Disreputable Contractor Negligence Property Damage - Home damaged after total roof removal - Left with only tarp for days - Interior is destroyed.Southern Touch Painting was called in by my property manager to tarp a roof leak over the living room area during October. Southern Touch recommended a roof replacement at that time. The tarp secured the leaking area and salvaged the situation as insurance and roofing contract arrangements were made. This living room leak - which was negated - was the only reported leak until Southern Touch removed the entire roof (decking and all) on 12/21/2015. While I have many concerns about how Southern Touch Painting conducted business, the worst issue is that they removed this entire roof including the decking on 12/21 and left it with only a tarp over the attic frame for protection for many many days with tenants in the home. As of 12/27, decking was still missing from half of the home!This cannot be good practice - it was not sufficient to protect the home, its tenants, and its contents - the interior - ceilings, walls, insulation, tenants furnishings and likely soon wood floors - is destroyed.I am not some wealthy property owner with "investment property" but someone who has been "upside down" on a house/mortgage trying to keep up with mortgage payments and not foreclose by renting it out. I was uncomfortable about how the estimated costs grew and more funds were squeezed from me (I had to run up credit debt) to have the project progress - but the worst is that their negligence has destroyed the house.As I mentioned, the roof (shingles, decking, and all) was removed on 12/21 and the contractor left the house with only a tarp over the attic frame for many days of rainy weather.On the 3rd day with this open roof covered by only a tarp - 12/24, tenants notified the property manager that ceilings were collapsing and wet insulation was falling in throughout the house. The pictures that were taken on 12/25 by a property management representative actually showed bedroom ceilings had fallen in - these were areas that had not had ANY previous signs of a leak! At that point, the tenants had to evacuate the home and moved into a hotel.As I have attempted to reach out to the contractor hoping they would confirm responsibility - my call was not return - although I did get an email today stating that ceilings were "like that" - already bulging and on the verge of failing before they pulled the roof. This is not the case. I can assure you that the tenants would have reported bulging ceilings to the property manager and that the property manager would have addressed it! The property manager was in contact with the tenant as recent as 12/11 as they sought an update on the living room repair. During that call the property manager provided project updates and asked them to report any signs of any new damage from a roof issue.On the afternoon of 12/27, I learned that decking was still missing from half of the house (it had been off since 12/21). I hear the roof was finished today. The property manager reports that ceilings in other rooms/areas fell since the 12/24 notification. Another ceiling is severely bowing from the weigh of soaked insulation and is staged to collapse.This is a "life ruining" event - this home is uninhabitable/unsellable - and the worst is that in their email - Southern Touch offered to provide price estimates for costs to repair this damage caused by their negligence! I imagine that I will be getting the bill for the other half of the job any minute! Do I have to pay this? And also suffer the ruination through foreclosure and bankruptcy?I need help!!!! Can I withhold payment? Is there an investigator or lawyer that can look into this fast? All the soaking wet material needs out before everything warps and molds!!!!Desired SettlementI would like for the contractor to repair the extensive damage that resulted from their practices. Whether it is through their insurance/bonding ... or their own effort. The interior should at least be as it was before they removed the roof. If the tenants file suit - I believe that the contractor should also be responsible for that. Business Response Southern Touch was sent out on Oct 5th to tarp the area leaking and a portion of this house was tarped on Oct 5th. After we attached the tarp & assessed the interior water damage the homeowner was informed that the house needed a new roof. Days, weeks months went by without any action being taken. We received information that she was having her insurance adjuster to look at the damage & that it was being put on hold. Attached is a letter/statement the homeowner sent to us from her insurance adjuster dated Nov 17, 2015 stating that areas of the ceiling sheetrock needed to be cut out & replaced. Southern Touch did no other work on this home until Dec 21st. Upon removing the shingles the owner was immediately notified that the entire decking was rotten. Her original estimate stated for her to expect the rotten decking as we cannot see through the shingles to make this determination. No response from the homeowner was received until late in the day and it was raining at this time. We tarped the area because we cannot work on the roof