Mr. Rooter Plumbing of Fort Wayne

Initial Business Response / [redacted] (1000, 5, 2015/09/29) */ Contact Name and Title: Larry [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @mrrooterftw.com We contacted this customer the day of the complaint and this complaint was a misunderstanding between both partiesShe is now satisfied with the resolution OFFER: We agreed on a resolution based upon what the customer thought was fair to herShe is now satisfied with her resolution Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/09/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) MrRooter agreed to refund 50% of the costI am satisfied with this response

Initial Business Response /* (1000, 5, 2015/09/29) */
Contact Name and Title: Larry [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@mrrooterftw.com
We contacted this customer the day of the complaint and this complaint was a misunderstanding between both parties. She is now satisfied...

with the resolution.
OFFER:
We agreed on a resolution based upon what the customer thought was fair to her. She is now satisfied with her resolution.
Initial Consumer Rebuttal /* (2000, 8, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Mr. Rooter agreed to refund 50% of the cost. I am satisfied with this response.