Moving Made E. Z. LLC

I received the complaint and would like to explain our side. [redacted] called me after normal business hours on 8/21/17 looking for immediate packing and moving services due to her circumstances...she was being evicted by her landlord and was given 24 hours to get her belongings out. I put a crew...

together with less than 12 hours notice for her because of the situation. On 8/21, I notified [redacted] of our company policy with customers being evicted (payment must be made in full after each day of labor).  On 8/22, right after my crew of three men arrived, my foreman called me and said he would need a second day due to the amount of items that needed to be packed and moved. After several conversations with the landlord he granted my team a second day. [redacted] paid only a little more than half of the bill at the end of 8/22. She told me that her son would be paying the remainder by credit card, which he did but not until 10am the next day. On 8/23, I sent a crew of five men per the landlord's request. This crew needed seven hours to complete the job. This time [redacted] paid less than half of the bill for day 2...not what we agreed upon. Her son called again later that day to "bail" her out.She was fully aware of the charges and payment methods and signed of on our job sheet of all times recorded. Thank you   John [redacted], Owner  Moving Made EZ