MY M&M's

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I received a $100 refund so that complaint has been resolved.I spoke with "Emma" regarding the "design your own" feature of the website. I told her that the photo that I had applied to the candy during the designing process was not the one that appeared on the candies. She explained that the photos may be altered in order to fit on the candy.  My issue was that my photo did fit and didn't require altering.  I would suggest that the customer be made aware that the image may not appear as the "design your own" feature suggests. When the customer sees the photo applied to the candy(when ordering)and sees a different image on the actual product, that seems wrong to me. Thank you for your assistance.  
Regards, [redacted]

Dear [redacted],     I must apologize for your negative and frustrating experience with MYMMs. Please understand that we've had a website issue which had caused these problems for you. We will be happy to honor your original price quote of 9.99. We will do this asap. We will also...

reach out to you as a courtesy to ensure you have been charged appropriately and that you are satisfied.   Thank you for your feedback and thank you for your loyalty, we will take this opportunity to better understand what had happened and prevent future occurrences. The website issue has since been corrected.Sincerely,[redacted]Consumer Care Manager @ MYMM's