during the rain and we returned immediately once the weather permitted to put install the decking. Please note that this was the week of Christmas Eve & Christmas however we did work through the weekend to get this work completed. Mr [redacted] (the business owner) has offered to come to the house and re-look at the areas that were prices last month. We have photos of the interior water damaged taken on Oct 5, 2015. The insurance adjuster did the assessment on Nov 17, 2015 and then the home sat there with the water coming inside for an additional 37 more days before we were given the approval to proceed with the repairs. The adjusters statement said the same as Southern Touch. It should also be noted that While taking off the old decking the overhang fell of the house as it wasn't attacked to the home. We have. We have dealt with the property management on this home & have done everything we can for the homeowner. We have also offered to repair the 2 areas of the ceiling & clean up the debris.Consumer Response (The text of this response alone will require multiple submissions) ------I have worked on this response day and night. It is lengthy and ultimately will include a large amount of attachments that will likely have to be provided over a series of responses (or perhaps mailed) as I am not certain what volume of attachments the Revdex.com system could bear on a single complaint. One will find that I will be citing the attachments (that I intend to forward over the course of this holiday weekend) throughout this writing. For the sake of time, and wanting to be highly responsive - I am sending this message now for initial review. I will spend much of this weekend labeling and scanning the documents that I have assembled for attachment to this file. Barring any technological glitches - a large volume of supporting documents and evidence to include pictures, emails, estimates and invoices will be posted in the coming days.______________________________________________________I will attempt to respond to the contractor's statements categorically.First, the contractor's comments regarding the time it took for the project to commence is not relevant to the extensive water damage situation - since there were no active leaks while the project details were navigated. However, it does appear to evidence some negative business practices that should be monitored/noted. Several weeks of this project delay was the result of Southern Touch not responding to repeated requests for a proper complete quote to match the insurance adjuster's summary. Now, more than ever, my perception is that this may have been done to intentionally create a sense of urgency and push me to accept loose estimates and terms that could be manipulated. (Further details about the delay and the position that I was put in - will be provided later in this response along with supporting attachments).** The statement made by Southern Touch in its Revdex.com response - that water came inside the house for an "additional 37 more days" - is simply not true. Over these past several days, Southern Touch has shown itself to be willing to say anything to avoid taking responsibility and has been very dishonest in its recounting of this situation - both in emails to me and its response through the Revdex.com and likely any other party with whom that have interacted regarding this situation. Southern Touch was, in fact, the contractor called to secure the ONLY leak area ever reported at the property prior to their commencement of the roof project. The leak was reported in the first weekend of October when extreme wind, rain, and flooding hit [redacted] as North Carolina was impacted by Hurricane Joaquin traveling up the Atlantic. My property manager, [redacted], does not allow leaks to remain active. Had there been any leak since the one reported in October, the property manager would have contacted Southern Touch to cover the roof area above the leak to stop damage - as it did when the leak started during harsh October weather. As you will find in the attached, the property management company took immediate action to respond to the notice of the only reported leak (as is their process) before even involving me, the property owner. (Please see Attachment "Leak Process" for email evidence as to how [redacted] manages leak situations).To further demonstrate that water was not coming inside the house prior to Southern Touch removing the roof and leaving the inhabited house with only a tarp over the attic trestles and no decking to protect it - I am attaching an email update that I received from the Property Manager on December 11, 2015. (** See Attachment "December 11 Property Manager Update"). You will find from the property manager email that in the course of a maintenance call, the tenants inquired about an update on the repair of the living room ceiling which was heavily stained from the October leak (Southern Touch had advised me to delay this repair until after the roof was complete). When asked about any signs of new leaks, the tenants had no leak activity to report (nor had there been since the roof leak in the area above the living room was covered in October). The property management