Number one: we never rush our customers to do a walk around. We don't collect the money until they are happy and we never DEMAND payment.That is not how we operate and we have been working in Lee's Summit for twenty years. Our contractor did a walk around with Mr. [redacted] and he was happy with the...
results and at no time did our contractor demand any payment. We only ask for the final payment after the customer is satisfied. He did find some touch ups that needed to be taken care of and we sent our contractor out there to take care of them. Mr. [redacted] tried to say that we got over spray on his brick chimney which was clearly not our color or our paint. It was done from a previous job ( we tape off for a reason). After that was pointed out to him he changed his tune. Now the drips that fell on his back patio that were our paint we cleaned right off, heck we even cleaned the old paint off of his chimney. Our contractor took care of what was needed to be done and he again....was happy. Then he called about a window, so we again went out and took care of it. Then he called a couple more times about other things ( his downspout wanting painted, so we took care of it). Our contractor was sent back to his house not 2-3 times but 5 different times he was sent out there to take care of Mr. [redacted]. After everything that we did to try and take care of his concerns, he then decides to start cursing and leaving horrible messages. He was cursing at my wife, which brought her to tears. I am sorry that his experience was bad, but when you start threatening and leaving nasty messages, that is when we draw the line. We have not been in business for almost twenty years by being a company that does not take care of their customers, but we can only be pushed to far to the point where we would not feel right sending contractors into a situation where the customer would be belligerent to them.
esponse to Ms. [redacted]: this contract was based on money allotted by her pest control company. We went over and beyond for this cllient, and did much of the work for free as there was only a certain amount of money to work with. She signed off on all of the work and there was no problem. We later...
found out that she had done this to another company as well. The comments regarding our credit union are completely unfounded and untrue. This speaks to her character. Our crew also stated that her husband was seen tampering with their work. We strive for excellence and character and, unfortunately, not everyone else does. The pest control company said she did this to them, as well.
Number one: we never rush our customers to do a walk around. We don't collect the money until they are happy and we never DEMAND payment.That is not how we operate and we have been working in Lee's Summit for twenty years. Our contractor did a walk around with Mr. [redacted] and he was happy with the...
results and at no time did our contractor demand any payment. We only ask for the final payment after the customer is satisfied. He did find some touch ups that needed to be taken care of and we sent our contractor out there to take care of them. Mr. [redacted] tried to say that we got over spray on his brick chimney which was clearly not our color or our paint. It was done from a previous job ( we tape off for a reason). After that was pointed out to him he changed his tune. Now the drips that fell on his back patio that were our paint we cleaned right off, heck we even cleaned the old paint off of his chimney. Our contractor took care of what was needed to be done and he again....was happy. Then he called about a window, so we again went out and took care of it. Then he called a couple more times about other things ( his downspout wanting painted, so we took care of it). Our contractor was sent back to his house not 2-3 times but 5 different times he was sent out there to take care of Mr. [redacted]. After everything that we did to try and take care of his concerns, he then decides to start cursing and leaving horrible messages. He was cursing at my wife, which brought her to tears. I am sorry that his experience was bad, but when you start threatening and leaving nasty messages, that is when we draw the line. We have not been in business for almost twenty years by being a company that does not take care of their customers, but we can only be pushed to far to the point where we would not feel right sending contractors into a situation where the customer would be belligerent to them.
esponse to Ms. [redacted]: this contract was based on money allotted by her pest control company. We went over and beyond for this cllient, and did much of the work for free as there was only a certain amount of money to work with. She signed off on all of the work and there was no problem. We later...
found out that she had done this to another company as well. The comments regarding our credit union are completely unfounded and untrue. This speaks to her character. Our crew also stated that her husband was seen tampering with their work. We strive for excellence and character and, unfortunately, not everyone else does. The pest control company said she did this to them, as well.