Muscle Matters

Besides no one at our company stating we were handling the entire move ourselves, more importantly than that is that the customers electronically signed paperwork states that we are moving brokers and do not own trucks of our own Our paperwork states that all moves are subcontracted to carriers in our network and that those carriers will be the ones to facilitate the actual move Regarding the customers estimate, she was not given a low ball estimate She was given an estimate of costs based on her description of the items to be moved The items that this customer added are large items which would obviously have a dramatic increase in price Large boxes are just that - large boxes Garment boxes are also very large in size Putting all of this aside for the moment, if the customer went by weight and not cubic feet, then esentially you pay for what you move So if the customers items totaled to pounds, she would pay for pounds There isn't much point in debating this as there is no way to manipulate the weight of her items Her weight is her weight Customer referenced that there is no way for the consumer to prove the actual weight which is false If the customer chooses to go by weight then the customer would have received weight tickets before and after the pickup Specifically the vehicle would be weighed prior to arriving at her home Once the items are loaded into the vehicle they stop at a weight station and get another weight ticket showing the weight with all of her belongings loaded The difference between before and after is the actual weight of her belongings and what he price would be based on Regarding the customers delivery time line, no one gives a bogus delivery date The electronically signed estimate shows the estimated delivery spread for the customers mileage Everything is spelled out in black and white for a reason - to avoid confusion No one here would ever give you a delivery time line as it is the carriers dispatch department who handles that side of things All we can do internally is tell you that based on your mileaqe, the estimated delivery spread would be X amount of days but that dispatch would confirm exact timeline with herThe customer is correct about the carrier stating they need other loads heading the same direction before delivery will be made All of this is referenced in the electronically signed agreement The customer did not pay the carrier for exclusive use of a truck Most moves are on shared trucks which saves the customer money I wasn't part of the initial conversation with this customer but her saying that it was never mentioned that we were brokers is false All of our paperwork specifies that we are brokers All of our paperwork specifices that loads are warehoused and offloaded No one gave delivery dates but a standard delivey spread was provided MADE is right that we do not control the delivery timeline wihch is why we do not quote a timeline I dont know if there is a resolution to this customers complaint, but I needed to address the fact that everything is spelled out in the electronically signed agreement for a reason - so everyone is on the same page

We have addressed this customers first complaint by submitting a responseSince our reply no one has reached out to usI have just emailed a claim form to the email address we have on file for [redacted] [redacted] was never associated with this move/reservationPutting all of that aside, reviewing notes and the history of this particular reservation, no one has ever contacted our offices regarding any missing property from this moveIf they did we would have assisted them with filing a claimShould they wish to contact our offices they can ask for me directly and I will assist them personally to get their claim moving forward

This customer had a day window for pickup The pickup was to occur on either November [redacted] or November *** The vehicle arrived on November [redacted] as agreed The customer has only told half of the story His boxes were not packed which is not the issue The movers advised if they have to pack the boxes that would result in additional charges which the customer did not agree to He wanted the movers to pack his boxes for the price on his estimate which did not include the packing of any boxes The customer also spoke with a rep from our QA Department who advised that it is his responsibility to pack his boxes and if the movers had to pack boxes it would result in additional charges Furthermore, the dog poop and pee wasn't on box, it was on multiple boxes and all over the home The movers advised that they could not load boxes full of urine and feces into the moving truck and that these boxes would have to be repacked if the customer wanted them transported - this had to be done for sanitary purposes due to his items being transported in a shared truck The customer refused and sent the truck away

