Nadine West

This place is a complete joke and nothing but a money hungry scam(it's worse than any loan shark type payday loan business could ever be) THAT IS FACT. I never received the shipment informed them and then just out of nowhere I get this ungodly big ugly mess of pinkish looking package with all sorts of tape on it and let me tell you, first off I wear a small some mediums and was fast from picky on their style text (that's a complete joke itself) anyhow I got 2 pair of skinny skinny blue pants with the legs so tight that my 7 year old bean pole had trouble getting them on, 4X Capri type something green, 2 moo moo dresses size 4X and don't let me leave it their outstanding eyes catching joke for what they say is glamorous jewelry which was this faded out almost rusted looking necklaces with a kink in it and if the best washer(yes a washer like a nut, washer, bolt) hanging on it with this places name almost readable. So when I call to let them know that this unwanted junk was delivered not only did they give me the run around and told me that I was going to have to pay for this crap because the return date has been missed. There is no way I would have ever even degraded someone by sending this type of trash but then to not only run it thru my bank account once or twice and I had been stopping it and they continued this for 6 months and when my school money went in they zapped $487.34 that is unheard of for any kind of crap like they sent or even yet for something that you have no use for because I was under the impression that I was getting a free trial and that is no such thing with them . If they advertise it or tell you this or even offer it STOP IT IS A SCAM and you will not get your money back! Filled a dispute with PayPal and I have been with PayPal for years and they send me an email on Christmas Eve and tell me I have 24 hours to respond and due the craziness of holidays I didn't see it until after Christmas the 26th and in this same email they inform me that once I submit any further documents that this company that's not a long time customer will have up to 6mths to decide if they have any other dispute as to what I may have added and let's just say I never got that money back because I had so much going on for Christmas I was like 6 hours past the deadline with my own bank and Nadine west said they will give me a credit but it's going on 1 year and NOPE you guessed no credit had been given on my account with them. So please do not waste your time nor money with this place as they will RIP you off.

I made the same mistake. I received a package that was a mess ( see pictures) plus the bad was wet clothes are hideous and cheap.. 419.09 worth of crap 💩 . Half of the items they claimed they sent were missing.. I just can’t.. haven’t been charged yet but received notification to look for a debit in 24 to 48 hours.. I’m a first time customer! I emailed to cancel the same day I received the package.. they are trying to charge me for things I never received!

I canceled this account within 24 hours of opening it. They sent the clothes anyways. The clothes were returned and were low quality items worth maybe $30. They took almost $400 from my bank and have refused for reason after reason to give my money back.
They shipped the clothes shoved into a pink package that was deformed and blamed the post office for it arriving to me this way.
There are over 1000 complaints to the bbb on them, and all are the same. They look for a reason to take peoples money.

They stole $460 out of my account because I lost shipping label 460 for one bag of clothing I sent clothes back with next shipment and they still won't give me my money they even told me they would in an email I'm taking them to court

This company steals money. I cancelled my account due to personal reasons and they still sent out a shipment b/c their "system" didn't receive my previous attempts to cancel. I sent shipment back, "late" due to those personal circumstances and they still won't refund my money. They have their package and I don't have my money, $300+ IN CHARGES!. I have to file, with my bank, unauthorized charge report and show where I cancelled my account and they still charged me without authorization. I still don't know if I'll ever see my money, bc the bank has to accept the documentation and evaluate. No live agent either and supposedly no way to override their "system". I don't believe they can run a business that way. It's illegal and I have reported them as stealing my money. It's really zero stars for me and I've used every social media outlet to express my disgust and disappointment.

Sy clothes fake jewelry turns my neck and wrist green. How do I take my cc # off my profile

I never ordered from them! My credit card was stolen and now I'm getting threatened with jail time becuase I'm refusing to pay for something I didn't receive or order! I should not be threatened with jail for my card being stolen! And I don't know how these people knew my email but it's messed up I'm being charged for this!

I got charged 189.00 after I asked for an extention I sent the stuff back all but one thing an I told them do not charge my account cause I'm sending it all back an they approved the extention well they took it out anyway I dint no what was 189.00 I kept ut Nadine just called emails me said call support yo I gave them one account then switched it to another account I got an they had no permission to even go in that account to take anything out an I'm pissed this ain't the first time either

BEWARE! I returned the items I was sent because, for the 3rd time they are Walmart clothes, not at all quality. Apparently the return, which is documented, is held up due to the holidays. I was contacted via email, which I replied that I sent it back, sent the confirmation of the return and Paula, the rep said she sees the return is held up and she would be sure that I am not charged. Today, I was charged over $300 - I emailed, called, emailed and called - I was told that I would get a refund - as of right now, nothing, not even a reply back. I also asked to cancel my account, NOTHING. They won't return my emails. VERY LOW QUALITY CLOTHING AND VERY LOW QUALITY CUSTOMER SERVICE. Don't let their ridiculous response here fool you, its a scam and they withdraw money without consent. As of right now - I will have to report fraud to my account due to their inability to do their jobs.

UPDATE: as of today, 1/14 - I have filed a police report and a complaint with the BBB - Nadine West said they finally "found" my return and said they would give me a credit, Since they illegally took money from my card, which was over $300.00 - the bank cancelled my card. They said they could not give me a credit due to the card not working. Then they said they would paypal me to send them my info - I did that. Nothing. I had to follow up yet again - and they said they sent over the credit and let's "HOPE" for the best. STILL NOTHING.

