The vehicle unequivocally needed an engine mount which we put in per the customers consentOnce again, this is a vehicle with 170,plus miles on itWe are not willing to refund money for a repair that was necessary and requestedAlthough the customer declined extended coverage and this vehicle does not have any written or implied warranty, we would love to take care of the labor for no charge on the catalytic converter if the customer is willing to supply the partWe feel that to be more than a fair resolution and as suggested by the Revdex.com feel like we have moved to middle ground to try and take care of our guestThat is the best we are willing to offer and hope that this offer brings closure to the case.Tyson M [redacted] General ManagerMurdock Chevrolet
We are sorry to hear that the experience was less than perfect at our storeWe do take our “No Regrets” policy very seriously and in ALL cases we want to extend our customers the benefit of the doubt and try to make things right any way we canIn full disclosure this vehicle had nearly 170,miles on it at the time of purchaseIt emphatically passed the state highway patrol safety test in its pre-delivery inspectionThe customer took delivery in July as statedIt was heavily discounted to compensate for the high miles and multiple disclosure forms were signed where the customer acknowledged that there was some inherent risk in buying this vehicleWe did indeed fix an engine mount for the customerThe engine mount repair and the catalytic converter were identified as two separate issues and the customer chose to take care of the engine mount firstWe did not suggest in any way that the repair of the engine mount would relieve the symptoms of the other problemWe offered to pay for ALL of the labor (in an effort to promote customer good will) on the catalytic converter even though the customer is 4-months removed from buying the truckWe feel like that is a very generous offer and one we are still willing to make good on Tyson M [redacted] General Manager Murdock Chevrolet S W Woods Cross, UT W ###-###-#### F ###-###-####
Complaint: [redacted] I am rejecting this response because: When we initially took it in when our issues started the people at their shop told us once we changed the engine mount we would no longer have that hesitation felt upon acceleration because the faulty engine mount made the engine drop and that's what made the hesitation on the vehicleSo the only reason we had them do that repair was because they said that would fix our major concern for the vehicle and after the repair was done the hesitation was still there and now we were told we had to do the catalytic converter to maybe fix it since the engine mount didn't fix it like they had told usAnd if they fix the catalytic converter now in their own words "we have to rule it out to see if that's the problem or if we have an transmission problem causing the hesitation" They even suggested we were better off trying to get into a new car since this car had so many issues popping up We are aware we bought a high mile car but that is not the problem here, the problem is they told us spending the $that the engine mount repair cost would fix the hesitation or hard shift on the vehicle and that simply was not true now and we are out of the money on a repair that Murdock said would fix our vehicle but did not Sincerely, [redacted] ***
The vehicle unequivocally needed an engine mount which we put in per the customers consentOnce again, this is a vehicle with 170,plus miles on itWe are not willing to refund money for a repair that was necessary and requestedAlthough the customer declined extended coverage and this vehicle does not have any written or implied warranty, we would love to take care of the labor for no charge on the catalytic converter if the customer is willing to supply the partWe feel that to be more than a fair resolution and as suggested by the Revdex.com feel like we have moved to middle ground to try and take care of our guestThat is the best we are willing to offer and hope that this offer brings closure to the case.Tyson M [redacted] General ManagerMurdock Chevrolet
We are sorry to hear that the experience was less than perfect at our storeWe do take our “No Regrets” policy very seriously and in ALL cases we want to extend our customers the benefit of the doubt and try to make things right any way we canIn full disclosure this vehicle had nearly 170,miles on it at the time of purchaseIt emphatically passed the state highway patrol safety test in its pre-delivery inspectionThe customer took delivery in July as statedIt was heavily discounted to compensate for the high miles and multiple disclosure forms were signed where the customer acknowledged that there was some inherent risk in buying this vehicleWe did indeed fix an engine mount for the customerThe engine mount repair and the catalytic converter were identified as two separate issues and the customer chose to take care of the engine mount firstWe did not suggest in any way that the repair of the engine mount would relieve the symptoms of the other problemWe offered to pay for ALL of the labor (in an effort to promote customer good will) on the catalytic converter even though the customer is 4-months removed from buying the truckWe feel like that is a very generous offer and one we are still willing to make good on Tyson M [redacted] General Manager Murdock Chevrolet S W Woods Cross, UT W ###-###-#### F ###-###-####
Complaint: [redacted] I am rejecting this response because: When we initially took it in when our issues started the people at their shop told us once we changed the engine mount we would no longer have that hesitation felt upon acceleration because the faulty engine mount made the engine drop and that's what made the hesitation on the vehicleSo the only reason we had them do that repair was because they said that would fix our major concern for the vehicle and after the repair was done the hesitation was still there and now we were told we had to do the catalytic converter to maybe fix it since the engine mount didn't fix it like they had told usAnd if they fix the catalytic converter now in their own words "we have to rule it out to see if that's the problem or if we have an transmission problem causing the hesitation" They even suggested we were better off trying to get into a new car since this car had so many issues popping up We are aware we bought a high mile car but that is not the problem here, the problem is they told us spending the $that the engine mount repair cost would fix the hesitation or hard shift on the vehicle and that simply was not true now and we are out of the money on a repair that Murdock said would fix our vehicle but did not Sincerely, [redacted] ***