The customers electronically signed agreement shows the delivery spread as follows:Based on the load size and mileage of your move, delivery may take anywhere from 1-­business daysEstimated time of delivery is determined by many factors beyond the control of any carrier and United Moving Services Incsuch as traffic delays, weather delays, mechanical issues, other customers on the route and/or any acts of GodEstimated delivery spreads: 0­-miles: 0-­business days501-miles: 1-business days1001-miles: 2-­business days1501-miles: 3-­business days+ miles: 3-business daysThese estimated windows begin on the shipper’s first available delivery dateGoods may be warehoused before deliveryAny situations on delivery such as, no delivery before or after a certain time, or no weekend delivery may cause your delivery schedule to go past the estimated time and may incur additional feesIn the event of any conflict between the Bill of Lading and the terms of any estimate, the terms of the Bill of Lading shall controlThe estimated delivery dates and estimated price listed on this agreement is based on a flexible schedule as well as accessible conditions at both pickup & delivery locations.The time frame for shipment was definitely disclosed to the customer and the customer acknowledged agreement with those terms by providing his electronic signature Regarding the long carry charges, if items have to be carried more than feet then a long carry charge applies This too was also disclosed to the customer This is from where the truck is parked to the enterance of the customers dwelling If a long carry charge was applied it is because the movers had to carry belongings over feet It doesn't matter if the customer moved most of his belongings outside on his own and only items need to be carried over feet - the long carry charge would still apply

Maam, I cannot change anything with regards to the insurance company and their guidelines This is similar to auto insurance Your insurance broker cannot change any rulings set forth by the actual insurance company It's the same in this situation unfortunately

We provided this customer with an estimate of costs for moving their belongings from GA to CAPer the terms of the signed agreement, a carrier in our network would be the company to ship their belongingsIt was never disclosed that we would be the ones shipping their belongingsThere are a few different reasons as to why a customer’s price would go up from their original estimated priceThe reservations agent always asks about stairs & long carry chargesThe answers to these questions help determine pricingIf any of those questions are answered incorrectly, that could result in additional charges and fees being applied to their moveBesides that, if a customer has more things to ship than what is on our itemized list that will result in higher pricingAll of these things are disclosed to the customer and are listed on the estimate of costs that the clients sign confirming they have read and agree to those terms and c onditionsWe never received any indication that any of [redacted] belongings were damaged in transitWe would assist in filing a claim if necessary but no one has reached out to us with regards to anything being damaged

