My Eye Lab

THIS IS THE EMAIL I'VE SENT THREE TIMES AND REMAINS UNANSWERED

Well, the representative called and told me that they may have given me the wrong prescription at the first location I went to, but apparently didn't think it mattered that for two years I had horrible vision because of it. He conveyed to me that my vision is good now, so don't worry about it.
The store that gave me the bad prescription is no longer open and they can't reach anyone to discuss it with them, so I guess that's that. I was going to let it go, but I think you need to do research on this instead of brushing me off. I spent way more money that I needed to because of the incorrect prescription and it should all be refunded. The rep for this issue implied that it's my fault for not getting another exam sooner. So, it's my fault that I didn't find out sooner that My Eye Lab was wrong? Nothing changes the fact that they gave me the wrong prescription and I spent way more money than I needed to. The original store said I have an astigmatism in both eyes, and I went back for another exam right away at that same location because it didn't feel right, but again same prescription was given and I was made to feel like I didn't know what I was talking about.
I recently went back for another exam with My Eye lab at a different location so I could get more lenses and was given a completely different prescription, no astigmatism.
I was satisfied with the last exam I had at the other My Eye Lab location I went to in Round Rock. I left with vison that made me want to cry because it was so much better. Sadly, I won't be returning to any locations because I can't trust My Eye Lab.

I hope that nobody suffered or suffers vision damage because of other incorrect prescriptions given, but if they do, I hope they sue My Eye Lab for medical malpractice.

I believe it is right and fair that all money spent by me at the Whitestone location be refunded. The bottom line is, I spent money based on a bad prescription given and I want it back.

Sincerely,