MS Online Support

Initial Business Response / [redacted] (1000, 8, 2015/10/22) */ Regarding customer [redacted] he contacted us on 09/25/regarding his I Pad ,he was informed that there will be a charge of $to which he agreed and for the support subscription of months there will be additional $customer agreed to that as well so the payment was processed.Later on Customer wife called back and asked for refund that they never authorized the $since it was the husband that called us in the first place we requested her to let us speak with the Mr [redacted] In case he have any question and doubt about the transaction however we have no issue to initiate refund but as per company policy we need his confirmation to initiate refund So she did transferred the call to Mr [redacted] and after the discussion he did agreed for the refund of $79.99,and authorize the payment of $69.99.Later on we come across customer filed complained about us to Revdex.com we tried contacting the customer as well but there was no response so we have initiated the complete refund of $considering customer satisfaction on priority Thank You Customer Service

Initial Business Response / [redacted] (1000, 16, 2015/09/22) */ We are legitimate Business , follow ethical principle and do not use Ransom ware as claimed by CustomerCustomer used our services and then did not even payWe are fine with thisCustomer claim that , they brought the computer to Geek Squad and Geek squad did not find anything suspicious ,(there should not be anything suspicious on the computer at least) left the computer with Geek squad .That will cost moneyGeek Squad is not freeWill the customer be able to provide any proof or Invoice that, they did leave the Computer with Geek SquadIf they made any paymentsThere is a small fee even to Troubleshoot initiallyCustomer has no where mentioned in his complaint that , they had to pay Geek Squad.We did not even charge the Customer , so his credit card had nothing to do with reversing the chargesWe charge only if customer is fully satisfied or we Issue full refund, no question askedI hope customer is not relating our site to someone else by mistakewe do not follow this Thanks Initial Consumer Rebuttal / [redacted] (3000, 18, 2015/09/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I disagree with MS Online Support's response: First, they do use ransomewareThe following is the exact text of the pthat we were unable to remove from my computer without the Geek Squad's assistance"Message from webpage Critical programming error alert The website you were attempting to access ahead is infected with malware Unknown users on your computer are attempting to install harmful software and programs which will allow them to steal or delete informationThis is including but not limited to photographs, user passwords, instant messages, and credit card numbers We strongly advise that you dial the number for customer care at (XXX) XXX-XXXX this very moment for technical support." I have a photograph of this pas proof (but no way to insert the actual photograph in this response on the Revdex.com website) Second, I have the Service Order Receipt from the Geek Squad dated 8/24/that indicates, "got rid of obvious ransomewhere (sic)"Additionally, what I did or did not pay to the Geek Squad is irrelevant to this matter Third, I have the 8/19/email from MS Online Support for Order ID #indicating a charge of $by credit card payment for the "Home Advanced Support Plan"This proves that MS Online Support did attempt to charge me Fourth, when [redacted] from MS Online Support phoned on 8/21/to inquire as to the problem with payment, he indicated that MS Online Support is in Dublin, CA so it appears that the business's "hope" that "customer is not relating our site to someone else by mistake" is not a factor in this disagreement Again, and finally, all I am asking is that this information be posted on the Revdex.com website so that others will know that this business does NOT solicit business in an ethical way Final Business Response / [redacted] (4000, 20, 2015/10/02) */ We received the below E-Mail from Revdex.comPFB the response to the customer Revdex.com E-mail, Would also request you to please response to the Revdex.com E-Mail " In response to the E-Mail from Mr [redacted] ,he has provided the phone number XXXX-XXX-XXXX which he has dialed,this is not MS Online support phone number and It is not related with MS Online Support , Our phone number is XXXX-XXX-XXXX And if customer would want to confirm he can dial that same number again and check for himself which technical support company he connects to.We use online marketing techniques like search engine Marketing and Search Engine Optimization to do Business as which is very Legit as it is been done on Google and Bing Accounts and we don't practice any techniques like Ransomwares or Spam emails Regarding the payment that the customer has made we do not deny that his card was not charged, his card was charged but as mentioned on the previous E-Mail the payment was never settled and it was on hold waiting for customer to confirm his satisfaction with the services he received.however as he was not satisfied with the services as informed by his wife,the amount was refunded back to him and the customer bank can confirm it as well as we have the transaction receipt if customer needs to check And if Revdex.com and the customer himself check the Revdex.com website you will find our customer who are happy our services that was provided to them MS online support is very much a legit company who follows the laws and do their business very professionally and ethicallyIf NOT customer would not have the money refunded to his account neither would we registered with Revdex.com." Final Consumer Response / [redacted] (4200, 22, 2015/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Regardless of the MS Online Support representative's denials, the following is what happened: The (XXX)XXX-XXXX phone number is what was on the pthat appeared on my computer on 8/19/ I called the above phone number A technician AT THE ABOVE PHONE NUMBER "fixed" my computer for a $charge and gave me two phone numbers that I could call back on: (XXX)XXX-XXXX and (XXX)XXX-XXXX It seems pretty clear to me that the (XXX)XXX-XXXX phone number is - or at least was on 8/19/- connected with MS Online Support

Initial Business Response /* (1000, 8, 2015/11/20) */
Regarding Customer *** *** , we were unable to help him at his requested time..*** *** called on 10/26/and left a Voice mailand Email Our Technician called back and was unable to connect with *** *** right away
However
Technician was able to help customer and took care of the issue
Customer acknowledged full satisfaction after the assistance.Customer also was given direct Technical Help number..Customer did not ask for refund but Technical help
If customer is still not satisfied , we will be happy to Refund the charges accordingly

