Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Despite the claim that my order was reimbused in full -- my credit card has yet to be reimbursed by MyKnobs.com In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is apparent that the company sells and ships broken mosaic tiles, incurs additional costs for the buyer as described previously in my complaint, and is unwilling to work with the Buyer/Customer It is also my experience that this company has a very curt and rude attitude, via telephone service to resolve this issue prior to filing a complaint with the Revdex.com I give up, and that is apparently what this company is counting on This is NOT resolved, Revdex.com, you may close this case unresolved, it is a shame how one discovers some companies work ethics [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
First and foremost, we’ve credited your [redacted] account for the full amount of your order $ We regret that we were unable to ship the merchandise in a timely fashion as promised Even though we do whatever is possible to insure that our customers are satisfied it is unfortunate that errors and delays like this happen We hope that you will give us another chance to serve you in the future Please accept our apology for this inconvenienceIf you wish to discuss more on those issues, please do not hesitate to contact us
[redacted] [redacted] [redacted] First and foremost, we truly apologize for the complexity this may have caused Unfortunately, all order shipping outside of the United States will incur an additional shipping cost due to higher rates Our shipping policy clearly states the following We do not accept credit cards issued outside the United States because we are unable to verify the informationOrders with this information will be flagged and put on holdYou will receive a separate email with the additional shipping charges and instructions on where to send paymentPayment must be sent in the form of an international money order or bank checkPlease accept our apology your satisfaction is extremely important to us and we apologize for the inconvenience you have been causedShould you have any questions, please do not hesitate to contact me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Unfortunately, there was an error during shipping and your order was shorted (3) three tiles First and foremost, thanks for letting us know about the shipping error so quickly We understand how exasperating this has been for you and we are deeply sorry for the error and hope that the (2) two separate replacement orders will straighten out this problem We are not taking your dissatisfaction lightly We have listed the (3) three separate UPS tracking numbers for your records [redacted] Thank you for your patience and please be assured that we will do everything in our power to ensure that this type of error does not surface in the future We hope that you will allow us to serve you in the future
Unfortunately, we are unable to locate a prior order with our company with that first and last name, address or email address Customer Information: [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I read the response from the business, and I continue to find this unacceptableIt is the same response that they gave me over the phoneThese are the issues that I have: #1: The knobs were opened from their generic plastic bag packages to see how they looked on the cabinetsTHEY WERE NOT USED OR HANDLED EXCEPT FOR PUTTING THEM ON THE CABINETS AND SUBSEQUENT REMOVALTo call these ‘secondhand’ or ‘used’ is ridiculousI have never run into a company that does not allow you to ‘try on the item’ - in this case to put it on the cabinetIf this is their policy, that the bags may not be opened and the knobs should not be put on the cabinet for aesthetic purposes, it should say this in LARGE PRINT on the packaging materialThere was no notice like thisIt should not be in tiny print as part of a link which you need to clickThe advertisement from the main page of the website is below, the only way you find out the caveat that the bags cannot be opened is if you click on the blue text where it says 'no restocking fees': Hardware Resources is the fastest growing manufacturer of cabinet hardware in the United StatesBelieving in quality, integrity and reliability; Hardware Resources provides the highest standard of responsibility in the industryWe are proud to offer Knobs, Handles and much more that SHIP FREE and have NO-RESTOCKING FEE’S #2: The problem regarding the returns not being completed within days: Part of the order was on back orderTherefore, we received the knobs in separate shipmentsThe knobs which we tried to return were supposed to match the backordered dinosaur knobsWhen we finally received the dinosaurs, they did not match the other knobsWe had specifically chatted with someone online prior to purchasing to verify that if the knobs did not match that we would be able to return We presumed that we would have days from receiving the full order since we were trying to match items and were never notified otherwise One correction to my response below, re: #My initial invoice did list the shipping chargeIt was our online shopping cart which had stated free shipping #3: The business has not addressed that they charged us a shipping fee when the order had qualified for free shippingThe shipping fee was due to items being sent out separately from different manufacturersIn my initial payment invoice the order is listed free shipping, so we were not aware of thisApparently they notify you of this in their ‘terms and conditions’ which states: § If your order consists of or more manufacturers we will deduct $for every $you spend THIS IS NOT FREE SHIPPING and they should not be able to advertise as free shipping for orders greater than $ #4: It is kind but naive to offer ‘free shipping’ and a ‘discount on a future order’, unless the above issues can be addressed (by either accepting the return and refunding our money, or giving us a credit for the knobs and shipping that we were charged), we have absolutely no interest in future business with this company [redacted]
We realize that choosing the right product is difficult without the benefit of seeing the finish in personIn an effort to assist customers in this endeavor we ship up to different items (quantity of each item) from any of our manufacturers for customers to inspect in the comfort of your own homeAfter you place a subsequent order you will receive full credit for your sample items We allow days to be contacted for a RMA on a return from the date of acceptance of the merchandiseWe also do not penalize customers if the merchandise is on backorder since that would be our responsibility We make every effort to pack and ship our products carefully and we expect the same considerationAll products that are returned need to be returned in the "original unopened package" otherwise no credit will be issued unless products are received in good re-sellable condition We offer free shipping for orders over $ If an order consists of items from multiple manufacturers, there is an additional $shipping fee per manufacturerThis is done only when more than one package has to be shipped to complete your order Unfortunately, we must decline reimbursement We are sorry that circumstances prompted us to no longer serve you in the future