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] We have called in regards to the missing television and other belongings, and when we call, no one seems to be in the office that can address our concerns...which seems unlikely The first response we received to this concern was that we should contact [redacted] about the claim, which we have obviously been doing, only to being put off week after week until "someone is in the office." We find it odd that these companies don't have anyone on hand to address missing and damaged items They seem to have a lot of people available to receive deposits for moving estimates We are tired of waiting for either company to respond on their own time to what increasingly appears to be a theft In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Delivery was never promised at 3 to 7 days. Here is the exact email that was sent to [redacted] when he asked how many days it would take for delivery:"Thanks for the email [redacted] . Zip code to zip code I have your distance around 900 miles. The standard delivery spread for a trip... that distance is 1-7 business days. Could be a little less. Could be a bit more. It’s based on the carrier operations calendar and what other reservations are heading that way so we can try to narrow down a time frame for you when you have a better idea of date but I always have to disclose the standard delivery spread so you have a firm understanding of when your things could possibly arrive."Also disclosed to the customer in his electronically signed paperwork is the standard delivery spread which is referenced as:"Based on the load size and mileage of your move, delivery may take anywhere from 1-­21 business days. Estimated time of delivery is determined by many factors beyond the control of any carrier and United Moving Services Inc. such as traffic delays, weather delays, mechanical issues, other customers on the route and/or any acts of God. Estimated delivery spreads: 0­-500 miles: 0-­6 business days. 501-1000 miles: 1-7 business days. 1001-1500 miles: 2-­14 business days. 1501-2000 miles: 3-­21 business days. 2001 + miles: 3-21 business days. These estimated windows begin on the shipper’s first available delivery date. Goods may be warehoused before delivery. Any situations on delivery such as, no delivery before or after a certain time, or no weekend delivery may cause your delivery schedule to go past the estimated time and may incur additional fees. In the event of any conflict between the Bill of Lading and the terms of any estimate, the terms of the Bill of Lading shall control. The estimated delivery dates and estimated price listed on this agreement is based on a flexible schedule as well as accessible conditions at both pickup & delivery locations."With regards to charges and pricing, [redacted] had 30 additional pieces to be shipped and not 10. Besides the extra belongings that needed to be shipped there was a long carry charge which the cost of this charge was disclosed on this customers estimate. Also, a lot of this customers items were not preppred for shipment so there were packing charges added to his cost. The packing charges are referenced on the clients signed paperwork as well as:Additional Accessorial Services and Fees:Packing supplies such as boxes, shrink wrap, and bubble wrap if not included in the original estimate.Long Carry: first 100ft are free. Each additional 100ft is $75.00Packing of breakable items like Mirrors, TV’s, Glass, and/or Crating Services, unless specified in original estimate.Full Packing: Any additional packing services needed or requested outside of the original estimate, will incur additional charges.Oversized Items: Must be disclosed and reflected on your estimate.Besides that, looking at the history of this reservation, every time [redacted] emailed Jamie, Jamie replied by email. There were a couple of days that it appears as if [redacted] called while Jamie was not in the office but he was able to speak with other people when he called in. No emails or calls have gone unanswered. The client paid for the services he needed and received. The carrier provided discounts for this customer and waived $350 in packing charges & the $289.80 fuel surcharge as well as the $90 long carry charge totaling $729.80 in discounts. The customers remaining balance as of now is $1,024 and not the $1,754.50 this client referenced.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is true that I did not pay extra insurance fee at the time of moving.I accept that I can be compensated at the rate of $perpoundHowever, I do not think what the company currently decided to compensateme is reasonableFirst, I only heard them explained the insurance once and it was briefly(I believe that business can get the record file)Second, I was not able to enter my contract after they picked up my stuff(They didn't ask me again on the day they moved my stuff) Third, I followed every instruction they asked me to as I change the arriving date, but they still made 3-times changeIt means the damage rate of my stuff went higher, which I didn't anticipate beforeTherefore, I didn't get well explanation and spent a lot of my own time to deal and follow up these annoyed thingsThat's why I stated to get reasonable refund not only based on the original contractEven so, the current compensation was calculated based on the actual weight of the broken item, rather than what was agreed at the time of movingThe moving fee they charged was also calculated based on the agreed weight (rather than the actual weight) of each itemFor example, the moving fee of the television was calculated based on the weight of 500lbsDuring the moving, they completely broke the television, and the compensation they decided to pay was based on lbsWhen I made the claim, which was months after I paid the moving fee, they asked me to fill in a list of broken items, including the weight of the itemHowever, I was NOT told the weigh was used to calculate the compensation, and I was NOT ABLE to check my original contract, so I filled in the estimated actual weight of each broken item, e.gfor the television I filled in lbs, which they used for the compensationIf I was told the weight was used for compensation, I would definitely fill in lbs, and I think any people would do the same(AGAIN, I would have added the additional insurance if I was told clearly about the policy (calculated based on the weight) or have known they end up load/unload the stuff 3-times.) [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is true that I did not pay extra insurance fee at the time of moving.I accept that I can be compensated at the rate of $perpoundHowever, I do not think what the company currently decided to compensateme is reasonableFirst, I only heard them explained the insurance once and it was briefly(I believe that business can get the record file)Second, I was not able to enter my contract after they picked up my stuff(They didn't ask me again on the day they moved my stuff) Third, I followed every instruction they asked me to as I change the arriving date, but they still made 3-times changeIt means the damage rate of my stuff went higher, which I didn't anticipate beforeTherefore, I didn't get well explanation and spent a lot of my own time to deal and follow up these annoyed thingsThat's why I stated to get reasonable refund not only based on the original contractEven so, the current compensation was calculated based on the actual weight of the broken item, rather than what was agreed at the time of movingThe moving fee they charged was also calculated based on the agreed weight (rather than the actual weight) of each itemFor example, the moving fee of the television was calculated based on the weight of 500lbsDuring the moving, they completely broke the television, and the compensation they decided to pay was based on lbsWhen I made the claim, which was months after I paid the moving fee, they asked me to fill in a list of broken items, including the weight of the itemHowever, I was NOT told the weigh was used to calculate the compensation, and I was NOT ABLE to check my original contract, so I filled in the estimated actual weight of each broken item, e.gfor the television I filled in lbs, which they used for the compensationIf I was told the weight was used for compensation, I would definitely fill in lbs, and I think any people would do the same(AGAIN, I would have added the additional insurance if I was told clearly about the policy (calculated based on the weight) or have known they end up load/unload the stuff 3-times.) [redacted] ***

