out (false) but would see if he could get the price down. He said 45,850 but internet quote was 42,402. I asked to negotiate and was told price was already the lowest to compete with local competitors. Nalley Lexus of Smyrna later said I would be refunded 500 dollars (never received) as of 1/23/2020. They have yet to verbally admit I over paid for the vehicle. Everytime I look at this vehicle I think about how the rep made false statements and now stuck with this vehicle.Worst car buying experience. Should have read the reviews before purchasing. In the era of #metoo, disheartening to know Nalley Lexus of Smyrna is still taking advantage of the female car buyer.

I sent a complaint online to Revdex.com.on 1/17/2020. I'm very impressed with Revdex.com's response time. My complaint was forwarded to Nalley Lexus immediately. Thank you for acting so swiftly. I received a call from the GM on 1/20/2020. His tone was professional and considerate. The GM informed me that the $999 for an " Appearance Package", that I did not request, was cancelled as I requested in Aug. 2016 but the refund was never sent to my auto Lender. He will send the refund within five (5) days. He also stated he will discussed and handle this unfortunate situation with those responsible to include a discussion with the Sales Consultant whom I found extremely rude on the appropriateness of their conversations with Customers. The GM should not have had to get involve with this situation but when he learned about it, he obviously took immediate actions to find the missing $999. I appreciate his speedy resolution and personally reaching out to me very much.

The dealership was deceptive and could not honor their internet pricing. They indicated it was company policy to run the credit of all. Buyers, including the buyers who pay cash or finance through another institution. I called another Nalley dealership and this was confirmed as inaccurate. I felt discriminated against and lied to on multiple occasions during my visit. I spoke with the general manager and Lexus brand. They both indicated that the dealership owner could do what they chose. Needless to say, I did not buy a car from Nalley or the Lexus brand. I was more than willing to pay for the car. They just wanted to use me to make money from financing the car through Lexus. Go elsewhere. Never trust Nalley.

I purchased a new Lexus from Nalley Lexus and they failed to pay the payoff amount on my trade-in and are now refusing to pay off the vehicle.
On September 28, 2019, I entered into a contract to lease a 2020 Lexus NX 300 from Nalley Lexus. As part of the sales process, the salesperson Shelby calls Volkswagen to verify my payoff amount for trade-in purposes, and verified the payoff amount was $13,608.20. After negotiations, the car dealership agreed to pay off this amount as trade-in credit toward the lease of a new vehicle. While meeting with finance, Ryan the finance guy said that the payoff to VW credit would be made within 7 business days. The deal was consumated and Nalley took possession of my VW Jetta and I took possession of the 2020 Lexus NX 300. Nalley failed to pay off the VW lien as contractually required, and the money was then debited from my account. When I complained to VW, they subsequently refused to honor their contract, and refused to either tender the agreed upon payoff amount to myself or to VW and refuse to exchange the cars back in return. Nalley is in breach of their agreement and I am paying two car notes, while Nalley is illegally possessing my trade in.

I was advised that Andrew needed my social for verification purposes but instead, he ran my credit for financing reasons when I already had financing.
I usually go to Nalley Lexus of Roswell to service my Lexus GS 350 but I decided to give this dealership a try this past Saturday, after finding out that my vehicle was a total loss, but I only left disappointed. Not only did I not leave with a vehicle but I was also lied to, but even though I didn't have a great experience I do have a suggestion. I would advise your salesmen to be upfront in regards to running a customer's credit. While searching for a car at your dealership I was advised that Andrew needed my social for verification purposes but instead, he ran my credit for financing reasons. I have disputed this with my credit bureau because I advised him that I did not want my credit ran being as though I had already secured a loan from my Credit Union. Andrew guaranteed me that he would not run my credit but as I'm driving home I received a hard inquiry alert! I'm sorry but I *** not be back to this dealership.

If you want to be ripped off and taken advantage of because you are a female this is your place to be. Complained of a clicking noice since the day I bought my car that no one could fix and assumed it was my brakes. Decided to get new brakes thinking I found the solution, NO!!!!! For two years I had extended warranty on my car and when it termed, then surprisingly they were able to find the solution to my issue, and even now my maintenance can run $500 or $2,000 that of which they still can't determine how much my costs would be to repair my car. The advisors are rude and make smart comments and show no sympathy nor empathy to the situation JUAN, and of course leadership reflects the staff below, even MANAGEMENT, RJ was highly disrespectful. I Would never recommend this dealership to anyone. NEVER.