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It seems that the business and I are unable to come to a mutually acceptable resolutionI appreciate your help, but continue to feel that this business uses manipulative advertising which is purposefully very deceptiveI am a frequent online shopper, and have never been treated this poorly by a company Usually free shipping means free shipping, and ditto on easy returns Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Despite the claim that my order was reimbused in full -- my credit card has yet to be reimbursed by MyKnobs.com In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is apparent that the company sells and ships broken mosaic tiles, incurs additional costs for the buyer as described previously in my complaint, and is unwilling to work with the Buyer/Customer It is also my experience that this company has a very curt and rude attitude, via telephone service to resolve this issue prior to filing a complaint with the Revdex.com I give up, and that is apparently what this company is counting on This is NOT resolved, Revdex.com, you may close this case unresolved, it is a shame how one discovers some companies work ethics [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
First and foremost, we’ve credited your [redacted] account for the full amount of your order $ We regret that we were unable to ship the merchandise in a timely fashion as promised Even though we do whatever is possible to insure that our customers are satisfied it is unfortunate that errors and delays like this happen We hope that you will give us another chance to serve you in the future Please accept our apology for this inconvenienceIf you wish to discuss more on those issues, please do not hesitate to contact us
[redacted] [redacted] [redacted] First and foremost, we truly apologize for the complexity this may have caused Unfortunately, all order shipping outside of the United States will incur an additional shipping cost due to higher rates Our shipping policy clearly states the following We do not accept credit cards issued outside the United States because we are unable to verify the informationOrders with this information will be flagged and put on holdYou will receive a separate email with the additional shipping charges and instructions on where to send paymentPayment must be sent in the form of an international money order or bank checkPlease accept our apology your satisfaction is extremely important to us and we apologize for the inconvenience you have been causedShould you have any questions, please do not hesitate to contact me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Unfortunately, since the material will not be returned we are unable to issue credit We also decline any future reimbursement
Unfortunately, there was an error during shipping and your order was shorted (3) three tiles First and foremost, thanks for letting us know about the shipping error so quickly We understand how exasperating this has been for you and we are deeply sorry for the error and hope that the (2) two separate replacement orders will straighten out this problem We are not taking your dissatisfaction lightly We have listed the (3) three separate UPS tracking numbers for your records [redacted] Thank you for your patience and please be assured that we will do everything in our power to ensure that this type of error does not surface in the future We hope that you will allow us to serve you in the future
Unfortunately, we are unable to locate a prior order with our company with that first and last name, address or email address Customer Information: [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I read the response from the business, and I continue to find this unacceptableIt is the same response that they gave me over the phoneThese are the issues that I have: #1: The knobs were opened from their generic plastic bag packages to see how they looked on the cabinetsTHEY WERE NOT USED OR HANDLED EXCEPT FOR PUTTING THEM ON THE CABINETS AND SUBSEQUENT REMOVALTo call these ‘secondhand’ or ‘used’ is ridiculousI have never run into a company that does not allow you to ‘try on the item’ - in this case to put it on the cabinetIf this is their policy, that the bags may not be opened and the knobs should not be put on the cabinet for aesthetic purposes, it should say this in LARGE PRINT on the packaging materialThere was no notice like thisIt should not be in tiny print as part of a link which you need to clickThe advertisement from the main page of the website is below, the only way you find out the caveat that the bags cannot be opened is if you click on the blue text where it says 'no restocking fees': Hardware Resources is the fastest growing manufacturer of cabinet hardware in the United StatesBelieving in quality, integrity and reliability; Hardware Resources provides the highest standard of responsibility in the industryWe are proud to offer Knobs, Handles and much more that SHIP FREE and have NO-RESTOCKING FEE’S #2: The problem regarding the returns not being completed within days: Part of the order was on back orderTherefore, we received the knobs in separate shipmentsThe knobs which we tried to return were supposed to match the backordered dinosaur knobsWhen we finally received the dinosaurs, they did not match the other knobsWe had specifically chatted with someone online prior to purchasing to verify that if the knobs did not match that we would be able to return We presumed that we would have days from receiving the full order since we were trying to match items and were never notified otherwise One correction to my response below, re: #My initial invoice did list the shipping chargeIt was our online shopping cart which had stated free shipping #3: The business has not addressed that they charged us a shipping fee when the order had qualified for free shippingThe shipping fee was due to items being sent out separately from different manufacturersIn my initial payment invoice the order is listed free shipping, so we were not aware of thisApparently they notify you of this in their ‘terms and conditions’ which states: § If your order consists of or more manufacturers we will deduct $for every $you spend THIS IS NOT FREE SHIPPING and they should not be able to advertise as free shipping for orders greater than $ #4: It is kind but naive to offer ‘free shipping’ and a ‘discount on a future order’, unless the above issues can be addressed (by either accepting the return and refunding our money, or giving us a credit for the knobs and shipping that we were charged), we have absolutely no interest in future business with this company [redacted]
We realize that choosing the right product is difficult without the benefit of seeing the finish in personIn an effort to assist customers in this endeavor we ship up to different items (quantity of each item) from any of our manufacturers for customers to inspect in the comfort of your own homeAfter you place a subsequent order you will receive full credit for your sample items We allow days to be contacted for a RMA on a return from the date of acceptance of the merchandiseWe also do not penalize customers if the merchandise is on backorder since that would be our responsibility We make every effort to pack and ship our products carefully and we expect the same considerationAll products that are returned need to be returned in the "original unopened package" otherwise no credit will be issued unless products are received in good re-sellable condition We offer free shipping for orders over $ If an order consists of items from multiple manufacturers, there is an additional $shipping fee per manufacturerThis is done only when more than one package has to be shipped to complete your order Unfortunately, we must decline reimbursement We are sorry that circumstances prompted us to no longer serve you in the future
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It seems that the business and I are unable to come to a mutually acceptable resolutionI appreciate your help, but continue to feel that this business uses manipulative advertising which is purposefully very deceptiveI am a frequent online shopper, and have never been treated this poorly by a company Usually free shipping means free shipping, and ditto on easy returns Sincerely, [redacted]