*** *** contacted us for a quote for her relocationShe had items to be picked up from a storage facility that she advised she "hadn't been to in a while" but she did her best to give us an accurate inventory list of the items to be movedShe was told that if the list is innaccurate that she
would wind up paying for more as you pay for what you moveShe was not there to facilitate the move and had a friend there to advise the movers what to load into the truckIt turns out she had a lot more than what was disclosed to us and during the course of her move she spoke with the foreman who was at the storage facility who told her that her price would not remain the same as what was on the estimate as she had almost double the amount of things to moveThis is the reason her price increasedShe then proceeded with the move and had her friend sign the paperwork on her behalf agreeing to the charges associated with moving all of her belongingsAddressing some of *** *** comments from her complaint - her belongings were picked up in the day window that is referenced on her signed contractThere were no delaysHer belongings have not been delivered as she has an outstanding balance due to *** ***Payment is supposed to be 50% of the balance at pickup and 50% at deliveryDue to the fact that she had almost double the amount of stuff, she did not have the correct amount at pickup and is required to pay the difference before her items are loaded for deliveryWith regards to our itemized list vs the itemized list supplied on moving day, the volume/weight of the items are the sameThe reason it is all itemized separately on the day of pickup is due to the fact that an exact count of what is being loaded has to be compared to what comes off the vehicle at deliveryBesides the bed, everything was itemized as the same amount of pieces we had listedHer dresser was actually a piece dresser which she never advised us of but besides those pieces, we have everything the same as *** except for the additional pieces we were never told about

