MyEyeDr

Revdex.com of Metro Washington DCFeb (days ago)to me ---------- Forwarded message ----------From: [redacted] < [redacted] >Date: Tue, Feb 24, at 9:AMSubject: Revdex.com of Metro Washington DC & Eastern Pennsylvania - complaint # [redacted] .To: [email protected] message is to let you know this issue was resolved yesterday with MyEyeDrThey refunded my credit card $dollars for overcharging me for the glasses, and they are not billing me the $balance due for the two medical visits that were incorrectly submitted to [redacted] resulting in an out-of-network claimThey are not running the eye glasses through my insurance as I had hoped, but at least I don't have to pay for their mistakes (or deceitful practices) The call that was made to let me know this was full of additional untruths in an attempt to cover their tracks and I will not ever do business with them again, but at least I got my money back along with an apology and they are on record with the Revdex.com to warn other potential customers Thank you so very much for your assistance in this matter [redacted] ***From: Date: Thursday, February 19, 9:AMTo: Bill K [redacted] < [redacted] >Subject: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted]

February 27, Dear *** ***:
This letter is in response to the above referenced Case # involving consumer *** *** and her complaint regarding our Falls Church, VA office on *** ***The office manager of our Falls Church location was aware of *** ***' concerns regarding the application of her vision insurance benefits and the inaccurate cost that she was assessedIn response, he contacted our Managed Vision Care department to request the re-application of benefits and the submission of corrected claims to *** ***' insurance providersUnfortunately, the office manager became ill in January that required a week medical leave and he did not inform our corporate office of *** ***' outstanding needsBecause we were unaware that her concerns had not been resolved, we were unable to finalize the claim corrections or return of payment to *** *** during the office manager's absenceUpon the office manager's return from medical leave on February 23, he followwith our Managed Vision Care department and received confirmation that the appropriate insurance benefits were applied to *** ***' visitsUsing the claim information, the office manager recalculated the cost of *** ***' visit and contacted her by telephone to review the application of her available benefits and facilitate a return of payment via credit cardAt 12:30pm on Monday, February we processed a $168,refund transaction to *** ***’ *** credit cardThe office manager provided *** *** with an electronic copy (via fax) of the receipt detailing the return of paymentWhile we regret the inconvenience and frustration *** *** endured because of the incorrect application of benefits and unexpected absence of the office manager due to illness, we have satisfied *** ***' request in applying her benefits, submitting a back dated and corrected claim to her insurance company, and providing a refund of payment following the application of benefitsMyEyeDris committed to working in concert with the Revdex.com to ensure that any and all consumer concerns receive a response and resolutionIf I may be of any additional assistance regarding this matter please contact by phone at ###-###-#### or via email at ***@myeyedr.com.Regards,
Pierre ECustomer Service Manager

Revdex.com of Metro Washington DCFeb 24 (8 days ago)to me ---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Tue, Feb 24, 2015 at 9:23 AMSubject: Revdex.com of Metro Washington DC & Eastern Pennsylvania - complaint #[redacted].To:...

[email protected] message is to let you know this issue was resolved yesterday with MyEyeDr. They refunded my credit card $168 dollars for overcharging me for the glasses, and they are not billing me the $325 balance due for the two medical visits that were incorrectly submitted to [redacted] resulting in an out-of-network claim. They are not running the eye glasses through my insurance as I had hoped, but at least I don't have to pay for their mistakes (or deceitful practices).  The call that was made to let me know this was full of additional untruths in an attempt to cover their tracks and I will not ever do business with them again, but at least I got my money back along with an apology and they are on record with the Revdex.com to warn other potential customers.  Thank you so very much for your assistance in this matter.  [redacted]From: <[email protected]>Date: Thursday, February 19, 2015 9:17 AMTo: Bill K[redacted] <[redacted]>Subject: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

See Attachment
Revdex.com of Metro Washington DC
10:09 AM (3 hours ago)
to me 
---------- Forwarded message ----------
From: [redacted]>
Date: Thu, Aug 7, 2014 at 2:36 PM
Subject: Re: Complaint to Revdex.com
To: [email protected],...

j[redacted]
Dear Sir/Madam:
I am writing to you in regard to complaint [redacted], which I recently filed against MyEyeDr.
A representative from MyEyeDr has contacted me, apologized, and refunded the promised $67.73, so the matter is now resolved.
Thank you.
 
[redacted] Esq.