Mr Car of Temple Hills

I chose to do a voluntary surrender on the car I purchased from them. Every payment was on time. I chose a voluntary surrender to avoid a history of late payments. I endured a financial hardship and chose to be responsible and give up the things I could n longer afford. Philmark--in conjunction with the lender used to finance my car-- reported my car as repossessed to the credit bureaus and this is false. When I asked them to change the status to voluntary surrender, they refused. I asked why. They said that because I missed the first phone call from them in regards to picking up the car, they logged it as a repossession. They are penalizing me for a missed phone call; that is ridiculous. I called them back and arranged the pick up, but that doesn't matter to them. In addition, they will not post my 100% on-time payment history. Its as if their goal was to sabotage my credit. By reporting my car as repossessed AND leaving out my 100% on-time payment history, it makes me look like an irresponsible lender. When in fact, I did the most responsible thing ever. I deserve for the FACTS to be posted to my credit report. And the facts are that I initiated the voluntary surrender AND made every payment on time and in-full.

I purchased the car in Maryland, but the salesperson and the finance department understood that I reside in Virginia and would be registering my car in Virginia.

I called 3 weeks after purchasing the car to check on my license plate and the salesperson Tyrell B informed me they should arrive soon. I called back a week later to speak with the manager, Phil, who informed me they were not on the way because they needed my inspection information, which no one informed me about during or after the sale.I provided the information via email one week later and Phil said he would have my license plates sent overnight. I followed up two days later and Phil was out of town and no one had any information on my tags being sent.

I finally drove to their office for an explanation and worked with the “new manager” of that location Ivana, who assured me she would work on getting my tags. She informed me one week later that my car had a title in Maryland and a title in Virginia and she didn’t understand why. I purchased the car through them and did all of my paperwork through them, so I could not understand how that could happen without their knowledge. She informed me that someone would call me in a week with answers. I had to call them the following Tuesday and she still did not have an answer.

When I spoke with her on Tuesday, she said the same thing as before - she was waiting on an answer from Leslie who just got back from vacation and was “supposed to handle all of the issues from when the previous owner was here”. I still haven’t heard back.

Financial manager guaranteed warranty on vehicle and transmission for 1 year. Couple months after I purchased vehicle the same finance Manager was fired by the company because of ethics reasons. In lieu the promise in writing was not covered even though he told me it was bought when I made $2500.00 deposit. I am also still osying a car note for a vehicle I haven't drove since end of July.