This customer was never advised that a United moving truck would show up at her home We are moving brokers and do not own trucks of our own Our estimates state that we are brokers and all moves are subcontracted to carriers within our network who will facilitate the move of their
household goods Also listed on all estimates is the standard delivery spread based on the mileage of the trip In this customers case, it was 2-business days but referenced that delivery can take as long as business days This customers pickup was scheduled for August or August *** She electronically signed an estimate confirming she was okay with pickup on either of those days There was never a guarantee for pickup on August *** If there was it would have been referenced on the customers signed estimate The fact that this customers furniture might be offloaded is also referenced in the customers signed estimate All customers are given an estimate of costs In this customers case, as she mentioned, she added quite a number of items which increased her cost Had the list of items loaded into the vehicle been exactly the same as what was supplied to the reservations agent, the price would have been close to the initial estimated price Due to the fact that the customer added a large number of items, her price increased We cannot offer an adjustment due to increased prices due to more items being loaded into the vehicle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Clearly at this point the business is going to stand up for their employee's instead of having appropriate customer service Like I explained to the company on my first phone call, I requested to speak with the manager because I was sick with dealing with a sales representative who didn't feel the need to give me appropriate information prior to me signing up for the moving servicesI have emails from the customer service email telling me initially that the manager would call me the next day, which was the Tuesday before Thanksgiving When I didn't hear back I emailed requesting an update as to when I would be hearing from themThey told me he is now out of the office for the remainder of the week due to the holiday and to expect a call on the following Monday The following Monday I still had not heard from them and got an email saying that the manager would now not be able to speak to me until Tuesday because the phones weren't working correctly So based on my first conversation the manager was supposed to call me days after my initial request and then he didn't I had emails from the sales rep telling me my move was going to be completed a specific way and the business did not follow through In regards to the statement about no one controlling me making a phone call in another room, I specifically did what the movers (who are hired from the company) told me to doWhich was to wait until I received my items and then call to make a complaint As far as myself and my parents, who were present when I was told this, the professionals who were responsible for my belongings gave me appropriate information I am not a mind reader to know that this doesn't sound right In regards to me having extra items from the original list that THEIR sales rep created for me, I told him at the time of my initial phone call that I did not know what exactly I would be moving aside from my bedroom furniture and a few other key items He estimated how many boxes I would have At no time was I informed that I would need to call and update my number of items Even so, I did have more items then were listed because their sales representative told me that my move was based on weight So for someone who doesn't work for a moving company I am going to take what he stated to me in email and pack accordingly based on the weight If the movers didn't weigh the truck after picking my stuff up, I have no control over that I think it is absolutely ridiculous for them to try and point the blame on me for their poor customer service skills and for not informing the movers in the first place that my move was being done by weight I don't know what notes the employee responding was looking at but during my initial phone conversation I expressed to him that I felt I deserved to be paid back the extra charges since I had it in email that my move was being done by weight not square feet At that time he told me he agreed and would see what he could do regarding getting me my money back from Oasis None of this would have been a problem had the sales representative told the movers that my move was being done by weightHis sales representative made a mistake and because of it I am having to pay A well running business would see that since I have valid proof of what his sales representative confirmed I shouldn't be punished for his error Lastly, in regards to the comments that none of the sales representatives claim to be Revdex.com Accredited because you can "hear them" that is a statement I was told more than once that this company was Revdex.com Accredited I couldn't look up the company to see if that was in fact true when he claimed that and said he wouldn't price match because I was on my phone at the time I am going to take what the professional is telling me and accept it So if you fault me in that then that is really unfortunate Personally, as a business woman myself, I would be ashamed to work for a company that tries to find faults in their customers instead of having staff members not lead clients on in an attempt to make a sale
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Customers who are moving their belongings with any moving company have choices with regards to insurance All moving companies provide free of charge the same standard cargo protection which is for up to $10,based on the customers itemized inventory list at a rate of $per pound
So like this customer mentioned, the compensation for damaged items is not a lot but this coverage is provided free of charge If the customer wants Full Value Protection, a policy can be purchased with a 3rd party insurance provider which is disclosed to the customer at least times throughout the process When a customer is placing their initial reservation, they are advised by the reservations agent that the standard cargo protection is provided free of charge but they can purchase a 3rd party policy for Full Value Protection if they wish We also advise them that if they have a homeowners insurance policy or a renters policy that before purchasing any 3rd party coverage they should check with their current insurer if coverage is provided for relocations because it sometimes is provided At the pickup, they are once again given the option to either move forward with the free coverage at $per pound or asked if they wish to purchase a policy They sign a document at pickup that shows they elected for the $coverage and declined a Full Value Protection policy So while it is unfortunate that the amount of monies paid out in a situation like this is not a lot, the customer chose this coverage With regards to the claims company wishing to do everything by email, it must be this way so that everything is documented They can be reached by phone but paperwork needs to be emailed in along with pictures and any other documentation provided all must be sent in by email And finally, addressing the contract it is referenced on our paperwork that if any changes are made at pickup that the carrier who is facilitating the move must provide a revised written estimate which then trumps our estimate That is what occurred here The customer made changes at pickup and the carrier provided the customer a new contract which contained all of the terms and conditions for the move The insurance coverage takes roughly months to process so if the customer just submitted their claim August *** which is what I see according to our notes, there should be about more month until a final determination is made however, if the customer needs any assistance with the claims process, they can contact our offices for assistance

