Initial Business Response / [redacted] (1000, 5, 2015/04/13) */ I am writing today in response to your complaint [redacted] from Saddle Mountain SouvenirPlease allow me to take a moment to introduce my company and our mission Since [redacted] has been working with local businesses nationwide to promote awareness of important community issues like Drunk Driving, Drug Abuse, Breast Cancer Awareness, Blood Donation and many othersWe simply produce radio spots which contain positive messages that are sponsored by the local businesses and aired on local radio stations across the countryWe have contracts with approximately radio stations nationwide, including some of the country's largest broadcast chainsIn 2014, our company aired over 140,such messages which we feel made a real impression on the residents of the communities we serve On August 13, a Ms [redacted] authorized the purchase of Military Tribute messages on behalf of Saddle Mountain SouvenirThese spots aired on WWHC Radio in SeptemberOn October 17th, 2014, Ms[redacted] called and tried to cancel her order but we had already provided the service and the spots had already airedShe asked for a duplicate invoice at that time On December 12, we received a note from Mr [redacted] stating "per our phone conversation, I never agreed to this ad and there is nobody by this name (Ms[redacted] ) at this businessI am the sole owner." However, as part of our quality control process, after a sale is made, our Customer Service Department routinely calls customers back to verify the purchaseThis is done on a recorded line with the customer's permissionIn the case of Saddle Mountain Souvenir, we have Ms[redacted] authorizing the purchase, verifying all of the order parameters, and stating quite clearly that she is the co-owner of the businessShe then gives her final approval for the order to be processed I am not certain why Ms[redacted] claims that this purchase was not authorized when her authorization is on tape or why Mr [redacted] claims to be the sole owner when Ms[redacted] clearly refers to herself as a co-ownerI am certain, however, that our company followed all of the necessary protocols to ensure this order was authorized and processed properly Since the customer did not attempt to cancel their order until after the spots were broadcast, thereby incurring substantial expense on our part, we must insist on payment for the open invoice for $Thank you for allowing me to reply to this complaint Regards, [redacted] President Multimedia Sales & Marketing, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again as I told you before there is no Ms [redacted] with my companyI don't know who you spoke toIf you check on my business with the state of West Virginia you will se I am the sole owner of this company and have been since my divorce in So unless you have my voice on your recording confirming this purchase as the Sole Owner I am not paying for it Final Business Response / [redacted] (4000, 9, 2015/04/16) */ Our Customer Service Manager, [redacted] has been in touch with Mr [redacted] a couple of times since the original noticeFrom our side we believe the matter is settled and Mr [redacted] has agreed to pay $toward his balanceWe will write off the remaining balance once we receive paymentI assume the customer's response above was sent prior to our settlement agreementWe appreciate Mr [redacted] 's cooperation
Initial Business Response / [redacted] (1000, 5, 2015/04/13) */ I am writing today in response to your complaint [redacted] from Saddle Mountain SouvenirPlease allow me to take a moment to introduce my company and our mission Since [redacted] has been working with local businesses nationwide to promote awareness of important community issues like Drunk Driving, Drug Abuse, Breast Cancer Awareness, Blood Donation and many othersWe simply produce radio spots which contain positive messages that are sponsored by the local businesses and aired on local radio stations across the countryWe have contracts with approximately radio stations nationwide, including some of the country's largest broadcast chainsIn 2014, our company aired over 140,such messages which we feel made a real impression on the residents of the communities we serve On August 13, a Ms [redacted] authorized the purchase of Military Tribute messages on behalf of Saddle Mountain SouvenirThese spots aired on WWHC Radio in SeptemberOn October 17th, 2014, Ms[redacted] called and tried to cancel her order but we had already provided the service and the spots had already airedShe asked for a duplicate invoice at that time On December 12, we received a note from Mr [redacted] stating "per our phone conversation, I never agreed to this ad and there is nobody by this name (Ms[redacted] ) at this businessI am the sole owner." However, as part of our quality control process, after a sale is made, our Customer Service Department routinely calls customers back to verify the purchaseThis is done on a recorded line with the customer's permissionIn the case of Saddle Mountain Souvenir, we have Ms[redacted] authorizing the purchase, verifying all of the order parameters, and stating quite clearly that she is the co-owner of the businessShe then gives her final approval for the order to be processed I am not certain why Ms[redacted] claims that this purchase was not authorized when her authorization is on tape or why Mr [redacted] claims to be the sole owner when Ms[redacted] clearly refers to herself as a co-ownerI am certain, however, that our company followed all of the necessary protocols to ensure this order was authorized and processed properly Since the customer did not attempt to cancel their order until after the spots were broadcast, thereby incurring substantial expense on our part, we must insist on payment for the open invoice for $Thank you for allowing me to reply to this complaint Regards, [redacted] President Multimedia Sales & Marketing, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again as I told you before there is no Ms [redacted] with my companyI don't know who you spoke toIf you check on my business with the state of West Virginia you will se I am the sole owner of this company and have been since my divorce in So unless you have my voice on your recording confirming this purchase as the Sole Owner I am not paying for it Final Business Response / [redacted] (4000, 9, 2015/04/16) */ Our Customer Service Manager, [redacted] has been in touch with Mr [redacted] a couple of times since the original noticeFrom our side we believe the matter is settled and Mr [redacted] has agreed to pay $toward his balanceWe will write off the remaining balance once we receive paymentI assume the customer's response above was sent prior to our settlement agreementWe appreciate Mr [redacted] 's cooperation