[Jan 13, 11:48:AM] A: Hello, We located the issues The check was sent in ***'s name, but the account is not listed under his name, email or address so we were unable to find an account to apply the check payment toThe email sent was to our sister company infinology.com when the
account is actually under infinology.net which is a whole separate helpdeskThe best option is to login to the account, and go to the ticket center to submit an inquiry to usI am now awaiting a reply from our accounting team to make sure the payment has clearedThe account should be active again shortlyRegards, Matt * -------------------------------------------------------
[Jan 13, 11:48:AM] A: Hello, We located the issues The check was sent in ***'s name, but the account is not listed under his name, email or address so we were unable to find an account to apply the check payment toThe email sent was to our sister company infinology.com when the
account is actually under infinology.net which is a whole separate helpdeskThe best option is to login to the account, and go to the ticket center to submit an inquiry to usI am now awaiting a reply from our accounting team to make sure the payment has clearedThe account should be active again shortlyRegards, Matt * -------------------------------------------------------