I have all the emails in hand showing they said they would and still haven't. DO NOT give your money to these thieves!

I found that I could buy the same things from Walmart cheaper. They charged me $356.00 because I didn't return their package within their time frame. They said they would credit me the $356.00 dollars. How could their 1 package costs $356? I don't want a credit, I want my money back! They literally stole $356! DON'T Trust them and don't buy their s[censored]! Go to Walmart, it will cost you a lot less!

I was a faithful customer for a while and upon attempting to cancel my account (which in itself took four separate emails because nobody would do as I asked and they do not provide a customer service phone number) FedEx has lost one of my packages and has claimed that they lost it 100%.. Nadine West gets refunded by shipping charges (They have filed a claim I am not allowed to file a claim because I'm not the shipper) however they are refusing to refund to me anything because "You did not keep any of the items so you're not charged for the items but you're still liable for the shipping fee" how can I keep the items that were never delivered? How can you charge me for shipping when you didn't actually ship anything to my house... This is definitely fraudulent. I have of course filed a discrepancy charge with my bank along with the Better Business Bureau.

I'm amazed at how bad this company is and it's unbelievable they can stay in business. I signed up for an every 2 week subscription. First package arrived 2 months later. I kept one bracelet and shipped the rest back immediately. Took over a month to get back to them and they of course, charged me for everything because it was back after their return date. I cancelled the service immediately. By this time, since I was originally on a 2 week subscription, apparently they caught up with the back orders and shipped 3 other packages out. I never even opened them and returned to sender immediately. Was charged for shipping on all of them, even the one I bought an item from, that first package, so shipping should have been free for that one for sure. Then they charged me for the items in the other packages because their return shipping took so long to get back. When all was said and done, they had charged me over $400 and all I got was a $15 bracelet. It was like a full time job dealing with their customer service trying to explain everything. And as soon as I thought it was resolved, another shipment would arrive or a charge would be on my card. Even their refunds were a mess! They charged me tax but would only refund the amounts before tax. Now finally, fingers crossed, it's done and over with. After months of emails. I begged them to call because my hands hurt from all the typing by this point, but no call ever. I also cannot end this review without mentioning that the clothes were the ugliest I've ever seen. The worst fabric, awful colors, embarrassing styles, and bizarre material thickness. It was beyond comprehension. And that one bracelet I kept, itches my wrist and I can't even wear it. Nadine West does NOT love you!

I had an issue with my first order where they charged me for a dress that was not in my package. I have to say the customer service I received was amazing, sent an email and got a response right away. They gave me credit off any item I kept in next order. Next order was missing an item again send a reply to my first email and got a response right away. We emailed back and forth within the same day. Matter was resolved. My third order loved half of what I got but a tank top for 40.00 is just too much. I am going to cancel, hopefully not as hard a process as everyone else has experienced

I RECENTLY LOST MY JOB DUE TO COVID. I CAN NO LONGER PAY FOR THE ITEMS THAT I RECEIVED AND WANT TO CANCEL MY ACCOUNT. I NO LONGER WANT TO RECEIVE ITEMS FROM NADINE WEST. I SENT BACK ALL THE ITEMS THAT YOU SENT ME ON APRIL 6TH. PLEASE DO NOT SEND ANYMORE PACKAGES. I WANT TO CANCEL. I WANT TO CANCEL. I WANT TO CANCEL. PLEASE DO NOT SEND ANYMORE PACKAGES. I WANT TO CANCEL. STOP, DO NOT SEND ANYMORE PACKAGES. CANCEL MY ACCOUNT...

Everyone Take your CREDIT CARD INFO out of your profile’s
You will just get texts for a over priced bill !

Why r you charging me $244.00 for a shirt and a scarf ?
I will not pay $244. I will pay for the Items I Kept . Please stop !
You no longer have my CREDIT CARD INFO . And why Ins the there a choice for editing purchasing .
NOT PAYING $244.00

Didn't care for the clothes at all kind of reminded me of a thrift store run. I like to hide my stomach and I got a babydoll dress I am 62 years old really

First time subscriber. I tried this because of the ads saying it was cheaper than other clothing subscriptions. IT WAS NOT CHEAPER. In my clothing profile I checked that I wanted to conceal upper arms and stomach area. They sent me 2 items that were sleeveless. This does not conceal upper arms. The jewelry was outrageous and the clothing was cheap looking. When I asked for subscription to be cancelled it took 3 emails before they finally cancelled it. They kept offering discounts and perks. Terrible company to deal with. I have tried other subscriptions like this and although they were just as pricey ...the customer service was far superior to Nadine West.

I made the mistake of signing up with Nadine West, and it was one of the larger mistakes I’ve made. First of all, the clothes were a joke, and then when I tried to return The clothing I did not want, it was a few days past the return date and they said that they cannot adjust their system for a return pass today. That seems utterly absurd to me. With all the advances in this technological age, that is the lamest excuse I’ve heard yet. Then, I had trouble canceling my subscription, and I’m still not sure if it’s canceled. And to make matters even worse, they were trying to charge my card for something I had no idea about. These people do not care about their customers whatsoever. And who doesn’t have a phone number these days? You have to go through their stinking email.

I have emailed and requested to cancel my subscription. They sent another package while we were on vacation and when we returned and found it, it was sent back immediatly. I was charged just under 300 and Nadine West will not refund stating that it was not returned within their time limit. They did state they will send me another package as a credit! I will be contacting my bank , and writing reviews every day until I receive a refund.