company requested/encouraged the tenant to contact them should any new leaks develop so that they could quickly be addressed. This fact is also evidenced in the Attachment "December 11 Property Manager Update".To further demonstrate the contractor's propensity to make invalid claims - I refer to their "creative expansive reference" to the adjuster recommendation regarding the living room ceiling repair. In their response the Revdex.com complaint, the contractor refers to the adjuster report in an attempt to insinuate that more than the living room had been impacted and that I neglected to attend to issues stating in their response, "Attached is a letter/statement the homeowner sent to us from her insurance adjuster dated Nov 17, 2015 stating that areas of the ceiling sheetrock needed to be cut out & replaced". Perhaps Southern Touch expected that no one would review the actual report, but a competent reviewer will find that the adjuster had created a line on the report for the replacement of the living room ceiling to specifically and properly address the area that had shown roof leakage above in October. The recommendation also included cosmetic ceiling work in the adjacent hallway to ensure continuity of the ceilings' appearances. It did not include "areas" beyond the proper addressing of the initial October leak. (Southern Touch provided a copy of the adjuster report in their response that may be referenced by reviewers of this situation). The additional information and documentation that follows is offered as evidence to the reviewers of the Revdex.com claim that in its independent review of the ceiling - Southern Touch did not deem the living room ceiling damage to be significant. As late as December 4, 2015, Southern Touch advised that replacement appeared unnecessary and that the living room ceiling could be addressed with topical cosmetic solutions. I also believe that the following information and documentation will demonstrate/support my position that any delay to project commitment/commencement after receipt of the adjuster report on November 17th was caused by my hesitancy to commit to a project for which I did not have a complete quote. I did not and do not believe it was appropriate to approve work that did not include all of the line items listed by the adjuster. I naturally wanted to ensure that the contractor would/could do all of the recommended work and that the prices were set in advance of commencement. Regarding the ceiling condition - In its initial quote regarding the ceiling - Southern Touch proposed that the ceiling could be repaired with the application of "[redacted]" and paint. (See Attached estimate "Southern Touch Ceiling Repair Quote 1"). This quote/estimate was provided to me in Excel format as an email attachment on December 2nd. (See page 5 of Attachment "Estimate Reworks" for reference to attachment of the quote).Beginning on 11/18/2015, I made calls and sent emails to Southern Touch to discuss the variance between their quote/estimate and the adjuster report. (See page 1 of Attachment "Estimate Reworks" for initial request and ongoing requests made courteously through the email threads that follow throughout the Attachment "Estimate Reworks"). On 11/19/2015, [redacted] informed me that I should select a shingle color to facilitate an estimate update (See page 2 of Attachment "Estimate Reworks" for evidence of this exchange/request by [redacted]). I found this request odd because she had verified verbally that color selection would not impact the project price as long as I used the type of shingle that they had used for their original estimate - there was some mention that the project could flow more quickly if I committed to a color which they currently on hand and could set aside so I rushed to provide a decision. On 11/20, I provided a color selection and verified through email that this did not impact price (again feeling it necessary to verify because of the odd request that I commit to shingle color to get a revised estimate). In [redacted]'s email response, she indicated that she "double checked" and there was no cost difference (See pages 2 and 3 of Attachment "Estimate Reworks" for evidence of these exchanges/requests).Final Business Response In response to [redacted] (the homeowner) letter, we would like to state the process of what transpired to this home. Southern Touch Painting & Maintenance responded on Oct 10, 2015 to a maintenance call of water leaking in a roof. Onslow County had several days of straight rain and numerous homes throughout the county were experiencing leaks everywhere. We arrived onsite & the leak in the living area was pouring in through the roof. We tarped the area in an effort to prevent further damage as instructed by the homeowner's Property Management. Southern Touch then proceeded to go inside the home & take photos of the damage which you can see in the photos dated 10/5/15 (attached). That was on Oct 5, 2015 then during the month of November the homeowner sent Southern Touch insurance information where she was filing the interior repairs on her insurance. Attached is a copy of the insurance paper work we received. We revised our estimate multiple times. We were then