Initial Business Response /* (1000, 16, 2015/09/22) */
We are legitimate Business , follow ethical principle and do not use Ransom ware as claimed by Customer. Customer used our services and then did not even pay. We are fine with this. Customer claim that , they brought the computer to Geek Squad...

and Geek squad did not find anything suspicious ,(there should not be anything suspicious on the computer at least) left the computer with Geek squad .That will cost money. Geek Squad is not free. Will the customer be able to provide any proof or Invoice that, they did leave the Computer with Geek Squad. If they made any payments. There is a small fee even to Troubleshoot initially. Customer has no where mentioned in his complaint that , they had to pay Geek Squad.We did not even charge the Customer , so his credit card had nothing to do with reversing the charges. We charge only if customer is fully satisfied or we Issue full refund, no question asked. I hope customer is not relating our site to someone else by mistake. we do not follow this Thanks
Initial Consumer Rebuttal /* (3000, 18, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I disagree with MS Online Support's response:
First, they do use ransomeware. The following is the exact text of the pop-up that we were unable to remove from my computer without the Geek Squad's assistance. "Message from webpage Critical programming error alert
The website you were attempting to access ahead is infected with malware.
Unknown users on your computer are attempting to install harmful software and programs which will allow them to steal or delete information. This is including but not limited to photographs, user passwords, instant messages, and credit card numbers.
We strongly advise that you dial the number for customer care at (XXX) XXX-XXXX this very moment for technical support." I have a photograph of this pop-up as proof (but no way to insert the actual photograph in this response on the Revdex.com website).
Second, I have the Service Order Receipt from the Geek Squad dated 8/24/2015 that indicates, "got rid of obvious ransomewhere (sic)". Additionally, what I did or did not pay to the Geek Squad is irrelevant to this matter.
Third, I have the 8/19/2015 email from MS Online Support for Order ID #1324 indicating a charge of $199.99 by credit card payment for the "Home Advanced Support Plan". This proves that MS Online Support did attempt to charge me.
Fourth, when [redacted] from MS Online Support phoned on 8/21/15 to inquire as to the problem with payment, he indicated that MS Online Support is in Dublin, CA so it appears that the business's "hope" that "customer is not relating our site to someone else by mistake" is not a factor in this disagreement.
Again, and finally, all I am asking is that this information be posted on the Revdex.com website so that others will know that this business does NOT solicit business in an ethical way.
Final Business Response /* (4000, 20, 2015/10/02) */
We received the below E-Mail from Revdex.com. PFB the response to the customer Revdex.com E-mail, Would also request you to please response to the Revdex.com E-Mail.
" In response to the E-Mail from Mr. [redacted] ,he has provided the phone number XXXX-XXX-XXXX which he has dialed,this is not MS Online support phone number and It is not related with MS Online Support , Our phone number is XXXX-XXX-XXXX . And if customer would want to confirm he can dial that same number again and check for himself which technical support company he connects to.We use online marketing techniques like search engine Marketing and Search Engine Optimization to do Business as which is very Legit as it is been done on Google and Bing Accounts and we don't practice any techniques like Ransomwares or Spam emails .
Regarding the payment that the customer has made we do not deny that his card was not charged, his card was charged but as mentioned on the previous E-Mail the payment was never settled and it was on hold waiting for customer to confirm his satisfaction with the services he received.however as he was not satisfied with the services as informed by his wife,the amount was refunded back to him and the customer bank can confirm it as well as we have the transaction receipt if customer needs to check.
And if Revdex.com and the customer himself check the Revdex.com website you will find our customer who are happy our services that was provided to them .
MS online support is very much a legit company who follows the laws and do their business very professionally and ethically. If NOT customer would not have the money refunded to his account neither would we registered with Revdex.com."
Final Consumer Response /* (4200, 22, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Regardless of the MS Online Support representative's denials, the following is what happened:
1. The (XXX)XXX-XXXX phone number is what was on the pop-up that appeared on my computer on 8/19/2015.
2. I called the above phone number.
3. A technician AT THE ABOVE PHONE NUMBER "fixed" my computer for a $199.99 charge and gave me two phone numbers that I could call back on: (XXX)XXX-XXXX and (XXX)XXX-XXXX.
It seems pretty clear to me that the (XXX)XXX-XXXX phone number is - or at least was on 8/19/2015 - connected with MS Online Support.

Initial Business Response /* (1000, 8, 2015/10/22) */
Regarding customer [redacted] he contacted us on 09/25/2015 regarding his I Pad ,he was informed that there will be a charge of $69.99 to which he agreed and for the support subscription of 3 months there will be additional $79.00 customer...

agreed to that as well so the payment was processed.Later on Customer wife called back and asked for refund that they never authorized the $79.00 since it was the husband that called us in the first place we requested her to let us speak with the Mr. [redacted] In case he have any question and doubt about the transaction however we have no issue to initiate refund but as per company policy we need his confirmation to initiate refund So she did transferred the call to Mr [redacted] and after the discussion he did agreed for the refund of $79.99,and authorize the payment of $69.99.Later on we come across customer filed complained about us to Revdex.com we tried contacting the customer as well but there was no response so we have initiated the complete refund of $148.99 considering customer satisfaction on priority.
Thank You
Customer Service