I'm still unsure why the customer will not contact us directly so we can handle this for them On 8/the customer purchased a monthly subscription to our online design services for $ Then on 8/the customer purchased stock photos for $each ($total) to use in the design that was created I've attached that design for their reference On 9/the monthly subscription that was purchased renewed for $ There is no pending charge of $and I've ensured that the subscription is canceled
I have opened up a further investigation with our credit card processing company (Stripe) to see if they can provide more detail based on the bank statement images you have provided I anticipate a response from them within a few days, once I get that additional information from them I will respond to this with a resolution
I am rejecting this response because: I requested that this subscription be cancelled on or about I did not renew this subscription in September and am requesting a refund It is not practical for me to renew in September and not use itIn addition, I did not receive stock photos and was charged $for a one page brochure.I received one (1) brochure for my grandson's school project which was turned in at the beginning of the school year so I had no need to use/renew your subscription It is very disturbing to be charged almost $for a one page brochure
I'm still unsure why the customer will not contact us directly so we can handle this for them On 8/the customer purchased a monthly subscription to our online design services for $ Then on 8/the customer purchased stock photos for $each ($total) to use in the design that was created I've attached that design for their reference On 9/the monthly subscription that was purchased renewed for $ There is no pending charge of $and I've ensured that the subscription is canceled
I have opened up a further investigation with our credit card processing company (Stripe) to see if they can provide more detail based on the bank statement images you have provided I anticipate a response from them within a few days, once I get that additional information from them I will respond to this with a resolution
I am rejecting this response because: I requested that this subscription be cancelled on or about I did not renew this subscription in September and am requesting a refund It is not practical for me to renew in September and not use itIn addition, I did not receive stock photos and was charged $for a one page brochure.I received one (1) brochure for my grandson's school project which was turned in at the beginning of the school year so I had no need to use/renew your subscription It is very disturbing to be charged almost $for a one page brochure