My Best Mover

This is a scam company, DO NOT ever do business with them. Do not be fooled by the 5-star reviews below which are totally fake. There are either 5-star or 1-star comments here. Come on, isn't it very strange that there are no reviews with like 2-3-4 stars? I think there should be a legal action against those companies that post their fake 5-star reviews or pay others to post 5-star reviews.

If you read this comment and still want to work with this scam company, go ahead and do it. At least you will learn your lesson that you will never forget. For those of you who are smart enough to do their homework and read the reviews before signing a contract, just keep reading.

First of all, you should know that this company does not have any trucks or drivers. They are just brokers — or the middle men — who connect customers with drivers from other companies. So, they have zero control over the actual movers you deal with, and you will have to end up signing two contracts: one with this scam company and one with the actual moving people. Whatever you do, never work with brokers.

Below is what would happen if you worked with this scam company:

1. First time you talk to them, they will give you a very, very low price. You will think “man, that is really cheap. If I rented a U-haul truck and did all the moving myself, I would probably end up paying more.” Of course, they will underestimate on purpose. This is just a lure to have you sign their contract. For example, my first estimated moving cost was around 4000$. Additionally, they will tell you any lies you can think about to convince you. For instance, they told me that my stuff would be delivered WITHIN 2 DAYS. Another lie is that if I wanted to add more stuff to my moving list, my price would go up by a few hundred dollars maximum. I will come to those later.

2. They will have you sign the contract over the phone immediately. They will email you the contract and ask you to go over with it together. Yet, they will only go over the 9th paragraph that says something like you won't pay anything more than your estimated cost. Of course, this is just b[censored]. What it actually means is you won't pay more than your estimated cost for the estimated cubic feet. They will rush it so that you sign the contract without carefully reading it. NEVER AND EVER sign a contact without carefully reading it first. If they rush you, this is a sign that they are ripping you off in a legal manner.

3. Once you have signed the agreement, you pay 30 or 35% of your estimated cost as deposit. You have 72 hours to cancel the agreement, in which case they will still charge you 10% for service fee. It is very likely that you would sign this agreement well before your moving date, so there is no reason why you would cancel the agreement within 72 hours.

4. 48 hours before the moving date, the brokers will call you, the so-called quality assurance call. This time they will be more thorough and tell you that your estimated price has just gone up more than 50%! My estimated price went from $4,000 to $6,700! Normally, the contract lists the price per cubic foot as $4.25, but at the end of the day they dramatically increase all the other fees on the contract so that even if you have additional 200 cubic feet, you won't pay another $850 but $2700. At this point, you will either be fine and pay the extra dollars or cancel your agreement and forget your deposit. Plus, you now have to find another mover within 2 days only so you are screwed. I don't think my biggest mistake was signing the initial contract. My biggest mistake was that I did not cancel the agreement and forgo my deposit after the so-called quality assurance call.

5. When the real movers show up at your place, (most likely they will not show up on the day you were promised) they will have you sign another contract. On the contract, it says your belongings will be delivered within “24 BUSINESS DAYS”. Are you f..g kidding me? You are told that your stuff would be delivered within 2 days before you sign the initial contract, and now it is a whole different story. Going from $4,000 within 2 days to $6,700 within 24 business days. Just to give you an example, they picked up our stuff on 10/26 and delivered on 11/30. We ate our Thanksgiving turkey on plastic chairs. They could have been later than that, and we would have had nothing to do. God knows how long it would have taken them to deliver if I had not called them every single day.

In short, do not be deceived by those liars. They will tell you just anything to have you sign the contract. This is their job. They will sit in their office the entire day and find stupid people to rip off. If you want to do yourself a favor, find a real moving company with real trucks and drivers and research their ratings carefully. Work with big companies with a long history and with very few or no 1-star reviews. Research them on FMCSA to see if they have a lot of complaints. You do not have to learn your lesson the hard way. Take those negative comments here seriously.

Excellent experience from start to finish! The estimate was timely and right on. The guys were on time, clean, polite and showed extreme care with my belongings. They worked hard from the time they arrived when they left, and they far exceeded my expectations in performance and value. Would work with them again if the need arises. Happy to find a company that cares so much about the moving business.

Very pleased with their professionalism and service. Arrived as scheduled. Introduced themselves and started moving our furniture. They were cautious and made sure my whole house was wrapped and protected. I recommend these guys very highly!

By far the best in all of CA! Called for help at 9 am for 4 pm the same day. On-time and finished in 1.5 hours would recommend all the time. Will be using them again in a few weeks. Thank you SO much worth every penny!

