Revdex.com:
I spoke to *** *** supervisor at Southwest Gas the day after I submitted my complaint to the Revdex.comWe had a lengthy conversation which discussed the issues I outlinedThe system problems which caused a huge bill instead of keeping me on a monthly averageIt is a problem in the system that needs addressing. We all understand the limitations of the systems of which we work but yet need to address the customers needs and complaints. She gave me her phone number to follow up with my next months billingI talked to at length about my expectations of what a Customer Service Rep should do when a customer callsIt was a very positive conversation and I appreciated the response
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May 18, 2015Revdex.com of Arizona[redacted] [redacted] [redacted] Customer’s name: [redacted]Dear Sirs:This letter is in response to your correspondence dated May 6, 2015. Southwest Gas acknowledges the good work of the Better...
Business Bureau (Revdex.com) on behalf of Arizona customers. Southwest Gas will not share customer information with the Revdex.com due to various State and Federal privacy laws. Our customers should submit their disputes to the Arizona Corporation Commission (“ACC”) if they are unable to resolve their dispute directly with Southwest. The ACC contact information is included on the NOTICE TO SOUTHWEST GAS CORPORATION (“SWG”) ARIZONA CUSTOMERS which is on the back side of customers’ bill. We have advised this customer of the resolution with Southwest Gas Corporation by working directly with our customer. Southwest Gas does not in any way disparage the work of Revdex.com and will continue to resolve customer complaints received from the Revdex.com. Sincerely,[redacted]
Revdex.com:
I spoke to *** *** supervisor at Southwest Gas the day after I submitted my complaint to the Revdex.comWe had a lengthy conversation which discussed the issues I outlinedThe system problems which caused a huge bill instead of keeping me on a monthly averageIt is a problem in the system that needs addressing. We all understand the limitations of the systems of which we work but yet need to address the customers needs and complaints. She gave me her phone number to follow up with my next months billingI talked to at length about my expectations of what a Customer Service Rep should do when a customer callsIt was a very positive conversation and I appreciated the response
*** ***
May 18, 2015Revdex.com of Arizona[redacted] [redacted] [redacted] Customer’s name: [redacted]Dear Sirs:This letter is in response to your correspondence dated May 6, 2015. Southwest Gas acknowledges the good work of the Better...
Business Bureau (Revdex.com) on behalf of Arizona customers. Southwest Gas will not share customer information with the Revdex.com due to various State and Federal privacy laws. Our customers should submit their disputes to the Arizona Corporation Commission (“ACC”) if they are unable to resolve their dispute directly with Southwest. The ACC contact information is included on the NOTICE TO SOUTHWEST GAS CORPORATION (“SWG”) ARIZONA CUSTOMERS which is on the back side of customers’ bill. We have advised this customer of the resolution with Southwest Gas Corporation by working directly with our customer. Southwest Gas does not in any way disparage the work of Revdex.com and will continue to resolve customer complaints received from the Revdex.com. Sincerely,[redacted]