contacted by the homeowner in December to replace the roof and that the only work we were asked to complete. We noted to the homeowner that there was a good chance of wood rot when the shingles were removed but you cannot see the wood decking underneath the shingles & felt paper. When we arrived on Dec 21st to start the process. Once the shingles were removed we immediately notified the homeowner that the decking was rotten. We notified her that morning but she didn't reply back until that afternoon and it had already started raining by this time. We did not remove any decking - we only tarped the home. It rained for several days & you cannot work on a roof during the rain - it is very hazardous. We returned to the site on Saturday Dec 26, 2015 (the day after Christmas) and started the removal of the decking. We installed new decking, felt & shingles. Also please note that during this work the eaves on the front & back of the home fell completely off the house because it was rotten. There were already no eaves on either side of the home. The homeowner contacted us after the work was completed and said there was water damage in the home. The largest area was in the living room (please see pics from Oct 5th) - this area caved in, which was already on its way 3 months prior. Keep in mind that we recommended that a new roof be installed back in October because the rain was already pouring in to the living room and this waited almost 3 full months to be done.We also noted that when we arrived at the home back in October, the tenants had ALL of their belongings in plastic bags because they said so much water was coming into the home.Once we received the email from the homeowner stating the damage in the house, to keep her from any problems, I met with the tenant onsite & repaired any damaged ceilings as you can see from attached pictures.Through out this process the homeowner continued to write letters to the Revdex.com, the county inspection dept about how this house has drained her financially, has been a burden on her family & put her in dire strain.We are very sorry for this but went over & beyond the call of duty. Keep in mind that the work done on the interior of the home was at no charge however she has an insurance claim for this damage.The homeowner contacted Onslow County & we have been advised that they are turning this property over to minimal housing for multiple violations with electrical, decks rotten, attic issues, etc. We did not touch these areas.Please take a look at the pictures of the water damage from October, the insurance claim & what we done free of charge.
Disreputable Contractor Negligence Property Damage - Home damaged after total roof removal - Left with only tarp for days - Interior is destroyed.Southern Touch Painting was called in by my property manager to tarp a roof leak over the living room area during October. Southern Touch recommended a roof replacement at that time. The tarp secured the leaking area and salvaged the situation as insurance and roofing contract arrangements were made. This living room leak - which was negated - was the only reported leak until Southern Touch removed the entire roof (decking and all) on 12/21/2015. While I have many concerns about how Southern Touch Painting conducted business, the worst issue is that they removed this entire roof including the decking on 12/21 and left it with only a tarp over the attic frame for protection for many many days with tenants in the home. As of 12/27, decking was still missing from half of the home!This cannot be good practice - it was not sufficient to protect the home, its tenants, and its contents - the interior - ceilings, walls, insulation, tenants furnishings and likely soon wood floors - is destroyed.I am not some wealthy property owner with "investment property" but someone who has been "upside down" on a house/mortgage trying to keep up with mortgage payments and not foreclose by renting it out. I was uncomfortable about how the estimated costs grew and more funds were squeezed from me (I had to run up credit debt) to have the project progress - but the worst is that their negligence has destroyed the house.As I mentioned, the roof (shingles, decking, and all) was removed on 12/21 and the contractor left the house with only a tarp over the attic frame for many days of rainy weather.On the 3rd day with this open roof covered by only a tarp - 12/24, tenants notified the property manager that ceilings were collapsing and wet insulation was falling in throughout the house. The pictures that were taken on 12/25 by a property management representative actually showed bedroom ceilings had fallen in - these were areas that had not had ANY previous signs of a leak! At that point, the tenants had to evacuate the home and moved into a hotel.As I have attempted to reach out to the contractor hoping they would confirm responsibility - my call was not return - although I did get an email today stating that ceilings were "like that" - already bulging and on the verge of failing before they pulled the roof. This is not the case. I can assure you that the tenants would have reported bulging ceilings to the property manager and that the property manager would