Hello [redacted] - We apologize for the experience that you encounteredWe know that this was resolved with the help of Anthony G on However, it does not discredit the fact that you were unable to access your funds over the weekendWe have since fixed our phone line and are re-visiting the risk configurations that flagged your account in the first placeThese risk configurations are put in place to ensure our customer's securityPlease feel free to give us a call if you would like to discuss this furtherWe truly value our relationships with our customers and would like to ensure that this doesn't happen againSincerely, the Moven Team
Hello [redacted] - We apologize for the experience that you encounteredWe know that this was resolved with the help of Anthony G on However, it does not discredit the fact that you were unable to access your funds over the weekendWe have since fixed our phone line and are re-visiting the risk configurations that flagged your account in the first placeThese risk configurations are put in place to ensure our customer's securityPlease feel free to give us a call if you would like to discuss this furtherWe truly value our relationships with our customers and would like to ensure that this doesn't happen againSincerely, the Moven Team