MOXIE SCOOTERS

WELL, FIRST OFF WE PROVIDE A SERVICE TO OUR CUSTOMERS TO PICK UP OR DROP OFF OF THEIR SCOOTER IF REQUESTED AND WE ALWAYS CHARGE A FAIR PRICE FOR THIS SERVICE, IN THIS CASE $DOLLARS, WHICH IS EXTRMELY FAIR FOR THE MINUTE DRIVE TIME AND MILEAGE ON THE SHOP VEHICLE THE CUSTOMER WANTED US TO PERFORM A STATE INSPECTION ON HER SCOOTER, OIL CHANGE AND INSTALL A NEW BATTERY IT WAS ALSO NOTED ON THE WORK ORDER THAT THE SCOOTER WOULD NOT START WHEN THE SCOOTER ARRIVES AT THE SHOP IT WAS PUT ON THE SCHEDULE FOR THE OIL CHANGE, BATTERY AND STATE INSPECTION, WHICH TOOK ABOUT A WEEK AND A HALF TO GET TO IT, THERE WERE SIX SCOOTERS AHEAD OF THIS SCOOTER FOR SERVICE WHEN WE WERE ABLE TO BEGIN WORK ON THE SCOOTER WE COULD NOT GET THE ENGINE STARTED TO PERFORM THE STATE INSPECTION, ALSO THE LEFT FRONT TURN SIGNAL DID NOT WORK, WHICH IS REQUIRED FOR THE SCOOTER TO PASS THE STATE INSPECTIONWE REPLACED THE FRONT TURN SIGNAL ASSEMBLY, AND DETERMINED THE REASON FOR THE SCOOTER NOT STARTING WAS CASUSED BY THE CARBURATOR BEING CLOGGED PREVENTING FUEL TO REACH THE ENGINE THE CARBURATOR WAS REMOVED AND CLEANED, FUEL LINES AND GAS TANK CLEANED, FRESH GAS ADDED TO THE TANK, AND NOW THE SCOOTER STARTS AND RUNS WE WERE ABLE TO COMPLETE THE STATE INSPECTION WE CHARGED $FOR THE CARBURATOR CLEANING, WHICH IS A FAIR PRICE FOR THIS SERVICE THE CUSTOMER WAS CALLED TO NOTIFY THE SCOOTER WAS READY SHE SAID SHE DID NOT AUTHORIZE THE CLEANING OF THE CARBURATOR AND THE TURN SIGNAL REPAIR I SHOULD HAVE GOTTEN HER OKAY FOR THIS WORK, HOWEVER WE ONLY DID REPAIRS NEEDED TO HAVE THIS SCOOTER RUNNINGI REDUCED THE PRICE OF THE CARBCLEANG BY 50% TO $DUE TO MY NOT COMMUNICATING WITH THIS CUSTOMER BEFORE THE WORK WAS STARTEDI AM WILLING TO DISCUSS A RESOLUTION WITH THIS CUSTOMER

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

WELL, FIRST OFF WE PROVIDE A SERVICE TO OUR CUSTOMERS TO PICK UP OR DROP OFF OF THEIR SCOOTER IF REQUESTED AND WE ALWAYS CHARGE A FAIR PRICE FOR THIS SERVICE, IN THIS CASE $30 DOLLARS, WHICH IS EXTRMELY FAIR FOR THE 35 MINUTE DRIVE TIME AND MILEAGE ON THE SHOP VEHICLE.  THE CUSTOMER WANTED US...

TO PERFORM A STATE INSPECTION ON HER SCOOTER, OIL CHANGE AND INSTALL A NEW BATTERY.  IT WAS ALSO NOTED ON THE WORK ORDER THAT THE SCOOTER WOULD NOT START.  WHEN THE SCOOTER ARRIVES AT THE SHOP IT WAS PUT ON THE SCHEDULE FOR THE OIL CHANGE, BATTERY AND STATE INSPECTION, WHICH TOOK ABOUT A WEEK AND A HALF TO GET TO IT, THERE WERE SIX SCOOTERS AHEAD OF THIS SCOOTER FOR SERVICE.  WHEN WE WERE ABLE TO BEGIN WORK ON THE SCOOTER WE COULD NOT GET THE ENGINE STARTED TO PERFORM THE STATE INSPECTION, ALSO THE LEFT FRONT TURN SIGNAL DID NOT WORK, WHICH IS REQUIRED FOR THE SCOOTER TO PASS THE STATE INSPECTION. WE REPLACED THE FRONT TURN SIGNAL ASSEMBLY, AND DETERMINED THE REASON FOR THE SCOOTER NOT STARTING WAS CASUSED BY THE CARBURATOR BEING CLOGGED PREVENTING FUEL TO REACH THE ENGINE.  THE CARBURATOR WAS REMOVED AND CLEANED, FUEL LINES AND GAS TANK CLEANED, FRESH GAS ADDED TO THE TANK, AND NOW THE SCOOTER STARTS AND RUNS.  WE WERE ABLE TO COMPLETE THE STATE INSPECTION.  WE CHARGED $149 FOR THE CARBURATOR CLEANING, WHICH IS A FAIR PRICE FOR THIS SERVICE.  THE CUSTOMER WAS CALLED TO NOTIFY THE SCOOTER WAS READY.  SHE SAID SHE DID NOT AUTHORIZE THE CLEANING OF THE CARBURATOR AND THE TURN SIGNAL REPAIR.  I SHOULD HAVE GOTTEN HER OKAY FOR THIS WORK, HOWEVER WE ONLY DID REPAIRS NEEDED TO HAVE THIS SCOOTER RUNNING. I REDUCED THE PRICE OF THE CARB. CLEANG BY 50% TO $75 DUE TO MY NOT COMMUNICATING WITH THIS CUSTOMER BEFORE THE WORK WAS STARTED. I AM WILLING TO DISCUSS A RESOLUTION WITH THIS CUSTOMER