have addressed it! The property manager was in contact with the tenant as recent as 12/11 as they sought an update on the living room repair. During that call the property manager provided project updates and asked them to report any signs of any new damage from a roof issue.On the afternoon of 12/27, I learned that decking was still missing from half of the house (it had been off since 12/21). I hear the roof was finished today. The property manager reports that ceilings in other rooms/areas fell since the 12/24 notification. Another ceiling is severely bowing from the weigh of soaked insulation and is staged to collapse.This is a "life ruining" event - this home is uninhabitable/unsellable - and the worst is that in their email - Southern Touch offered to provide price estimates for costs to repair this damage caused by their negligence! I imagine that I will be getting the bill for the other half of the job any minute! Do I have to pay this? And also suffer the ruination through foreclosure and bankruptcy?I need help!!!! Can I withhold payment? Is there an investigator or lawyer that can look into this fast? All the soaking wet material needs out before everything warps and molds!!!!Desired SettlementI would like for the contractor to repair the extensive damage that resulted from their practices. Whether it is through their insurance/bonding ... or their own effort. The interior should at least be as it was before they removed the roof. If the tenants file suit - I believe that the contractor should also be responsible for that. Business Response Southern Touch was sent out on Oct 5th to tarp the area leaking and a portion of this house was tarped on Oct 5th. After we attached the tarp & assessed the interior water damage the homeowner was informed that the house needed a new roof. Days, weeks months went by without any action being taken. We received information that she was having her insurance adjuster to look at the damage & that it was being put on hold. Attached is a letter/statement the homeowner sent to us from her insurance adjuster dated Nov 17, 2015 stating that areas of the ceiling sheetrock needed to be cut out & replaced. Southern Touch did no other work on this home until Dec 21st. Upon removing the shingles the owner was immediately notified that the entire decking was rotten. Her original estimate stated for her to expect the rotten decking as we cannot see through the shingles to make this determination. No response from the homeowner was received until late in the day and it was raining at this time. We tarped the area because we cannot work on the roof during the rain and we returned immediately once the weather permitted to put install the decking. Please note that this was the week of Christmas Eve & Christmas however we did work through the weekend to get this work completed. Mr [redacted] (the business owner) has offered to come to the house and re-look at the areas that were prices last month. We have photos of the interior water damaged taken on Oct 5, 2015. The insurance adjuster did the assessment on Nov 17, 2015 and then the home sat there with the water coming inside for an additional 37 more days before we were given the approval to proceed with the repairs. The adjusters statement said the same as Southern Touch. It should also be noted that While taking off the old decking the overhang fell of the house as it wasn't attacked to the home. We have. We have dealt with the property management on this home & have done everything we can for the homeowner. We have also offered to repair the 2 areas of the ceiling & clean up the debris.Consumer Response (The text of this response alone will require multiple submissions) ------I have worked on this response day and night. It is lengthy and ultimately will include a large amount of attachments that will likely have to be provided over a series of responses (or perhaps mailed) as I am not certain what volume of attachments the Revdex.com system could bear on a single complaint. One will find that I will be citing the attachments (that I intend to forward over the course of this holiday weekend) throughout this writing. For the sake of time, and wanting to be highly responsive - I am sending this message now for initial review. I will spend much of this weekend labeling and scanning the documents that I have assembled for attachment to this file. Barring any technological glitches - a large volume of supporting documents and evidence to include pictures, emails, estimates and invoices will be posted in the coming days.______________________________________________________I will attempt to respond to the contractor's statements categorically.First, the contractor's comments regarding the time it took for the project to commence is not relevant to the extensive water damage situation - since there were no active leaks while the project details were navigated. However, it does appear to evidence some negative business practices that should be monitored/noted. Several weeks of this project delay was the result of Southern Touch not responding to repeated requests for a proper complete quote to match the insurance adjuster's summary. Now, more than ever, my perception is that this may have been done to intentionally create a sense of urgency and push me to accept loose estimates and terms that could be manipulated. (Further details about the delay and the position that I was put in - will be provided later in this response along with supporting attachments).