Below is a copy of the actual email sent to me by JamieNOWHERE in this email does it state that it could take up to days for delivery as stated in the response from the companyI can forward the email directly from my account if neededPlease provide me with an email address in order to email.There is also mention of a long carry charge, percent of the items were already outside and within to feet of the rear of the truck where the items were loadedThe other items which were the bigger pieces that needed blanket were inside which was no more than another feet from the patioI have provided pictures of the area where the boxes were waiting to be loaded along with pictures showing the addition distance from the patio area to the doorwayIn the pictures, the truck backed in to where the white car is parked, another picture shows the *** earth view showing the distance from the parking to the covered patio areaAnother picture shows the distance from the patio to the lower downstairs door which was where my apartment wasOther pictures show the boxesI hope this helps to Also these bigger piece items were the only additional items that needed to be packed in which I was informed in the contract that the movers would wrap those items with blankets.When the driver from *** picked up my items I ask him not once but two times, when should I expect the truck to arrive in OrlandoBoth times, in front of a witness he stated early morning on September the ***.*** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** *** * *** *** *** *** *** *** *** *** *** *** *** * *** *** *** ** *** *** *** *** ** * *** *** *** ** * *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** ** ** *** *** ** *** *** * *** *** *** *** *** *** *** * *** *** ** *** *** * *** *** ** *** *** *** *** *** ** *** *** * *** *** ** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** *** * *** *** *** ** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** *** ** *** *** *** * *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ** *** *** *** ** *** ** *** *** * *** *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** ***
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I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Unfortunately a lot of this customers review is fabricated This customer’s move never happened because she sent the truck away when the truck was at her home ready to facilitate the customer’s pickup The reason she sent the truck away was due to the price being a little bit higher than
her initial estimated price which was due to the customer having more things to be moved than detailed on her itemized inventory list Addressing this customer’s complaint, she was never going to be charged twice for the same item The itemized list is taken to determine a rough estimate of how much space will be occupied on the vehicle, however, when the items are loaded into the vehicle that is what determines how much space is being occupied which determines the actual price of the move So even if for whatever reason the customer had item listed twice, it wouldn’t matter since item would only take up a certain amount of space in the vehicle even if it were listed ten times The customer was told twice that plastic bags were not allowed and that the only bags that were allowed were duffle bags or suitcases No one here ever advised the customer that she could use plastic garbage bags The customer was also never told to make money orders payable to United Moving Services She was told to get a money order and the foreman of the crew would advise who to make the money order out to Regarding the customers auto transport order, she was advised not to pack anything in her vehicle She called in on the day of her pickup asking if she could pack her car with her belongings I advised her that I spoke with her a few days earlier and told her she could not pack things in the back seat of her vehicle and the only thing she could do is pack things in her truck She replied it was too late and she had already packed her car with all her things Her signed paperwork also specifically states not to leave items anywhere where they'd be visible in the vehicle We stuck to the terms of the agreement signed by this customer She unfortunately did not

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is true that I did not pay extra insurance fee at the time of moving.I accept that I can be compensated at the rate of $0.60 perpound. However, I do not think what the company currently decided to compensateme is reasonable. First, I only heard them explained the insurance once and it was briefly. (I believe that business can get the record file). Second, I was not able to enter my contract after they picked up my stuff. (They didn't ask me again on the day they moved my stuff) Third, I followed every instruction they asked me to as I change the arriving date, but they still made 3-4 times change. It means the damage rate of my stuff went higher, which I didn't anticipate before. Therefore, I didn't get well explanation and spent a lot of my own time to deal and follow up these annoyed things. That's why I stated to get reasonable refund not only based on the original contract. Even so, the current compensation was calculated based on the actual weight of the broken item, rather than what was agreed at the time of moving. The moving fee they charged was also calculated based on the agreed weight (rather than the actual weight) of each item. For example, the moving fee of the television was calculated based on the weight of 500lbs. During the moving, they completely broke the television, and the compensation they decided to pay was based on 15 lbs. When I made the claim, which was 2 months after I paid the moving fee, they asked me to fill in a list of broken items, including the weight of the item. However, I was NOT told the weigh was used to calculate the compensation, and I was NOT ABLE to check my original contract, so I filled in the estimated actual weight of each broken item, e.g. for the television I filled in 15 lbs, which they used for the compensation. If I was told the weight was used for compensation, I would definitely fill in 500 lbs, and I think any normal people would do the same. (AGAIN, I would have added the additional insurance if I was told clearly about the policy (calculated based on the weight) or have known they end up load/unload the stuff 3-4 times.)
[redacted]

