Complaint: ***
I am rejecting this response because: On 11/08/I went to view the home along with my mother due to my husband being deployed to Kuwait, our follow on was HawaiiUpon seeing the house *** and I discussed repairs/upgradesMy mother was a witness to the entire conversations that took place and is willing to submit a statement to the Revdex.com as well as return to Hawsii to appear in court which is our next step*** stated at that time the house was to be cleaned which it clearly wasn'tWe discussed upgrades and repairs*** stated she would send out repair guys to get estimates, *** also stated that the owners were the type that didn't mind the tenant doing up grades and to submit the receipts to be taken off the rentWe waited and waited for *** to send out repair guysOn 04/21/we request again for the repairs to be completed and stated that we had completed the upgrades that were mentioned*** replied with a list of names and numbers and stated we needed to call them to have the them come outWe contact each person and they came out05/07/I contact each repair guy and ask the statues of them returning, each stated they did not get approval from ***I contact *** I regards and she replied the owner was working on a major renovation and hope to get back to us soon, then stated the owner would repair the leaking toilet( we didn't have a leaking toilet) this was a way for *** to delay us even longer*** also stated on that day that we needed to purchase the stoppers for the tubs and submit the receipts to be reimburseI replied we were not purchasing anything else for the homeWe had waited now months paying them $21,On 09/08/*** tried to delay us once again by emailing me with yet another repair guys name and number saying we needed to call him for an estimateWe remained *** we had already had estimates presented and we were no longer interested in the repairs being done due to us receiving short notice orders back to the MainlandsWe presented *** with a copy of the orders as well as a day notice from 09/15/to 10/15/which *** exceptedDue to my husband/*** leaving ahead and filing his travel voucher his checks were reduced because of a mistakeWe were informed through the Finace Office to seek help from the Air Force AideThe AFA paid *** in full including the late fee for the month of SeptemberThe AFA was also prepared to pay *** for Octobers rent and late fee*** took it upon herself to breach our contract and deduct the amount plus double the late fee from our depositAfter reminding *** of the amount of the late fee we received a check for $she had charged $The check did not clear and I later had to go to Sakuma Realty to pick up cashI also had request for a pre walk through to discuss the condition of the home and what needed to be taken care of by the final inspection, *** refused on 10/09/On 10/16/we had our final inspection and we were cleared off good on everything except the inch long scratch on the Master FloorI have request several times for a copy of the paper work and we still have not received itSeven days later after we cleared the home *** began sending messages of deductions from our deposit$for the flooring which we are certain they applied the paint they used on the floors that was left in the garage*** sent us a fake receipt with no break downs and no tax showingThe receipt also states the work was completed by the same name she stated was her Boss*** originally wanted to charge us $for the one inch scratchWe received a reduction for $For repairs to two sprinkler heads which are clearly the same broken heads that were broken when we moved in, reason we were not able to use the sprinkler systemI reported to *** in November about the heads and she never approved the repair guy to come back to fix themThe repair guy himself shut off the sprinklers for usWe also hired ***s lawn guy to take care of the cutting of the grass the entire time we stayed there, paying him $plus $tip every three weeksI would also like to state that after signing the contract *** stated to me how she kept the last tens to entire deposit of $***s reason did not sit well with me and this is why I made sure to keep all text, email traffic and recipesI truly think it was because she had already used their deposit which is against the lawDue to the lack of customer service, lack of trust from all the lies, lack of credibility we are asking for the reimbursement of $for upgrade material purchased from LowesReimbursement for the flooring $and reimbursement for $For not breaking the sprinkler headsThe toal we want back is $I have also printed out other complaints against ***/Sakuma Realty Inc with the same kinds of complaints we haveAll which will be presented to the courts along with all text and email messages and along with our WitnessI can provide these things to the Revdex.com as well along with before and after pictures of the homeI will also prove in court that ***/Sakuma Realities Inc have not been following the States Rental Laws, as well as seeking all Court cost and Fees be paid by ***/Sakuma Reality Inc.