$350.00 refund on transport of my trade in of a 2009 Mercedes SL 550 has not been paid to me by Nalley Lexus Galleria. I paid $850 for transport in the bill of sale, yet Nalley was charged $500.
I have a text saved on my phone on 12-24 stating that I would receive $350 by 12-28-18, yet no check has been received as of 1-25-19 on the purchase of a 2018 Lexus LC 500. Chad *** (salesman)
and Greg *** (mgr) are both to be commended on their professionalism. I believe Greg *** approved my refund, but a manager above him vetoed.
On 1-11-19 I sent an email to Nalley regarding my refund request and informed them that if no check was received by 1-25-19, I would report matter to the Revdex.com.
I need this issue resolved. This treatment is not befitting of a Lexus dealership.
Product_Or_Service: 2018 Lexus
Order_Number: XXXXXX Deal #

1/26/2019 went inside with my sister and friend. test drive 2019 Lexus ES F sport . Complete purchasing went so smooth and easy going. WINSTON P our car salesman he was very nice, intelligent, polite, and well manner. He make any customer very comfortable. Best Lexus sale man I ever see. comparing to most other dealership around in Georgia I grantee he is best as in the chosen one. Thank you Nalley Lexus of Smyrna (Galleria)

I bought a 2012 Lexus IS 250 from Nalley Lexus of Smyrna 07/03/2017. The car was reported in an accident previous years before I bought the car but they did not tell me in fact Inwas shown a car fax with no accidents reported. This lead to them over selling me the car. Now I have a car that wasn't worth half of what I paid for it when I bought it. I'm currently looking to trade it but it is complicated because of the negative equity in it is causing problems. They have acknowledged that they did not make me aware of the accident.
Product_Or_Service: 2012 Lexus IS 250
Account_Number: Finance

purchased Certified Pre-owned Lexus RX-350. I was told at the time of purchase tires are new and performed 30k service but later found tires were old.
I purchased L/C Certified Pre-owned 2013 Lexus RX-350 from Nalley Lexus Smyrna GA in Nov 30, 2016 in $32,500. When I purchased the car it had 29,992 miles on the car. I was told by sales man at the time of car purchase that tires are new and 30,000 miles service has been performed. After 6 months I took my car for first service on July 26, 2017, at that time the mileage was 33,734. I was told by service team that some point you need to change tire. I told him I bought car six months ago and I was told that tires are new and these are Michelin tires they last for years. I drove only 4,000 miles since I purchased car so there must be something going on. I went for service again in Dec, 15 2017 at that time mileage were 36,412 miles and same things were told to me again that tires needs to be changed. Then I went to see Mr. (Manager) whom I purchased the car and explained him about tires but he told me let me find out and I will call you. I never got call from ***. Again in May 19, 2018 I took my car for service at that time mileage were 40,517 miles and I drove only 10,000 miles since I purchased the car. Also, I informed to service team that there could be leak in drive side rear tire. After service was performed I was told that all tires needs to be changed due to LOW trade and one of the tire has puncture and it is Un-reapairable. I was told by service manager that these tires are original tire came with car these are not new then I went to *** (Manager) and told him that service team recommended to change all tires but I bought car a year ago, I drove only 10,0000 miles since I purchased the car and at the time of car purchase I was told that car tires are new, he told me that he will look into this and get back to you. I went to see *** on Saturday June 26, 2018 to discuss about tires but he refused to do anything with tires. He kept on saying tire is un-repairable and can't be change. I told him only one tire is un-reairable but what about rest of the tires. He did not listen to me. I spoke to General manager at Nalley Lexus and explained him the same but he said he can't do anything. I was very disappointed with the outcome from Nalley management team even though repeatedly I was saying I was told tires were new at the time of purchase but they kept on saying we can't do anything. If I knew that car tires were original tires I would not have bought the car because tires are not cheap.

After Nalley Lexus worked on my car for 9 years, they presented me with a $9550 list of things that my car needs done in February, 2018. I went in for an oil change; they suggested 120,000 maintenance then said I needed $9550 worth of work. I did not let them do the work. It's raining today, the $50 windshield wipers do not work well.

