My Aquarium Box

Thank you for your feedbackUpon learning of the issues listed above we immediately refunded march's full subscription amount and canceled the subscription at the request of the customerWe fielded correspondence on [redacted] , [redacted] chat, email and youtube with our customer in an effort to fully understand the issueAfter reviewing photos and video evidence of the package we could not determine any damage or lossAs a mystery style subscription the items in the box change every month, and we do not offer returns or refunds for dissatisfaction of subscription contentsWe do offer month to month subscriptions and one-time purchases to try it outThe retail value of the contents of each box is on average double what is spent on the monthly subscriptionWe understand that not everyone will always be satisfied with the products they receive and the perceived value in this case may be diminishedAs a resolution, the customer in question received the box, a refund, and issued a charge back on the purchaseWe encourage anyone with questions, comments or concerns to contact us to address any outstanding issuesThanks

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
*** ***

Thank you for your feedback. Upon learning of the issues listed above we immediately refunded march's full subscription amount and canceled the subscription at the request of the customer. We fielded correspondence on [redacted], [redacted] chat, email and youtube with our customer in an effort to fully...

understand the issue. After reviewing photos and video evidence of the package we could not determine any damage or loss. As a mystery style subscription the items in the box change every month, and we do not offer returns or refunds for dissatisfaction of subscription contents. We do offer month to month subscriptions and one-time purchases to try it out. The retail value of the contents of each box is on average double what is spent on the monthly subscription. We understand that not everyone will always be satisfied with the products they receive and the perceived value in this case may be diminished. As a resolution, the customer in question received the box, a refund, and issued a charge back on the purchase. We encourage anyone with questions, comments or concerns to contact us to address any outstanding issues. Thanks.