Musclepharm.com

(The consumer indicated he/she DID NOT accept the response from the business.) The response has not provided a resolution to the issueI am awaiting the final response from [redacted] and will follow up once resolved

Dear Mr***,
My name is *** and I am the new manager of the customer service departmentI would like to apologize for your claim not being addressed in a timely mannerThis is definitely not the standard that we hold ourselves to at MusclePharm, and I want to make sure that this issue is
taken care of right awayUpon reviewing your case, it appears we did not receive copies of your medical bills from the incidentThis is the final piece of information needed in order to begin the reimbursement processI will personally be reaching out to you today to make sure this gets resolved

*** I am very sorry to hear about thisI would like to get this taken care of for you todayFirst off, we are going to be issuing you a refund for your expedited shipping chargeI will be giving you a call today

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

(The consumer indicated he/she DID NOT accept the response from the business.)
The response has not provided a resolution to the issue. I am awaiting the final response from [redacted] and will follow up once resolved.

Hello, Thank you for bringing this issue to our attention. We want to do our best to make sure that this is taken care of for you. Please check out our return/refund policy: https://musclepharm.com/pages/refund-policy Fill out this form below and attach photos of the bars you are having...

issues with as well as the front of the wrapper and flap of the wrapper (it should have several little numbers we need to file the complaint). Once we have this information our Quality Assurance team can launch a full investigation on this issue. Customer Name:Email: Phone:Complete Address: Product: Size of product:Product Flavor: Purchase Location: Purchase Date: Lot Number (found either on box or on the wrapper of the bars): Exp. Date: (ex: 04/16 107 15:29):EU #:Complaint: Thanks!