Murphy Homes

LINDA PARKER APPARENTLY DOES NOT ALWAYS ANSWER HER PHONE OVER CALLS HAVE BEEN PLACED TO REMEDY HER CONCERS ON THE KITCHEN CABINETS WE WILL CALL HER AGAIN TODAY I DON'T KNOW ANY OTHER SOLUTION BUT TO KEEP CALLING SHE ALSO LIVES ON AN ISLAND IN THE CARIBBEAN AND THAT MAY BE WHY WE ARE STILL TRYING TO CONTAT HER WITH NO ANSWER

To whom it may concern,On February 2nd, 2017, Holliday Heating was dispatched to the clients address for a no heat callOnce our technician arrived, he found that the outdoor coil had a leak, which caused the loss of all of the Freon in the systemWe did leave the client with three emergency space heaters to keep warmOur technician ordered the part, which was under warranty immediatelyThe supplier gave us a two week time frame for it arrive from the factoryThe time frame is indeed lengthy, and Holliday Heating does not want to leave any clients without heat especially when a client has invested almost $10,into itAfter three weeks we still had not received the coilThe client called our office to see what the status of the coil wasWe then called the supply house to see if they could locate the partThey told us it had arrived but it had been lostOur comfort advisor then called the client to ensure her that we were working on getting the coil located and would installed as soon as possibleOnce the coil arrived after five weeks of waiting, we had a Holliday Heating Technician install the coil on March 16th, 2017, to get the unit up and runningThe repair did take longer than expected, which can happen in our industryOur technician returned to get the unit running on Saturday, March 18th, When the repair was finished the technician had a problem with getting the unit to startUnfortunately, we could not get tech support that day from the factory as it was the weekendThe technician then returned on Monday, March 20th, 2017, to complete the diagnosis and found that a thermistor had gone out with the coil was wellThe technician ordered a new thermistor and the part was installed on March 22nd, There is no reason as to why we should have waited five weeks to receive the coilOur supplier let us down with the delivery of the coilThe client has every right to be frustrated and we could not apologize more for the inconvenience of this repairWe do realize that that the emergency space heaters are a “band aid” way of heating a home, but it is all that we could offer at the timeIf this outdoor unit ends up being a lemon, it will be replaced under warrantyThe unit is working well as of March 22nd, Sincerely,The Team at Holliday Heating

I will find out where we went wrong and take care of the customerIt should have never got this far Doc H [redacted]