Sincerely,*** ***
[redacted]1D: [redacted]Dear Ms.[redacted]:On November 19, 2013, Ms. [redacted] executed a lease with our company·from November 19, 2013 to November 18, 2014 (see attach). She had power ofAttorney in behalf of her husband Mr. [redacted] who was not present during the initial check in inspection. ·I informed Ms. [redacted] that any renovations done by the tenant must be in writing and to be submitted to the owner (see attach rental agreement addendum Article F REPAIRS AND MAINTENANCE). At the check in inspection performed on November 19, 2013 (see attach) I informed Ms. [redacted] to notify me in writing LATER should there be additional discrepancies, etc to be added and she has (7) seven days to respond. A copy of the check in report was provided to her via email. I received NO RESPONSE from her regarding the check-in inspection report. Also a copy of the contract, rental agreement and yard addendum was given to them for their records. All documents were SIGNED by her (see attach). Per her complaint regarding reimbursement for the upgrades, nothing was providedin writing and NOT authorized by the owner. All upgrades were made at their own cost.On June 23, 2014 I received a TEXT from Ms. [redacted] that the neighbors broke the back yard fence (see attach). Ms. [redacted] said she would repair the fence at her own cost and the owners DO NOT NEED to REIMBURSE her (see attach correspondence per her text). I responded to her to send PICS and ESTIMATES to advise the OWNER for reimbursement. NOT ONCE did I say to RENOVATE or UPGRADE the entire house and you will be REIMBURSED. All modifications. etc must be in Writing and she ACKNOWEDGED and SIGNED our contract and addendums per our company's policies.On July 16, 2014 the owner replaced the livingroom and diningroom screen lanai doors and they appreciated the upgrades because the doors were not functional, etc.I informed Ms. [redacted] that IF she was AWARE of the damages to the floor PRIOR to our final check out inspection (October 15, 2014) then WHY didn't she schedule repairs before we met. I also informed her that I appreciate the pictures and improvements that she did to the house, however, nothing was in writing and the owner did NOT approve th,eir improvements. I also informed her that any modifications, etc.may be done to the property during their occupancy, and when they VACATE they need to restore the property in the SAME CONDITION when they first took occupancy.The owner DID NOT charge them for painting the kitchen and bathroom cabinets and he could have deducted it from their deposit. Ms. [redacted] DID NOT repair the back fence as she requested per her text dated June 23, 2014. Cash refund was provided to Ms .[redacted] of $125 on November 4, 2014 from my boss. ·Half rent $1250.00 and $125 late fee and $250.00 flooring and $188.25 damaged sprinkler head & pipe was deducted from their security deposit.Thank you,
[redacted], RA
Rental Property ManagerEnclosurescc: [redacted], PB
Complaint: ***
I am rejecting this response because: On 11/08/I went to view the home along with my mother due to my husband being deployed to Kuwait, our follow on was HawaiiUpon seeing the house *** and I discussed repairs/upgradesMy mother was a witness to the entire conversations that took place and is willing to submit a statement to the Revdex.com as well as return to Hawsii to appear in court which is our next step*** stated at that time the house was to be cleaned which it clearly wasn'tWe discussed upgrades and repairs*** stated she would send out repair guys to get estimates, *** also stated that the owners were the type that didn't mind the tenant doing up grades and to submit the receipts to be taken off the rentWe waited and waited for *** to send out repair guysOn 04/21/we request again for the repairs to be completed and stated that we had completed the upgrades that were mentioned*** replied with a list of names and numbers and stated we needed to call them to have the them come outWe contact each person and they came out05/07/I contact each repair guy and ask the statues of them returning, each stated they did not get approval from ***I contact *** I regards and she replied the owner was working on a major renovation and hope to get back to us soon, then stated the owner would repair the leaking toilet( we didn't have a leaking toilet) this was a way for *** to delay us even longer*** also stated on that day that we needed to purchase the stoppers for the tubs and submit the receipts to be reimburseI replied we were not purchasing anything else for the homeWe had waited now months paying them $21,On 09/08/*** tried to delay us once again by emailing me with yet another repair guys name and number saying we needed to call him for an estimateWe remained *** we had already had estimates presented and we were no longer interested in the repairs being done due to us receiving short notice orders back to the MainlandsWe presented *** with a copy of the orders as well as a day notice from 09/15/to 10/15/which *** exceptedDue to my husband/*** leaving ahead and filing his travel voucher his checks were reduced because of a mistakeWe were informed through the Finace Office to seek help from the Air Force AideThe AFA paid *** in full including the late fee for the month of SeptemberThe AFA was also prepared to pay *** for Octobers rent and late fee*** took it upon herself to breach our contract and deduct the amount plus double the late fee from our depositAfter reminding *** of the amount of the late fee we received a check for $she had