** The statement made by Southern Touch in its Revdex.com response - that water came inside the house for an "additional 37 more days" - is simply not true. Over these past several days, Southern Touch has shown itself to be willing to say anything to avoid taking responsibility and has been very dishonest in its recounting of this situation - both in emails to me and its response through the Revdex.com and likely any other party with whom that have interacted regarding this situation. Southern Touch was, in fact, the contractor called to secure the ONLY leak area ever reported at the property prior to their commencement of the roof project. The leak was reported in the first weekend of October when extreme wind, rain, and flooding hit [redacted] as North Carolina was impacted by Hurricane Joaquin traveling up the Atlantic. My property manager, [redacted], does not allow leaks to remain active. Had there been any leak since the one reported in October, the property manager would have contacted Southern Touch to cover the roof area above the leak to stop damage - as it did when the leak started during harsh October weather. As you will find in the attached, the property management company took immediate action to respond to the notice of the only reported leak (as is their process) before even involving me, the property owner. (Please see Attachment "Leak Process" for email evidence as to how [redacted] manages leak situations).To further demonstrate that water was not coming inside the house prior to Southern Touch removing the roof and leaving the inhabited house with only a tarp over the attic trestles and no decking to protect it - I am attaching an email update that I received from the Property Manager on December 11, 2015. (** See Attachment "December 11 Property Manager Update"). You will find from the property manager email that in the course of a maintenance call, the tenants inquired about an update on the repair of the living room ceiling which was heavily stained from the October leak (Southern Touch had advised me to delay this repair until after the roof was complete). When asked about any signs of new leaks, the tenants had no leak activity to report (nor had there been since the roof leak in the area above the living room was covered in October). The property management company requested/encouraged the tenant to contact them should any new leaks develop so that they could quickly be addressed. This fact is also evidenced in the Attachment "December 11 Property Manager Update".To further demonstrate the contractor's propensity to make invalid claims - I refer to their "creative expansive reference" to the adjuster recommendation regarding the living room ceiling repair. In their response the Revdex.com complaint, the contractor refers to the adjuster report in an attempt to insinuate that more than the living room had been impacted and that I neglected to attend to issues stating in their response, "Attached is a letter/statement the homeowner sent to us from her insurance adjuster dated Nov 17, 2015 stating that areas of the ceiling sheetrock needed to be cut out & replaced". Perhaps Southern Touch expected that no one would review the actual report, but a competent reviewer will find that the adjuster had created a line on the report for the replacement of the living room ceiling to specifically and properly address the area that had shown roof leakage above in October. The recommendation also included cosmetic ceiling work in the adjacent hallway to ensure continuity of the ceilings' appearances. It did not include "areas" beyond the proper addressing of the initial October leak. (Southern Touch provided a copy of the adjuster report in their response that may be referenced by reviewers of this situation). The additional information and documentation that follows is offered as evidence to the reviewers of the Revdex.com claim that in its independent review of the ceiling - Southern Touch did not deem the living room ceiling damage to be significant. As late as December 4, 2015, Southern Touch advised that replacement appeared unnecessary and that the living room ceiling could be addressed with topical cosmetic solutions. I also believe that the following information and documentation will demonstrate/support my position that any delay to project commitment/commencement after receipt of the adjuster report on November 17th was caused by my hesitancy to commit to a project for which I did not have a complete quote. I did not and do not believe it was appropriate to approve work that did not include all of the line items listed by the adjuster. I naturally wanted to ensure that the contractor would/could do all of the recommended work and that the prices were set in advance of commencement. Regarding the ceiling condition - In its initial quote regarding the ceiling - Southern Touch proposed that the ceiling could be repaired with the application