My Sparkles Store

Review: I purchased an item form this company back in September. It's been four months now and no product. When I contacted the company they were very rude and informed me that the package had arrived. Based off of their tracking information the package was out for delivery but never made it. When I pointed that out they were quick to blame the post office instead of fixing the problem.Desired Settlement: At this point I just want my money back. I am very unhappy with the customer service through this website and will not be using it ever again. Thank you.

Consumer

Response:

Hello my name is [redacted] my complaint number is [redacted]. I am contacting to inform you that last night at about 6:30pm I received and email from my sparkles store letting me know that my money will be refunded. I have yet to see a balance change in my account, but I am sure it will take a few business days for it to reflect. Thank you for your help.