charged $The check did not clear and I later had to go to Sakuma Realty to pick up cashI also had request for a pre walk through to discuss the condition of the home and what needed to be taken care of by the final inspection, *** refused on 10/09/On 10/16/we had our final inspection and we were cleared off good on everything except the inch long scratch on the Master FloorI have request several times for a copy of the paper work and we still have not received itSeven days later after we cleared the home *** began sending messages of deductions from our deposit$for the flooring which we are certain they applied the paint they used on the floors that was left in the garage*** sent us a fake receipt with no break downs and no tax showingThe receipt also states the work was completed by the same name she stated was her Boss*** originally wanted to charge us $for the one inch scratchWe received a reduction for $For repairs to two sprinkler heads which are clearly the same broken heads that were broken when we moved in, reason we were not able to use the sprinkler systemI reported to *** in November about the heads and she never approved the repair guy to come back to fix themThe repair guy himself shut off the sprinklers for usWe also hired ***s lawn guy to take care of the cutting of the grass the entire time we stayed there, paying him $plus $tip every three weeksI would also like to state that after signing the contract *** stated to me how she kept the last tens to entire deposit of $***s reason did not sit well with me and this is why I made sure to keep all text, email traffic and recipesI truly think it was because she had already used their deposit which is against the lawDue to the lack of customer service, lack of trust from all the lies, lack of credibility we are asking for the reimbursement of $for upgrade material purchased from LowesReimbursement for the flooring $and reimbursement for $For not breaking the sprinkler headsThe toal we want back is $I have also printed out other complaints against ***/Sakuma Realty Inc with the same kinds of complaints we haveAll which will be presented to the courts along with all text and email messages and along with our WitnessI can provide these things to the Revdex.com as well along with before and after pictures of the homeI will also prove in court that ***/Sakuma Realities Inc have not been following the States Rental Laws, as well as seeking all Court cost and Fees be paid by ***/Sakuma Reality Inc.
Sincerely,*** ***
SAKUMA REALTY, INC[redacted]November 7, 2014
[redacted] OperationsRevdex.com[redacted] RE: ...
[redacted]1D: [redacted]Dear Ms.[redacted]:On November 19, 2013, Ms. [redacted] executed a lease with our company·from November 19, 2013 to November 18, 2014 (see attach). She had power ofAttorney in behalf of her husband Mr. [redacted] who was not present during the initial check in inspection. ·I informed Ms. [redacted] that any renovations done by the tenant must be in writing and to be submitted to the owner (see attach rental agreement addendum Article F REPAIRS AND MAINTENANCE). At the check in inspection performed on November 19, 2013 (see attach) I informed Ms. [redacted] to notify me in writing LATER should there be additional discrepancies, etc to be added and she has (7) seven days to respond. A copy of the check in report was provided to her via email. I received NO RESPONSE from her regarding the check-in inspection report. Also a copy of the contract, rental agreement and yard addendum was given to them for their records. All documents were SIGNED by her (see attach). Per her complaint regarding reimbursement for the upgrades, nothing was providedin writing and NOT authorized by the owner. All upgrades were made at their own cost.On June 23, 2014 I received a TEXT from Ms. [redacted] that the neighbors broke the back yard fence (see attach). Ms. [redacted] said she would repair the fence at her own cost and the owners DO NOT NEED to REIMBURSE her (see attach correspondence per her text). I responded to her to send PICS and ESTIMATES to advise the OWNER for reimbursement. NOT ONCE did I say to RENOVATE or UPGRADE the entire house and you will be REIMBURSED. All modifications. etc must be in Writing and she ACKNOWEDGED and SIGNED our contract and addendums per our company's policies.On July 16, 2014 the owner replaced the livingroom and diningroom screen lanai doors and they appreciated the upgrades because the doors were not functional, etc.I informed Ms. [redacted] that IF she was AWARE of the damages to the floor PRIOR to our final check out inspection (October 15, 2014) then WHY didn't she schedule repairs before we met. I also informed her that I appreciate the pictures and improvements that she did to the house, however, nothing was in writing and the owner did NOT approve th,eir improvements. I also informed her that any modifications, etc.may be done to the property during their occupancy, and when they VACATE they need to restore the property in the SAME CONDITION when they first took occupancy.The owner DID NOT charge them for painting the kitchen and bathroom cabinets and he could have deducted it from their deposit. Ms. [redacted] DID NOT repair the back fence as she requested per her text dated June 23, 2014. Cash refund was provided to Ms .[redacted] of $125 on November 4, 2014 from my boss. ·Half rent $1250.00 and $125 late fee and $250.00 flooring and $188.25 damaged sprinkler head & pipe was deducted from their security deposit.Thank you,
[redacted], RA
Rental Property ManagerEnclosurescc: [redacted], PB