Mr Cool Heating & Cooling

Jan 10, 2023-I recently installed a single zone 3rd Gen unit that I purchased on Amazon last year...it's 800.00 more now! It's working somewhat, but there are glitches I need tech support for. I can't turn down the temp below 62 degrees F. This is in my work studio and I'd like to keep my energy costs down. Also, it took days to get to the requested high of 72 degrees F. I now wish to keep it at 65 until CS bothers to get back to me, but as it was at 62 it seems to not want to rise . Right now we have lows of 30 degrees and highs of 42...space is 1600 sqr ft but I installed the 2400 to compensate for mediocre insulation. I don't care if help is hard to find...let upper mgmt swallow their egos and pitch in...! My company would never have survived c19 if I conducted biz like this! I have left numerous vmails and emails simce 1/3/2023, including calling them upon opening at 7;30 CST where I was still place in queue only to be told to leave a message again when my turn came. FURIOUS!

For someone to say we stole something that is very serious , that is considering defaming the companyWas there a police report or an arrest for stealingI don't think so you clearly stated we installed that filter into the new furnace.Let,s just resolve this matter I will gladly refund your money for filter and difference in the permitAs long as you do not pursue this complaint here or anywhere else.send me your address and I will send a check asap.Thank you

Revdex.com:For the record; the definition of stealing is "to take another person's property without permission or legal right."The filter in the basement did not belong to Mr. Cool.  They took it without our permission to install in a furnace for which it didn't even fit.  Therefore, our personal property was stolen.  Westminster Police Department WAS contacted and the choice was given to us whether or not to pursue criminal charges.  We decided to give Mr. Cool a chance to resolve the matter without law enforcement involvement.  We have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory.  The refund can be mailed to us at the following address:  [redacted]  [redacted]Thank you for your willingness to resolve this matter.
Sincerely,
[redacted]

For someone to say we stole something that is very serious , that is considering defaming the company. Was there a police report or an arrest for stealing. I don't think so you clearly stated we installed that filter into the new furnace.Let,s just resolve this matter I will gladly refund your money for filter and difference in the permit. As long as you do not pursue this complaint here or anywhere else.send me your address and I will send a check asap.Thank you

We did install a new RTU for the customer. The complaint was regarding air conditioning unit. The air conditioning unit did work during summer time until we received a call that it stopped working. We did go and diagnos the problem and found the filter had not been changed which causes air...

conditioner to freeze up. We did change out filters at that time. About two weeks later [redacted] called again and said it was down again. Again we went to follow up and found that the expansion valve was not working, this part regulates the refrigerant flow. At this time it is winter time. So we explained since its a warranty issue we had to go thru the process of ordering part thru manufacture which we did. It took two weeks to arrive and found it to be the incorrect part. So we had to ship it out and reorder part. Part finally arrived January 2, 2016. We went out on January 4th to install the part. This is a long procedure where we need to recover refrigerant, remove and install new part, pressure test, and pull vacuum then recharge system with refrigerant. We also changed out filer and repaired there existing duct work at no cost.[redacted] requested for the owner to call her, which I personally (owner) went in her office to talk to her several times and explained the situation. We could not speed up the process in aquireing the warranty part. When we repaired unit I personally (owner) went and told her that it was fixed. She told me that she wanted to talk to owner and I explained I was the owner and for some reason she did not believe me.In short we did repair the RTU that we installed.Thank you[redacted]OwnerMr. Cool heating and cooling

So very untrue what this customer has stated. They clearly stated that they needed a new.furnace so the house would sell. We quoted a price for furnace install and we did charge $200.00 for a permit which cover the cost of permit 1 hour labor and travel to city. We used existing filter for their...

furnace temporarily until we.brought correct filter the following day. We did not want to run furnace without filter. We.did.not STEAL a.filter we.used it for their furnace. These customer were very hard to work for they were very racial towards us. But we kept profession and.completed work. Inspector passed furnace install the first visit. He called us and.told us about.cilter which we came and changed out. Not sure why these customers were so rude to us. We will refund money for.filter no problem. But not for permit since it was quoted and.approved by owner.