The customers electronically signed agreement shows the delivery spread as follows:Based on the load size and mileage of your move, delivery may take anywhere from 1-­21 business days. Estimated time of delivery is determined by many factors beyond the control of any carrier and United Moving Services Inc. such as traffic delays, weather delays, mechanical issues, other customers on the route and/or any acts of God. Estimated delivery spreads: 0­-500 miles: 0-­6 business days. 501-1000 miles: 1-7 business days. 1001-1500 miles: 2-­14 business days. 1501-2000 miles: 3-­21 business days. 2001 + miles: 3-21 business days. These estimated windows begin on the shipper’s first available delivery date. Goods may be warehoused before delivery. Any situations on delivery such as, no delivery before or after a certain time, or no weekend delivery may cause your delivery schedule to go past the estimated time and may incur additional fees. In the event of any conflict between the Bill of Lading and the terms of any estimate, the terms of the Bill of Lading shall control. The estimated delivery dates and estimated price listed on this agreement is based on a flexible schedule as well as accessible conditions at both pickup & delivery locations.The time frame for shipment was definitely disclosed to the customer and the customer acknowledged agreement with those terms by providing his electronic signature.  Regarding the long carry charges, if items have to be carried more than 100 feet then a long carry charge applies.  This too was also disclosed to the customer.  This is from where the truck is parked to the enterance of the customers dwelling.  If a long carry charge was applied it is because the movers had to carry belongings over 100 feet.  It doesn't matter if the customer moved most of his belongings outside on his own and only 5 items need to be carried over 100 feet - the long carry charge would still apply.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:No one has been contacted me even I filled a complaint. Is it professional? I don't need you to tell me who should I speak with. I already spent enough time to have this back-and-forth conversation. I don't feel any solution/explain here from the company, and I don't think you try to solve my problem in any way. Thus, I am going to stop the conversation here!  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Delivery was never promised at 3 to 7 days.  Here is the exact email that was sent to [redacted] when he asked how many days it would take for delivery:"Thanks for the email [redacted].  Zip code to zip code I have your distance around 900 miles.  The standard delivery spread for a trip...

that distance is 1-7 business days.  Could be a little less.  Could be a bit more.  It’s based on the carrier operations calendar and what other reservations are heading that way so we can try to narrow down a time frame for you when you have a better idea of date but I always have to disclose the standard delivery spread so you have a firm understanding of when your things could possibly arrive."Also disclosed to the customer in his electronically signed paperwork is the standard delivery spread which is referenced as:"Based on the load size and mileage of your move, delivery may take anywhere from 1-­21 business days. Estimated time of delivery is determined by many factors beyond the control of any carrier and United Moving Services Inc. such as traffic delays, weather delays, mechanical issues, other customers on the route and/or any acts of God. Estimated delivery spreads: 0­-500 miles: 0-­6 business days. 501-1000 miles: 1-7 business days. 1001-1500 miles: 2-­14 business days. 1501-2000 miles: 3-­21 business days. 2001 + miles: 3-21 business days. These estimated windows begin on the shipper’s first available delivery date. Goods may be warehoused before delivery. Any situations on delivery such as, no delivery before or after a certain time, or no weekend delivery may cause your delivery schedule to go past the estimated time and may incur additional fees. In the event of any conflict between the Bill of Lading and the terms of any estimate, the terms of the Bill of Lading shall control. The estimated delivery dates and estimated price listed on this agreement is based on a flexible schedule as well as accessible conditions at both pickup & delivery locations."With regards to charges and pricing, [redacted] had 30 additional pieces to be shipped and not 10.  Besides the extra belongings that needed to be shipped there was a long carry charge which the cost of this charge was disclosed on this customers estimate.  Also, a lot of this customers items were not preppred for shipment so there were packing charges added to his cost.  The packing charges are referenced on the clients signed paperwork as well as:Additional Accessorial Services and Fees:Packing supplies such as boxes, shrink wrap, and bubble wrap if not included in the original estimate.Long Carry: first 100ft are free. Each additional 100ft is $75.00Packing of breakable items like Mirrors, TV’s, Glass, and/or Crating Services, unless specified in original estimate.Full Packing: Any additional packing services needed or requested outside of the original estimate, will incur additional charges.Oversized Items: Must be disclosed and reflected on your estimate.Besides that, looking at the history of this reservation, every time [redacted] emailed Jamie, Jamie replied by email.  There were a couple of days that it appears as if [redacted] called while Jamie was not in the office but he was able to speak with other people when he called in.  No emails or calls have gone unanswered.  The client paid for the services he needed and received.  The carrier provided discounts for this customer and waived $350 in packing charges & the $289.80 fuel surcharge as well as the $90 long carry charge totaling $729.80 in discounts.  The customers remaining balance as of now is $1,024 and not the $1,754.50 this client referenced.