Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] If the quote provided had the incorrect warranty information, I am still requesting whatever warranty document that applies for poured concrete seam injections floor to Ceiling In return, I can provide a copy of the quote which is stated in the complaint response as improper I understand your impression is that your memory does not forget phone calls, but I did call I also have at least one email referencing my phone calls to you and my replies to and from [redacted] who no longer works for you I do not question your good intentions, perhaps it was a technical issue with the phone system, but I did leave messages on your cell Regarding the clean-up, the team was in a hurry that day- I still have the metal in my walls from the injection locations, the dry foam that ran down my wall, if you would like to see it.Regardless of our different recollection of how phone calls are responded to, please provide me with the paperwork of a receipt of payment service and a warranty that you would normally give your customers for Crack Injection into poured concrete foundation seams, so I have something to pass onto the future person I may sell my home to A future buyer will ask for details of what caused the wall to look that way.Thank you
Hello,Work was performed exactly as contract stated to fill large size void under customers garage floor in fall of 2015Customer did indeed call our office on separate occasions in 2016.After each call to our office, I then followed up with separate calls to the customer the next day, to which he did not answer, and twice his VM box was full As we have done many, many jobs such as this- By the description he had provided our office it sounded to me as though his garage (which is a free floating slab) had moved a bit causing the void fill materials to crack- as would be completely for a garage that is NOT on a foundation.Finally in August the customer emailed pics of his complaint, and exactly as I had suspected he was arguing about the center of the area we filled had moved a bit from any number of reasons i.e frost, weight of car, etcand caused a some of our materials to crack- which again is completely given the original foundation is just a slab of concrete sitting on top of dirt, not concrete extending bellow the frost line which would help prevent movement such as thisI emailed the customer back the NEXT DAY, I answered all of his questions, and explained how soils can shift, and I emailed all of this to the customer I also instructed the customer that he needs to apply proper backfill/grading around the base of the garage.This job was completed exactly as the signed contract was drawn and agreed upon There is nothing unusual, or failing on the part of our work Customer needs to apply proper grade/backfill around garage to lessen chances of future erosion on all parts of the garageLack of proper grading is the result of the large void in the first place.See picture (provided by customer) which shows the area that we filled, and the lack of grading/backfill in that area.Also see copy of original contract Work followed contract exactly Nothing more is to be done, as all is normal, except for lack of grading/backfill Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] If the quote provided had the incorrect warranty information, I am still requesting whatever warranty document that applies for poured concrete seam injections floor to Ceiling In return, I can provide a copy of the quote which is stated in the complaint response as improper I understand your impression is that your memory does not forget phone calls, but I did call I also have at least one email referencing my phone calls to you and my replies to and from [redacted] who no longer works for you I do not question your good intentions, perhaps it was a technical issue with the phone system, but I did leave messages on your cell Regarding the clean-up, the team was in a hurry that day- I still have the metal in my walls from the injection locations, the dry foam that ran down my wall, if you would like to see it.Regardless of our different recollection of how phone calls are responded to, please provide me with the paperwork of a receipt of payment service and a warranty that you would normally give your customers for Crack Injection into poured concrete foundation seams, so I have something to pass onto the future person I may sell my home to A future buyer will ask for details of what caused the wall to look that way.Thank you
Hello,Work was performed exactly as contract stated to fill large size void under customers garage floor in fall of 2015Customer did indeed call our office on separate occasions in 2016.After each call to our office, I then followed up with separate calls to the customer the next day, to which he did not answer, and twice his VM box was full As we have done many, many jobs such as this- By the description he had provided our office it sounded to me as though his garage (which is a free floating slab) had moved a bit causing the void fill materials to crack- as would be completely for a garage that is NOT on a foundation.Finally in August the customer emailed pics of his complaint, and exactly as I had suspected he was arguing about the center of the area we filled had moved a bit from any number of reasons i.e frost, weight of car, etcand caused a some of our materials to crack- which again is completely given the original foundation is just a slab of concrete sitting on top of dirt, not concrete extending bellow the frost line which would help prevent movement such as thisI emailed the customer back the NEXT DAY, I answered all of his questions, and explained how soils can shift, and I emailed all of this to the customer I also instructed the customer that he needs to apply proper backfill/grading around the base of the garage.This job was completed exactly as the signed contract was drawn and agreed upon There is nothing unusual, or failing on the part of our work Customer needs to apply proper grade/backfill around garage to lessen chances of future erosion on all parts of the garageLack of proper grading is the result of the large void in the first place.See picture (provided by customer) which shows the area that we filled, and the lack of grading/backfill in that area.Also see copy of original contract Work followed contract exactly Nothing more is to be done, as all is normal, except for lack of grading/backfill Thank you