Mystic Marriott Hotel & Spa

From: H***, Brian [redacted] Sent: Thursday, January 18, 11:AM To [redacted] Subject: ID [redacted] To Whom it May Concern: In reference to complaint # [redacted] , [redacted] , please know there were many circumstances that led to this situation and early in the week I committed to [redacted] that we would make every effort to accommodate her and I am very glad to say we were able to do so I spoke to [redacted] several times during the week of 1/and ultimately was able to honor her reservation with the [redacted] for the dates of 1/12-1/ Please let me know if you have any additional questions

From: H[redacted], Brian [redacted] Sent: Thursday, January 18, 2018 11:22 AM To[redacted] Subject: ID [redacted]   To Whom it May Concern: In reference to complaint #[redacted], [redacted], please know there were many circumstances that led to this situation...

and early in the week I committed to [redacted] that we would make every effort to accommodate her and I am very glad to say we were able to do so.  I spoke to [redacted] several times during the week of 1/12 and ultimately was able to honor her reservation with the [redacted] for the dates of 1/12-1/14.   Please let me know if you have any additional questions.

Review: I stayed at the [redacted] on Feb 13th - 15th for Valentines weekend (Reserrvation under [redacted]). My [redacted] was damaged during valet parking. That weekend was a snow storm, and apparently the antena was broken off while the valet attendant was cleaning the car. I was notified by the Mgr [redacted], who assured me she will make a report and send it to their insurance company and send me the details in 3 business days.

I made several attempts to contact Ms [redacted], and was told she not longer worked for [redacted]. I was referred to speak wih Manager [redacted]. We had several conversations since then, where she mentioned [redacted] insurance will call to resolve the issue.

Two weeks ago, she promised she will contact [redacted] and get back to me in 3 days. After several months, this issue is still open with no attempt to resolve.

The estimate with parts and labor is approx $600.00 so far as per [redacted].

Thank youDesired Settlement: [redacted] repair the damage asap.