[Jan 13, 2017 11:48:12 AM] A: Hello, We located the issues 1. The check was sent in [redacted]'s name, but the account is not listed under his name, email or address so we were unable to find an account to apply the check payment to. 2. The email sent was to our sister company infinology.com when the...
account is actually under infinology.net which is a whole separate helpdesk. The best option is to login to the account, and go to the ticket center to submit an inquiry to us. I am now awaiting a reply from our accounting team to make sure the payment has cleared. The account should be active again shortly. Regards, Matt * -------------------------------------------------------
[Jan 13, 2017 11:48:12 AM] A: Hello, We located the issues 1. The check was sent in [redacted]'s name, but the account is not listed under his name, email or address so we were unable to find an account to apply the check payment to. 2. The email sent was to our sister company infinology.com when the...
account is actually under infinology.net which is a whole separate helpdesk. The best option is to login to the account, and go to the ticket center to submit an inquiry to us. I am now awaiting a reply from our accounting team to make sure the payment has cleared. The account should be active again shortly. Regards, Matt * -------------------------------------------------------