My Best Mover have been so helpful and amazing! I'm dealing with a stressful, last-minute move, and they were very responsive and offered me a great rate. When they weren't available on the date I was looking for, they offered me recommendations on other area movers that were highly rated and great to work with.

I found the My Best Mover website easy to use; I was kept up to date with progress. The job was completed how I expected, with items treated carefully during transport. Nothing to fault. Would certainly recommend and use My Best Mover again. 10/10!

Not your typical moving company. My Best Mover is run by a very impressive local couple with a great future. Polite, on time, professional and their employees showed great care when handling my belongings. Very reasonable pricing, too... much cheaper than Two Men and a Truck. Would use them again and most certainly would recommend them to anyone who needs a local mover.

Last week we moved. My Best Mover and their team expertly navigated a complicated move that included multiple destinations. There was a lot of luggage, including many fragile potteries, and we are incredibly pleased with the service. Highly recommended.

We had a great experience working with My Best Mover during our recent move. The crew showed up on time, and everyone was friendly, professional, and careful with our belongings. I've worked with several moving companies over the years. This was quickly the least stressful and most seamless experience I've had.

Had a house transported using My Best Mover and was very impressed! The furniture and things were picked up the next day, transported across the country, and delivered without any hiccup. The whole process was done professionally and courteously, and I would definitely use them again! Recommended!

They were professional and handled all of my stuff with excellent care. Overall, great experience.

My Best Mover is fantastic. They moved me from my room I was renting into a more oversized 1 bedroom with ease and in just a little over two hours despite having a lot of stuff in storage. I was early and got to work right as I was ready, and it didn't rush me to start early.

These men were great. Fast, completely helpful, careful, and strong. Top-notch, and I'll use these men again next time I move! Totally helpful.

Excellent service all around! I moved furniture from 2 residences to 2 different homes, so I had 4 other stops/loads altogether. The crew was early, had a great attitude, were flexible & consistently asked if anything else was needed. Made this experience a breeze. Highly recommend! Very competitive rates.

The My Best Mover crew was incredibly helpful in accommodating last-minute updates to our move. The team did an excellent job taking care of and moving all our possessions. Highly recommend My Best Mover.

They were able to book me at the end of the month, which is incredibly busy. They showed up before the appointment time and didn't slack for the next hour and 45 minutes. They shrink-wrap everything - bed frame, mattress, box spring, and dresser. They also provide up to 4 beneficial wardrobe boxes. They helped assemble my bed in the new place and put furniture where I would eventually like to have it. Overall, it was a fantastic experience and very affordable. I highly recommend them.

My best mover LLC, DOT: 3614338 MC: 1232207
All the reviews about the pickup please understand that is NOT My Best Mover people... they are NOT the problem! It's all about the delivery of your belongings. I included the DOT information for the actual moving company. I am including it just so everyone has the correct company... if I could not click any stars, that's what I'd do! I can't go into the amount of detail it would take to tell the entire sorted story. This is going to be bad enough. Let's suffice it to say that I have had no luck being able to speak intelligently to any of the customer service folks at My Best Mover. I always ask the same questions... where's my stuff and when is it going to be reunited with me? I can't get a straight answer. I can't reach anyone who can get the answer for me. I will be reaching out to DOT next just to attempt to 'find' my belongings. The amount of pain and suffering I have endured is beyond human understanding (ok, so pretty dramatic, right?). Bottom line, they have 2/3 of the amount they are charging me and they really don't care if I get my stuff or not and they don't care if it gets to me undamaged or not either (yeah, I overheard another customer service person in the background speaking with another customer about her items being delivered in ill repair basically telling the customer she didn't break anything). SMH... don't use these guys!

They seemed so nice up front. I have waited two days for the truck to show up and it has not. I was informed about an hour ago that the truck broke down. I lost work time, gas time as I had to drive four hours to wait for them to pick up my stuff and its 2021 who doesn't take credit cards, maybe that is part of their scam. I tried talking to the manager who was rude and condescending and does not care about her customers at all. Do not hire this company! PLEASE!

These guys are the best! They showed up at 10am on the dot and got straight to work. They loaded up all my boxes and furniture in 1 hour flat. They wrapped everything really well and took excellent care of all my furniture, antiques included. Plus, they were very nice guys and highly professional. And don't forget to tip! They definitely deserve it.

Calling this company and having them move us from FL to TX was one of the best choices I have ever made. The crew was very efficient in packing, disassembly, moving and then assembling again. They were quick and professional and made the best choices on how to move each item. They provide EVERYTHING you need including boxes, wrap, bubble wrap, even closet boxes which was a relief! I am delighted I chose them. Thanks, guys.