I have owned my restaurant for years, and every year have had the same issue with getting someone out to turn on my gas for the winterAfter waiting almost an hour on the phone separate times over the last weeks I finally got through to someone this morning I was given an open ended appointment for the next days, and was told that should I miss this "appointment" I would be charged $I asked for a phone call minutes ahead of time so that I could make sure someone was there, since this is a business and not my residence I received said phone call at almost 7pm this evening with a message saying the technician was on his way So, I send my employee over to let them inNothingShe waits, and waitsSo I call the emergency line, because, of course, there is no direct way for me to reach the technician The guy from the emergency line informs me that the technician decided to move on to the next appointment since he couldn't reach me by phone HE DIDNT EVEN GO BY THE RESTAURANT! At no time was I told that being reached by phone was a requirement for them to keep their open ended appointment Needless to say, this company is a farce Their customer service is appalling, and they obviously have no concern whatsoever for the customers who are paying them for a service Companies like these should be held accountable for their actions
I have owned my restaurant for years, and every year have had the same issue with getting someone out to turn on my gas for the winterAfter waiting almost an hour on the phone separate times over the last weeks I finally got through to someone this morning I was given an open ended appointment for the next days, and was told that should I miss this "appointment" I would be charged $I asked for a phone call minutes ahead of time so that I could make sure someone was there, since this is a business and not my residence I received said phone call at almost 7pm this evening with a message saying the technician was on his way So, I send my employee over to let them inNothingShe waits, and waitsSo I call the emergency line, because, of course, there is no direct way for me to reach the technician The guy from the emergency line informs me that the technician decided to move on to the next appointment since he couldn't reach me by phone HE DIDNT EVEN GO BY THE RESTAURANT! At no time was I told that being reached by phone was a requirement for them to keep their open ended appointment Needless to say, this company is a farce Their customer service is appalling, and they obviously have no concern whatsoever for the customers who are paying them for a service Companies like these should be held accountable for their actions