Murphys Irish Pub

Initial Business Response /* (1000, 5, 2015/09/04) */
Contact Name and Title: *** *** GM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@sonomapub.com
We were never informed of this issue, if we incorrectly charged someone, we would absolutely return the overageEach server enters the
tip amount which is added to the pre-authorized amount at the end of the nightOccasionally, they make an error and we are always happy to correct it as soon as possibleTo accuse us of over-charging intentionally is very insulting and unreasonableIn order to resolve this, I would need the last digits of the credit card number so I can look it up
Initial Consumer Rebuttal /* (3000, 7, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
***'s stated that each server adds the tip to the final bill before it is processed for paymentMy conplaint is; I deliberatly crossed out the tip line and totalled the check and received a copy stating the proper amountHowever when I received the my bank statement it was for a large amountThis doesn't pass *** smell testAdding tips to the bill after it has been signed and authorizedI feel that at least one server is defrauding customers and further investigation is in order