M&S Engineering Consultant services

Purchased incorrect product and requested exchangeSaid he was going to get back to me but didn'tContacted again, same outcome Now not responding
Purchased printer in NovemberRealized that it was only a black and white printer when I needed a colour printer so I requested an exchange Tom said he would get back to me but I didn't hear back from himI contacted him again a December He apologized for the delay and said he would get back to me againHe didn't I was out of the country in January and then called him again in FebruaryI told him I was coming by the office to do return the printer I did not want to deal with him anymore as he has demonstrated poor customer serviceHe told me to come by the office and gave me the addressHe let me know that he would not be in the office but his worker would be thereWhen I got there, no one was in the office and the doors were lockedI called him to let him know and he said he was going to send someone to the office Ten