Good morning, This email is in regards to a complaint we received from you from *** ***. We contacted our customer, *** ***, after receiving the complaint. We spoke with her on June 9th, 2017. We were able to resolve the issue with her. We are refunding her an
agreed upon amount of $436.58. This amount is lower then she originally requested due to the fact we had done additional work that day, we did not only work on the hot water heater. We have apologized for the communication issue with Mrs***. Unfortunately, she had the wrong email address and that is why we did not receive any of her emails. If you have any further questions, please contact us at this email or call us at (*** ***. Thank you and have a great day. *** ***, PresidentMy Reliable Plumber
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Good morning, This email is in regards to a complaint we received from you from *** ***. We contacted our customer, *** ***, after receiving the complaint. We spoke with her on June 9th, 2017. We were able to resolve the issue with her. We are refunding her an
agreed upon amount of $436.58. This amount is lower then she originally requested due to the fact we had done additional work that day, we did not only work on the hot water heater. We have apologized for the communication issue with Mrs***. Unfortunately, she had the wrong email address and that is why we did not receive any of her emails. If you have any further questions, please contact us at this email or call us at (*** ***. Thank you and have a great day. *** ***, PresidentMy Reliable Plumber
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]