Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ Contact Name and Title: [redacted] R [redacted] Jr Contact Phone: XXX XXX-XXXX Contact Email: [redacted] @purebrush.com September 8th Hi [redacted] , We tried to contact you several times but always got a recorded message stating that you had not set up your voice mailbox and to try again later Anyway we cleaned and tested your Purebrush and all it seemed to need was a new replacement UV BulbWe have replaced the UV Bulb ($20.00) Toothbrush Bracket ($11.95) and placed two replacement Toothbrushes in your returned Purebrush all at no cost to you In the event you need any additional assistance please don't hesitate to get in touch Best regards [redacted] R [redacted] Jr Director of Internet Sales XXX XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am happy to have this closedI received my Purebrush machine backIt is working again, hopefully it will sustainI not only provided a working cell number, but also an email address that they could've responded, but did notI called their business multiple times to which they never answered the phone nor returned my calls after leaving messagesI'm just glad this is resolved
Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ Contact Name and Title: [redacted] R [redacted] Jr Contact Phone: XXX XXX-XXXX Contact Email: [redacted] @purebrush.com September 8th Hi [redacted] , We tried to contact you several times but always got a recorded message stating that you had not set up your voice mailbox and to try again later Anyway we cleaned and tested your Purebrush and all it seemed to need was a new replacement UV BulbWe have replaced the UV Bulb ($20.00) Toothbrush Bracket ($11.95) and placed two replacement Toothbrushes in your returned Purebrush all at no cost to you In the event you need any additional assistance please don't hesitate to get in touch Best regards [redacted] R [redacted] Jr Director of Internet Sales XXX XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am happy to have this closedI received my Purebrush machine backIt is working again, hopefully it will sustainI not only provided a working cell number, but also an email address that they could've responded, but did notI called their business multiple times to which they never answered the phone nor returned my calls after leaving messagesI'm just glad this is resolved