Moyle Mink & Tannery

Had to give one star to post this but I would give none if I could. To make a very long story as short as possible... We sent two prime Alaska Wolverine furs to Moyles to be tanned and they "lost" them. They printed a shipping label, listed the tracking number on a firm sheet, invoice use by the post office, that was scanned when packages were picked up from their facility by the carrier. The tracking number for our 'package' has NEVER been scanned by the post office not once. Some how they filed an insurance claim for $50 and got paid for a tracking number that was NEVER scanned by the post office. We have filed an appeal requesting that the insurance claim be denied and the settlement refunded. The Post Master Attorney General's Fraud Division is looking into all of this for us. Makes me wonder how many furs they have kept, pretended to send back to the owner by creating a shipping label and then blamed the post office for loosing them when the tracking numbers were never once scanned by the postal system. What some people may not realize is that Moyles also buys and SELLS furs and hides. What is to stop them from keeping a few furs here and there and selling them. There is obviously something rotten going on and I am going to keep hounding the post office to look into possible insurance fraud and am going to pursue legal action against Moyles to recover the value of the furs. Will cost me more than they are worth but I will not just bend over and take it. Yes, we have tried repeatedly to talk to Ryan Moyle but the very rude women who answer the phone have never let us talk to him.

Complaint: [redacted] I am rejecting this response because:Moyle M [redacted] and Tannery, keep changing the conversationA tannery should know the difference between a RED marten and a PLAIN martenMy original questions still remain.Enclosed pictures , of the stich in DOK mark, they placed on hide#2#one has a magic marker on it, the other Nothing Why do the hides in question not have this DOKmark?Original email: Red Marten sent to you, received a plain marten with feet inI do not skin feet in Beaver, an XL fur was sent, received a medium or small Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] ,and find that Mediation is necessary.In hoping to further the mediation process on Sept 6, 2017, I mailed via USPS the Marten in question, Certified Mail receipt and Signature Receipt # [redacted] to Moyle M [redacted] and Tannery.Regards, [redacted]

RevDex.com:I would like to reject the offer of Mediation for complaint ID [redacted] . Customer agreed that the beaver did belong to him and returned the marten, stating that it was not his and wanted us to look for his marten. Since customer contacted us directly, we are working on resolving the matter with him directly. Thank you for your help.

Complaint: [redacted]
I am rejecting this response because:Moyle M[redacted] and Tannery, keep changing the conversation. A tannery should know the difference between a RED marten and a PLAIN marten. My original questions still remain.Enclosed 3 pictures ,  1. of the  stich in DOK mark, they placed on hide. #2#3 one has a magic marker on it, the other Nothing.  Why do the hides in question not have this DOKmark?Original email:
1. Red Marten sent to you, received  a plain marten with feet in. I do not
skin feet in.
2. Beaver, an XL fur was sent, received a medium or small.
 
Sincerely,
[redacted]

Re: Invoice: [redacted]/Confirmation [redacted] Customer#: [redacted]     I have attached email correspondence.   Our company did try and work with Mr. [redacted], customer refused to return hides; after we offered credit for the tanning if in fact these hides did not have his punch code, and...

offered him replacement hides. Customer claims to have received 2 out of the 5 furs incorrectly, upon arrival of the skins, we must review order for proper documentation, then enter in our system and marked with skin code and/or plastic tags, then sorted into bins.  (See attached email).  Customer sent pictures of a small portion of the hides, we cannot properly inspect the codes; the code assigned to his account is DOK. We cannot guarantee that plastic tags remain on the hides due to the process. As far as the damage on the marten, our policy is clear due to many variables… (see attached) all tanning is at customers own risk, and hides were accepted on this basis only. Customer claims that we would lose the hides if he returns them, yet he claims these are not his.  If the hides were crossed somehow in sorting I would have another customer with the same complaint.  As most customers want their original hides whether in prime condition or not. We treat all our customer fairly, small or large accounts. Although not likely, if there is an error in coding our policy is that the hides be returned for inspection and if error is found a credit is given on tanning, at times if we have replacements we do offer replacement hides. I have attached copies of invoice, order form, delivery receipt, delay notice and terms and conditions.   We strongly encourage our customers to read all the documents prior to shipping hides.  If in fact these are not his hides, we need them returned so that we may return to the rightful owner and to continue our research on his hides, without the hides, we will be unable to review and/or inspect and no credits will be given.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID .[redacted], , and find that Mediation is necessary.In hoping to further the mediation process on Sept 6, 2017, I mailed via USPS the Marten in question, Certified Mail receipt and Signature Receipt #[redacted]. to Moyle M[redacted] and Tannery.Regards,[redacted]

Revdex.com:I would like to reject the offer of Mediation for complaint ID [redacted]. Customer agreed that the beaver did belong to him and returned the marten, stating that it was not his and wanted us to look for his marten. Since customer contacted us directly, we are working on resolving the matter with him directly.   Thank you for your help.