of "[redacted]" and paint. (See Attached estimate "Southern Touch Ceiling Repair Quote 1"). This quote/estimate was provided to me in Excel format as an email attachment on December 2nd. (See page 5 of Attachment "Estimate Reworks" for reference to attachment of the quote).Beginning on 11/18/2015, I made calls and sent emails to Southern Touch to discuss the variance between their quote/estimate and the adjuster report. (See page 1 of Attachment "Estimate Reworks" for initial request and ongoing requests made courteously through the email threads that follow throughout the Attachment "Estimate Reworks"). On 11/19/2015, [redacted] informed me that I should select a shingle color to facilitate an estimate update (See page 2 of Attachment "Estimate Reworks" for evidence of this exchange/request by [redacted]). I found this request odd because she had verified verbally that color selection would not impact the project price as long as I used the type of shingle that they had used for their original estimate - there was some mention that the project could flow more quickly if I committed to a color which they currently on hand and could set aside so I rushed to provide a decision. On 11/20, I provided a color selection and verified through email that this did not impact price (again feeling it necessary to verify because of the odd request that I commit to shingle color to get a revised estimate). In [redacted]'s email response, she indicated that she "double checked" and there was no cost difference (See pages 2 and 3 of Attachment "Estimate Reworks" for evidence of these exchanges/requests).Final Business Response In response to [redacted] (the homeowner) letter, we would like to state the process of what transpired to this home. Southern Touch Painting & Maintenance responded on Oct 10, 2015 to a maintenance call of water leaking in a roof. Onslow County had several days of straight rain and numerous homes throughout the county were experiencing leaks everywhere. We arrived onsite & the leak in the living area was pouring in through the roof. We tarped the area in an effort to prevent further damage as instructed by the homeowner's Property Management. Southern Touch then proceeded to go inside the home & take photos of the damage which you can see in the photos dated 10/5/15 (attached). That was on Oct 5, 2015 then during the month of November the homeowner sent Southern Touch insurance information where she was filing the interior repairs on her insurance. Attached is a copy of the insurance paper work we received. We revised our estimate multiple times. We were then contacted by the homeowner in December to replace the roof and that the only work we were asked to complete. We noted to the homeowner that there was a good chance of wood rot when the shingles were removed but you cannot see the wood decking underneath the shingles & felt paper. When we arrived on Dec 21st to start the process. Once the shingles were removed we immediately notified the homeowner that the decking was rotten. We notified her that morning but she didn't reply back until that afternoon and it had already started raining by this time. We did not remove any decking - we only tarped the home. It rained for several days & you cannot work on a roof during the rain - it is very hazardous. We returned to the site on Saturday Dec 26, 2015 (the day after Christmas) and started the removal of the decking. We installed new decking, felt & shingles. Also please note that during this work the eaves on the front & back of the home fell completely off the house because it was rotten. There were already no eaves on either side of the home. The homeowner contacted us after the work was completed and said there was water damage in the home. The largest area was in the living room (please see pics from Oct 5th) - this area caved in, which was already on its way 3 months prior. Keep in mind that we recommended that a new roof be installed back in October because the rain was already pouring in to the living room and this waited almost 3 full months to be done.We also noted that when we arrived at the home back in October, the tenants had ALL of their belongings in plastic bags because they said so much water was coming into the home.Once we received the email from the homeowner stating the damage in the house, to keep her from any problems, I met with the tenant onsite & repaired any damaged ceilings as you can see from attached pictures.Through out this process the homeowner continued to write letters to the Revdex.com, the county inspection dept about how this house has drained her financially, has been a burden on her family & put her in dire strain.We are very sorry for this but went over & beyond the call of duty. Keep in mind that the work done on the interior of the home was at no charge however she has an insurance claim for this damage.The homeowner contacted Onslow County & we have been advised that they are turning this property over to minimal housing for multiple violations with electrical, decks rotten, attic issues, etc. We did not touch these areas.Please take a look at the pictures of the water damage from October, the insurance claim & what we done free of charge.