Complaint: [redacted] I am rejecting this response because: The repair company came out to "try" and fix the refrigerator and was unable,(one week after ordering the parts) According to him the replacement parts were not new, but refurbished and did not work He went on to tell me that this happens all the time I left a message for the manager at [redacted] and I have not heard back Regards, [redacted] ***
We have been in communication with the customer and have expedited parts to fix the customers fridgeThey have been notified of the action and we are working to fix the fridge Thanks, ***
Thank you for making me aware of this issueAfter contacting Whirlpool/Maytag on your behalf regarding this issue they have agreed to issue a return authorizationWe challenged their factory service & warranty policies to make sure that you were satisfiedAs of this response the exchange is being processed if not already doneWe apologize for the time it took to exchange this unit but we were in discussion with the manufacturer & were addressing their initial refusal to make this rightWe trust we satisfied you & hope you continue to be a customer.Please do not hesitate to contact me directly with any issues[redacted] ***
Good Day, Thank You for making us aware of this situationMost refrigerators come with a year manufacturers warrantyNot knowing the brand or model number of this unit the year has past & I can only state in general termsThe compressor usually has a longer warranty but may be on parts onlyThis would need to be directed tow the manufacture for service as per their warranty terms which may have well pastWe would be more than happy to assist the customer to get the information to contact the manufacturer for serviceIn this case we will be unable to exchange this unit due to these termsHowever, if the manufacturer determines that an exchange is warranted we can then do thatTo be clear, the manufacturer will determine this through the reports that they will then provide to us the Please contact our customer service department to assist on this & they will help you get in touch with the correct service company in your area Best Regards [redacted] ***
Complaint: [redacted] I am rejecting this response because: The repair company came out to "try" and fix the refrigerator and was unable,(one week after ordering the parts) According to him the replacement parts were not new, but refurbished and did not work He went on to tell me that this happens all the time I left a message for the manager at [redacted] and I have not heard back Regards, [redacted] ***
We have agreed to return the stove The customer accepted and it will be delivered later this week
We have been in communication with the customer and have expedited parts to fix the customers fridgeThey have been notified of the action and we are working to fix the fridge Thanks, ***
We issued a swap yesterday for the fridge
Thank you for making me aware of this issueAfter contacting Whirlpool/Maytag on your behalf regarding this issue they have agreed to issue a return authorizationWe challenged their factory service & warranty policies to make sure that you were satisfiedAs of this response the exchange is being processed if not already doneWe apologize for the time it took to exchange this unit but we were in discussion with the manufacturer & were addressing their initial refusal to make this rightWe trust we satisfied you & hope you continue to be a customer.Please do not hesitate to contact me directly with any issues[redacted] ***
Good Day, Thank You for making us aware of this situationMost refrigerators come with a year manufacturers warrantyNot knowing the brand or model number of this unit the year has past & I can only state in general termsThe compressor usually has a longer warranty but may be on parts onlyThis would need to be directed tow the manufacture for service as per their warranty terms which may have well pastWe would be more than happy to assist the customer to get the information to contact the manufacturer for serviceIn this case we will be unable to exchange this unit due to these termsHowever, if the manufacturer determines that an exchange is warranted we can then do thatTo be clear, the manufacturer will determine this through the reports that they will then provide to us the Please contact our customer service department to assist on this & they will help you get in touch with the correct service company in your area Best Regards [redacted] ***