I have been working with a sales consultant at Nalley Lexus *** in an effort to purchase a new vehicle. I am a resident of St. Thomas and planed to purchase the vehicle in person during my trip to GA in February. I discussed vehicle pricing as well as sales tax and any fees with the consultant and was advised of the out of the door pricing for me to attain ownership of the vehicle and to have it shipped to me in the Virgin Islands. To my surprise after my arrival to the dealership I was advised not only *** I have to purchase the vehicle in my daughters name but I was also told that I'd be responsible for fees in GA and additional fees in the VI as well.

I am somewhat confused and disappointed as I believe that the dealership should have given me accurate information with regard to the costs and fees associated with the sale.

At this point I do question the validity regarding the taxes and fees that have now been added onto the sale of the vehicle.

I visited the used car lot at Nalley Lexus in Smyrna, GA., within a day inquired about the pricing of a LX570. Sharjeel N aka(Serg ***) salesman called me back. The price was too high but he suggested a later model LX470 which is less expensive and he would call me back when one surfaced. 3 weeks later someone traded in a 2004 LX 470 with extremely low miles, a good service history and single owner. He sent me pictures and Carfax via text. He said the price was $21,999. I had a trade-in and we began to go back-n-forth trying to come to a price agreement. We were at a price point of $34,000 for my trade and I offered $20,000 for the LX470 which he had not gotten approval yet. I stated if he could get those numbers I would be on my way. 10:18am Sat 25th Serg said he was talking to his manager about pricing please wait. Then he texted me back and stated "I haven't checked on price because I don't know if it's available". We had been discussing pricing for 3 days and he had already given me the opening price of $21,999 for the LX470. I thought we were almost there making this deal. I called the main used car line and spoke with Rob Johnson Monday morning 11/27/2017 who was very nice an apologetic for my experience thus far. I began to work with Rob and he took my proposal to the managers. I stated to Rob where me and Serg were with the approved pricing for my vehicle and the number I wanted him to get approved. Rob came back and shockingly said he could only offer $33,000 for my trade and $21,999 for the LX470. Rob said the car could not be sold yet, current LX470 owner had not received their car to sign paperwork. I sold my Highlander 11/27 so I did experience a lost with Nalley for my trade. I called Tuesday morning 11/28 and spoke with Manager Gregory Taylor. We came to a price agreement $21,349 without dock fee + tax. He sent me a credit application. I immediately filled it out and verified he received it. The Manager Greg said that he would rush this application through. DOES THIS NOT SOUND LIKE A DEAL WAS DONE TO YOU???
1 hour later yet another new person stating he was a manager also called me. Mike the manager called to inform me that they were in the middle of selling my car to someone else....they sold it from under me!!! WOW...I had been working with them for 4 days!
General Manager Bill's response to Revdex.com was...
I spoke with this client yesterday regarding his concern and we did NOT promise him the vehicle. I am sorry he feels that way, and I have looked for a replacement vehicle. This vehicle isn't easy to find, due to very low miles and color combination.
HE DID NOT AND STILL HAS NOT CALLED ME OR EMAILED ME ANY ADDITIONAL APPOLOGY.

The assistant service manager *** was the only employee I've ever met here that acted in a less than professional manner. Otherwise I would have given 5 stars. When I picked up my vehicle after getting new tires I noticed damage to my car. After sending pictures and being encouraged to visit to discuss further, I was unpleasantly surprised to find that the only repair offered was a bit of touch up paint in the damaged area. Honestly I couldn't tell much had been fixed, as the chunk of missing paint was down to the metal and still looked like a small crater. When I discussed my disappointment with *** he insisted he couldn't commit to doing anything else to resolve the situation. He simply referred me to Nalley Collision. I was quoted in excess of $1500 to fully repair the area, as the repair was actually complex. I then contacted *** and he told me he couldn't commit to the repair. I explained to him that I thought that was unacceptable, at which point he indicated that he was not convinced the damage was done by his team. Shocked by this information, I communicated that I was interested in pursuing the matter. He encouraged me to visit him in person, which I did promptly. When I visited he simply told me he was not going to commit to fixing. I then left and followed up with appropriate leadership. I will update with pertinent follow up information. I can only encourage customers to take pictures of their vehicles when being dropped off and picked up as it is the only thing I could think to have done in hindsight: caveat emptor.