Multifamily Utility Company, Inc.

Please call our customer service department to request changes to your account. Thank you, Multifamily Utility Company

Aloha Ms. [redacted], We have reviewed your account and your meter readings and have found them to be accurate. If you have any additional questions please contact our customer service department.   Mahalo, Multifamily Utility Company

Dear Ms. [redacted], Thank you for your email. Unfortunately due to security reasons the consumer must sign up for autopay online. There are easy to follow directions on how to sign up on our website and our customer service representatives are happy to walk you through the setup if you need...

additional assistance. Thank you, Multifamily Utility Company

Complaint: [redacted]
I am rejecting this response because:this answer is completely irrelevant to my complain, I am aware that I needed to sign online for the autopay, but the website is not very clear, and I did sign for autopay, what I am asking is that the si-called-late fees be removed from my account, since I thought I was enrolled in autopay, but instructions wre not clear. Ok 
Sincerely,
[redacted]