Mr. Refinish

This job was completed on 12/31/13.This particular location is a rental propertyOur warranty does not cover rental propertiesThe occupant admitted to using a bath mat which is clearly noted as not recommendedThe occupant also was using a cleaning product that is not recommendedThe occupant used the bathtub for months before reporting the conditionOur warranty clearly states a $+ repair charges for uncovered repairs

This job was completed on 12/31/13.This particular location is a rental property. Our warranty does not cover rental properties. The occupant admitted to using a bath mat which is clearly noted as not recommended. The occupant also was using a cleaning product that is not recommended. The occupant...

used the bathtub for 4 months before reporting the condition. Our warranty clearly states a $65.00 + repair charges for uncovered repairs.

Review: mr refinish reglazed a tub at my rental property. Four months later paint was peeling off of sides. Mr. refinish wouldn't even look at the problem unless he was paid $65.00 to take a look at it and then another $450. to fix it. Without ever looking at it he stated it's because of the use of a bath mat. This is not the case as the paint is peeling off the sides not the bottom. Tub underneath the paint still looks shiny and new as if it was never properly prepared for the paint.Desired Settlement: I would have appreciated him going out to the house to look at the problem without charging me $65. to do so. Since he refuses to do that unless I pay him this amount I have written him a letter asking for my money back, the $549.00 he requested that I pay him in cash the day he did the job.

Business

Response:

This job was completed on 12/31/13.This particular location is a rental property. Our warranty does not cover rental properties. The occupant admitted to using a bath mat which is clearly noted as not recommended. The occupant also was using a cleaning product that is not recommended. The occupant used the bathtub for 4 months before reporting the condition. Our warranty clearly states a $65.00 + repair charges for uncovered repairs.