Nails Spa

The customer came in requesting for a fixShe was asked to wait for her turn because we had many clients already waiting before her The tech that did her nails already addressed to the customer that he must take care of a few customers before herShe had the option to return, but instead she chose to wait We never skipped her turn In regards to her service, she had regular polish on her nails, so it is that it is more likely to chip and come offWe had already explained that to the customer but she did not want to try another product, stating that it was too priceyIn conclusion, the technician fixed her nails so we are not obligated to refund herIf you have any questions or concerns, please contact us at [redacted] Thank you for your time

Initial Business Response /* (1000, 12, 2015/08/28) */
It was unfortunate for Ms *** have a bad experiment in our nail salonWe always ensure our quality and sanitary at the best
We have sent her a check of $and I believe she has cashed out the check

The customer came in requesting for a fix. She was asked to wait for her turn because we had many clients already waiting before her.  The tech that did her nails already addressed to the customer that he must take care of a few customers before her. She had the option to return, but instead...

she chose to wait.  We never skipped her turn.  In regards to her service, she had regular polish on her nails, so it is normal that it is more likely to chip and come off. We had already explained that to the customer but she did not want to try another product, stating that it was too pricey. In conclusion, the technician fixed her nails so we are not obligated to refund her. If you have any questions or concerns, please contact us at [redacted].  Thank you for your time.